I chose this location since phone checkout was offered, but a human showed up anyway. Truck was parked so as to make condition photos difficult, and not cleaned. Why charge for exceeding time estimate within same day when no one was waiting for my specific rental?
GEOFFREY W
2 Mile House Pub & Eatery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Olympia, WA 98502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Truck was reserved for 8am. Got to location and hours stated 11am on door. Had to find an employee in the bar to come rent the truck. Had completed the online items but was still asked for all the information again. Took almost 30 minutes to get on the road, and when I did the truck was literally on Empty.
JAMES LI ordered 2 utility dollies and got one appliance dolly instead. I also only received half the furniture pads I paid for. I called ahead of time on the phone and confirmed I would have all my equipment, and I was told yes, so I can only conclude I was lied to. The truck's gas tank was nearly empty on pickup, which added an extra stop to an already tight moving schedule. Additionally, there are unmaintained plants in the parking area that I tripped over and cut my leg, these should be removed for safety.
Tyler DWorst customer service I’ve ever experienced with UHaul. The woman “checking in” was rude, unprofessional and couldn’t do her job. Original contract written up was a completely incorrect truck that didn’t even match a vehicle on the lot, and had to contact UHaul via phone to correct it. Put us over an hour past pickup time due to her incompetence and inability to conduct professional business. U-Haul rep via telephone was efficient and easy to deal with. Will never use this location again.
GUS BWe did 24/7 drop off so we didn’t talk to anyone, but the 24/7 help line agent was incredibly helpful
David C