ROSIE K. on 12/23/2014
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We had reservations in Fayetteville a week in advance but on the day we were to pick it up were told they did not have a 14 foot like we had reserved and they did not have a truck in Fayetteville so we were told to go to Springdale. After driving to Sprindale we were told they did not have a truck so we had to drive to Rogers to get a 17 ft truck. So we drove 2 cities away about 45 miles and did not get a 14 ft truck like we reserved. This cost us two hours of time we did not have and more gas than we should have had to pay for.
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REBECCA H. on 12/6/2014
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Great customer service
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richard w. on 12/3/2014
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the people that helped me there were very nice and polite. I would highly recommend this agent
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Anthony W. on 12/2/2014
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I was told during my reservation I would get a location close to my house only to find out the next day this particular location was the only one open due to the holiday. Had I known that at time of reservation I would have selected another day. When I asked to move it I was told I would get charged the cancellation fee because it was within 24 hours. I paid way more than I ever should have all because of the mileage JUST to pick the truck up and return it. No one was accommodating and the whole experience was awful. I will not use uhaul again because of this.
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Joyce T. on 11/23/2014
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Always use this location. They open early and close late. Always very nice and have truck ready for me. Have used other locations around the U.S. but this location is the best.
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DUANE K. on 11/11/2014
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I don't see were any improvements can be made. They were very polite, helpful and very friendly. They filled all my needs and when bring vehicle back was very nice and provided a very nice service during the check in. I would tell anyone to use them because of there friendlyness.
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LATISHA S. on 10/29/2014
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I had been told I'd pay upon drop off.Another party was paying. Handed the dealer my card thinking it was to hold it was charged 1200 to my acct which ended up causing all sorts of charges. Refunding took up to 2 weeks but they did get it done faster due to their mistake.
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REBECCA H. on 10/24/2014
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Excellent service. All ready. Smaller truck we Leased not back on time so they upgraded in larger u-haul same price . Move actually quicker. Rebecca
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David C. on 10/20/2014
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you are doing a great job i will always used u-haul
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SUZANNE P. on 10/8/2014
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The lady that took care of us was very professional and polite. Great job!
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lewis w. on 10/4/2014
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I had to unload the equipment myself.
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