U-Haul Moving & Storage at Plainfield Ave

U-Haul Moving & Storage at Plainfield Ave

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Address

3451 Plainfield
Grand Rapids, MI 49505

(616) 364-7054

(N Of I-96)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Sun: 24 hours

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Grand Rapids, MI at U-Haul Moving & Storage at Plainfield Ave

Moving to or from Grand Rapids, MI, 49505? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Plainfield Ave. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Grand Rapids, MI will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Plainfield Ave

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Grand Rapids, MI.

Cargo vans and pickup truck rentals in Grand Rapids, MI

U-Haul cargo van rentals and pickup trucks in Grand Rapids, MI are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Grand Rapids, MI, 49505. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Grand Rapids, MI, reserve a van for your moving needs from U-Haul Moving & Storage at Plainfield Ave!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

KIM F. on 9/1/2014
Rating: 4 out of 5 stars

Everything was great. Keep it up.

joe s. on 9/1/2014
Rating: 4 out of 5 stars

No. The seal on the bag of furniture pads was already missing when I opened the rear of the truck. I did not use a single one of them and I should not have been charged. Also, the furniture pads and the dolly take up valuable real estate in the back of the truck. I don't want them even in there taking up the space that I need to move belongings. It's just stupid.

bethany b. on 9/1/2014
Rating: 2 out of 5 stars

I waited in line for half an hour past my scheduled pick-up time, and then I was told the truck I was picking up had just been returned and still had to be cleaned. It had not been swept out when I got it. I was told to be sure to fill up the tank all the way, but I was not told until later that the trucks still take several more gallons of gas after they read as "full". The price was adjusted due to this information not being provided up-front. However, the worker was pretty rude about it, stating they usually "argue it" and don't adjust the price but she "wasn't feeling it" today. She stated it is not their problem that they give misleading information to customers about filling up the tanks. I was given documentation from UHaul stating the tank was full when it was given to me. This turned out not to be the case. So yes, that IS your problem. I used this same location a couple years ago, and the service has gone way downhill since then. I won't be using this location again. You may want to consider the appearance and professionalism of your workers as well. I was in the middle of moving and I was still dressed in a way that was more appropriate for work than one of your workers, who looked like she had just fallen out of bed.

TOM B. on 8/31/2014
Rating: 4 out of 5 stars

Unfortunately the Call Center booking the rental did not set it up right... FORTUNATELY - Local office here on Plainfield corrected it the night before (could have been a big problem) Well diverted and corrected. Good Team - Always use them!

Spencer M. on 8/31/2014
Rating: 4 out of 5 stars

Open an hour earlier.

SANDRA D. on 8/30/2014
Rating: 5 out of 5 stars

The cargo van was really comfortable. An easy and not so expensive way to move small things.

Phillip R. on 8/30/2014
Rating: 4 out of 5 stars

Staff was very friendly and helpful. The trailer was perfect for the start of our move to a new house. Thanks and we will be using you again!

Dan S. on 8/28/2014
Rating: 3 out of 5 stars

Picked it up, dropped it off, easy peasy. A sign saying 'If nobody is in the office, drop keys at front.' Only took a couple minutes to figure out nobody was coming to inspect as the sign said but could have taken a couple minutes less with another sign :)

CAROLYN A. on 8/27/2014
Rating: 2 out of 5 stars

I rated the location as below average, because I had online requested the pick up location to be the Centerpointe Mall U Haul in Grand Rapids. Plainfield was not even close to where I was going to be. They said they would give us extra miles, but they did not. However, my bigger complaint is the charges. I set everything up online and was given a price of $156.00 which included the $5.00 enviro. fee. However upon picking up the truck..they charged us again for the $5.00 enviro. fee...we paid $10.00 total enviro. fee. Deceitful advertising! And the customer service person who I talked with was not helpful. They wanted us to bring our paperwork back to Plainfield, to prove what we had done online. That is not possible..since we moved to Ann Arbor. The truck was new, which was nice, but the rest of the experience was not a pleasant one. The online reservation system seems like a bait and switch situation. Once you print your confirmation information, it only shows the total. But before you print it, it shows the breakdown of the charge for the truck (which was $151.00) and the charge for the enviro. fee (which was $5.00) for a total of $156.00. U haul claims that is the total for the truck only and therefore had to add another $5.00 enviro. fee. And once you print your confirmation, you cannot go back and see the previous page. I will never use their online reservation system again and I will also think long and hard about using U haul again.

JEANINE H. on 8/26/2014
Rating: 5 out of 5 stars

Al and Shaniquaw we excellent

Timothy B. on 8/23/2014
Rating: 4 out of 5 stars

High quality trailer, no issues

ray m. on 8/22/2014
Rating: 5 out of 5 stars

Staff is friendly and efficient. Manager is savvy and experienced. Very happy with all facets of the operation.

WILLIAM V. on 8/19/2014
Rating: 2 out of 5 stars

Dropped the trailer off on time...guy says is an email receipt OK? I said yes and left. Then I got charged an additional day since he didn't check it back in...manager righted the wrong when I calmly complained.

MICHELLE G. on 8/18/2014
Rating: 5 out of 5 stars

Super easy to get to, was great

SUSAN Z. on 8/18/2014
Rating: 3 out of 5 stars

There seemed to be a lot of confusion over the time of the reservation. We planned on picking up the truck at 9 on Saturday, but were told the truck wouldn't be available until 10:30. We were very rushed because of this delay and were not able to move everything we needed to move.

AL K. on 8/17/2014
Rating: 4 out of 5 stars

the people at the store were great. your call center is less than acceptable. I called on Friday to cancel a rental and the girl that answered the phone got all sorts of stupid with me and hung up. I had made arrangements with the people at the plainfield store that if I needed the truck after 6pm on Saturday that I would call. I called their number but got the call center. They took my information but didn't tell the people at the Plainfield store. So I got a call on Sunday wondering where the truck was as they never got the information from the call center. It doesn't do any good to have a call center if they are not going to relay the information. I work for UPS and we rent a lot of trucks from you and I know a lot of the people that work at your stores. They are all very good people and they do a great job. But your call center is not an asset to your business. You need to make some changes there. After being hung up on on Friday night anyone else would of used a different rental company, but I knew that the people in your store would take care of me. and it is only because of my past experience with your people that I did business with you this weekend. Al Koopman

JANE H. on 8/15/2014
Rating: 5 out of 5 stars

Nothing-personnel, location and assistance excellent. Thank you for making our experience so easy.

CAROL H. on 8/13/2014
Rating: 5 out of 5 stars

Always great people to work with

MATTHEW K. on 8/12/2014
Rating: 1 out of 5 stars

Really, the rental was unacceptable. I was not able to request my preferred pickup location, nor time on line. During a confirmation call from UHaul, I was told that I would have a different location and a different time. Not acceptable. Apparently, UHaul doesn't have enough staff to insure the requested truck at the preferred location for the paying customer. There was a disgusted giggle from the UHaul rep when I requested a break in the miles due to having to travel further to get the truck from another location. At $0.99, that adds up. Julie was very non-accommodating. Because someone else (a CDL carrier) was going to pick up the truck, drive it for a move, and return the truck, I stopped into the Grand Rapids Plainfield location to make sure correct payment was on file because I wasn't confident that my online reservation was accepted correctly. Unfortunately, there was no employee at the counter. I waited. After walking around the store, I noticed employees in the service center. I went out there. One employee was sitting on a bench; the other was practicing a golf swing. No one was supervising the store counter. And sure enough, once we were back in the store to review the reservation and apply a credit card, there was NO payment on file as I had recorded online with my reservation. No confident I will use UHaul in the future.

PAM M. on 8/12/2014
Rating: 5 out of 5 stars

Service was wonderful. Thank you.

EDWARD R. on 8/12/2014
Rating: 5 out of 5 stars

Your CSR Ed Rozanski is amazing, you should give that guy a raise and a medal. :D

Phillip R. on 8/12/2014
Rating: 5 out of 5 stars

Girls at the service counter were friendly and helpful, they knew exactly what I needed in terms of adapters, etc., and were quick to get it hooked up before I was even done checking out at the register! Would recommend. -Phil

DONALD G. on 8/11/2014
Rating: 3 out of 5 stars

Friendly helpful service at the counter. It did take about 10 minutes to get the truck up front for me but other than that it was great service.

tim p. on 8/10/2014
Rating: 4 out of 5 stars

Very reasonable trailer rental rates!

Lisa M. on 8/3/2014
Rating: 4 out of 5 stars

Inconvenient that this was not my original pickup/drop-off location, but I was still charged for the extra mileage that was incurred to get there. The staff was friendly and helpful however both in store and over the phone