This has been the most AWFUL experience I have ever had with any company.
The original reservation was made at a time when the Uhaul I went to was not even open, so I had to reschedule to another time.
The woman on the phone, upon being asked (by me) how much time I should allot for the hitch installation, informed me it would take an hour. When I arrived at Uhaul to drop off my car, the man behind the counter told me it would actually take 3-4 hours to complete. I had to cancel meetings because of this communication.
3 hours after dropping off my car, the man installing the hitch calls me and tells me that the part they needed for my car has not come in yet.... 3 HOURS AFTER HE STARTED. I asked when the part was coming in, and when they could re-schedule me to finish the hitch installation, and the answer was "I don't know when the part is coming in, and the earliest we could do it is next week."
Obviously, at this point, I become livid. I ask why the part was not in, especially when I made the original reservation weeks in advance (plenty of time to order the right part). He said Uhaul just "didn't order the part in time." Then, he proceeded to offer me no further help in the matter.
I then called customer service and was transferred to a hitch specialist (??) who called over to the Uhaul facility my car was at. He advised him to use a different bar for the hitch that was not the recommended bar, but rather a shorter one, that may or may not work with certain types of trailers because it is extremely close to my bumper.
This installation added on an addition 2 hours to the already 3-4 hour window I was given upon arrival in the morning.
My car was finally finished at 1:30 in the afternoon, for a grand total of 6 1/2 hours spent at Uhaul waiting for them to install a hitch.
The general manager was not at the office, and this Uhaul was understaffed (one person working on the hitch, and another woman who came in at 11:00am to work the front desk/customers).
Upon receiving my finished car, and paying the full amount I was quoted—and then some, because they did not include the ball and pin in my original quote–I pulled into the parking lot out of the garage, and opened my trunk to make sure everything was still in there. I did this because the man working on my car took everything out of my trunk to work on the wiring for the hitch/trailer. My trunk was broken. The door now falls shut, and will not stay open. The trunk door was fine before I brought it into Uhaul, and I know this because I opened my trunk this morning before brining it into Uhaul.
I walked back in and asked Diego what happened to my trunk, and he said he didn't do anything to it, and that's how my trunk was when I brought it in—WHICH IS COMPLETE B.S.!
I have now made a claim through Uhaul's insurance company in addition to my own, called the company president and addressed my concerns, and am now in limbo waiting to hear how I will be compensate