michael o. on 5/24/2013
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Exoerience before and during rental was great. However when I returned the truck I had my new house key on the keychain belonging to the truck. When I went back for the key they claimed it was never there.
Had to get a locksmith to unlovk the door and get a new lock. Not happy at all.
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HOWARD C. on 5/24/2013
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Really good service and great staff.
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GARY W. on 5/24/2013
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I have been using U-Haul for years. I will say that your on line system is fantastic. And the staff at this location are very capable and friendly.
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GEOFF S. on 5/24/2013
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I found the location perfect to deal with and couldn't ask for any better. however, the customer service center that was used for the booking was poorly organized.
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David H. on 5/22/2013
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Excellent experience
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MARC E. on 5/20/2013
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Terrible customer service received from employee, John. My rental van's door locks were not in working order. I locked the doors overnight, only to be unable to unlock them in the morning. The key I was issued for the vehicle was unable to unlock vehicles doors, yet it did work in the ignition. John did not help me with my issue besides saying that it was not his problem, but rather it was the problem of roadside assistance. Roadside assistance had try to help me gain assistance from the uhaul location, but had also received a dismissive attitude from the John. In summary, I spoke with customer service who contacted the uhaul location and had them arrange for a mechanic to come and open the doors. After 3 hours of getting redirected, one door was able to be opened and I received one days charge off my rental.
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James B. on 5/20/2013
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Three different phone numbers required to rent?
Nonsense.
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SHANE D. on 5/18/2013
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Bets kind
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Wayne S. on 5/16/2013
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Krista (assistant manager??) was extremely helpful in reviewing the different options to ensure I got what I needed at the best price you had available. I was a bit surprised at the total cost but did not have the time to do any comparison shopping so this may be the going rate.
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Dennis W. on 5/16/2013
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Great service as was my first few rentals
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KEITH G. on 5/14/2013
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great service. very professional personal, very knowledgeable
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NEIL M. on 5/13/2013
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The staff here were very friendly and helpful. To improve upon Uhaul's overall reputation, you can close down the store in Dartmouth, NS; or change management.
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hubert s. on 5/11/2013
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Staff were courteous, very efficient and helpful. A pleasure to do business there.
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WADE S. on 5/10/2013
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customer service was excellent
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KASSEM A. on 5/7/2013
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Excellent customer care and outstanding employees.
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Derrick W. on 5/7/2013
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I rented a 28 foot truck for moving. I've rented trucks from UHaul before but nothing like this one. The headlight on the drivers side was falling out with the beam shining towards the ground. The transmission was changing gears extremely hard and I thought it was going to fall out on the ground and the u-joints in the driveshaft were shot. Clerk brushed it off as just a "big truck" experience !!
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jody d. on 5/6/2013
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friendly and efficient service at this UHaul location - your staff treat customers with respect and are very informative. Well done!
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JIM S. on 5/6/2013
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The people working at this location were very personable, helpful and easy to talk to. Overall a very good experience.
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CARSON B. on 5/3/2013
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You need parking for vehicles while their owners are out with the rental. I'm sure you've heard this a lot. Otherwise, everything was great.
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DYLAN C. on 5/3/2013
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I was not happy about the fact my truck broke down after using it for 4 hours and there was nothing done or no money given back for it. I had to pay other people to move my things with pick-up trucks after paying $150 for a uhaul so not happy about that one .
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KASSEM A. on 5/3/2013
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keep on the excellent work
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BRUCE T. on 5/2/2013
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I believe the U Haul employee who waited on me was Dustin Forbes, He is definately an asset to your organization. All in all it was well done.
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ADAM J. on 5/2/2013
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i had to pick up my truck at a different location which was the start of my problems, truck had a flat tire at the back was filthy with oil and mud. i had to wait in the lobby for 2 hours when i got to this location for them to figure out how they were going to fix the flat. and apparently there was a problem with my trailer reservation which i asked about and they never did tell me what the problem was, i asked for a discount due to all my trouble and they simply said that there was nothing that they could do on there end. i do appreciate the help of the lot manager, young man helped me very well from the cleaning of the truck to the hook up of the trailer.
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KATY S. on 5/1/2013
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I booked a pick-up truck over the phone and I reserved it with a prepaid Visa (I told the lady that I didn't have a credit card and she said this was fine) so when I went in-store the guy at the desk told me I couldn't rent it without a real credit card. I ended up having to get a full sized truck costing more money and was only allowed to have it for 2.5 hours instead of the 4 hours with the first truck. My move was very rushed and I had to look for other alternatives after my move to finish. Not pleased.
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STEVEN B. on 5/1/2013
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The guy checking us in to get the truck was very helpful.
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