I preauthorized a payment for a 15’ with a dolly. However, they gave me a 10’ with no dolly and the truck smelled like pee. They made no adjustments for the.unauthorized downgrades. That’s stealing money from customers.
Astrid H
Mollys Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinez, CA 94553
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Customer Reviews
- 3.0 Average Customer Rating
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The charge for refilling the tank was unfair, I contacted u haul and did not receive a response. I took the truck out with 3/4 tank and filled it to more than 3/4 tank before returning. The truck at this location is parked on a steep slant, this creates an artificial reading of the gas gauge.
jeffrey wEverything was great until I returned the truck. I left it how I got it with even more gas then I picked it up with. My final invoice got charged an extra $48 for " missing or damaged" parts. I guarantee this was not the case. When I returned the truck the guy just took the keys and said "I'll take care of it" didnt even do a walk around of the truck with me. I also have a video walk around of the rruck when i picked it up. I believe I was taken for $48 and deserve a refund.
JEANETTE Kdrop off was good, my only advise would be for uhaul to give accurate drop off addresses.. i received 2 different addresses. customer service was very helpful and maybe mines a one off but better info given at time of reservation would be great
DANIELLE LThe vehicles could use a good cleaning on the windshield before it goes back on a rental
Paul S