horrible experience at location for pick up AND again when I called to change drop off location you can tell she was already in bad mood, asked her to walk thru everything and she stated she already did it and here is the keys. Didn't bother to tell us we had to submit pics etc / I was texted as about to leave. She also stated she changed our drop off location to Stigler, mile from our new home, BUT NO SHE DIDNT!! Had to drive 30 min out of the way. I will NEVER refer this place I called your corporate office to help change location but put on hold and transferred and still on hold for 13 min - no one ever came on so I hung up, then I got a "TEXT" hour later asking if I still needed help. Dont you people ever consider when someone is driving your big trucks, to CALL us instead of texting. We want to talk to HUMANS!!!! This is the worst experience ever on top of the stress from moving state to state then deal with bad attitudes and no help.
REBECCA G
377 Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Benbrook, TX 76126
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I drove 130 miles round trip at a little better than 8 miles to the gallon so before I returned it put 17 gallons of gas in the tank then was charged a believe another 25 dollars because the gas gage wasn’t the same as when I picked it up shameful
MICHAEL RThe young lady working in the office was very friendly, super thorough and was easy to work with. She blew me away when she attached the trailer to the truck and set up everything. It made it so easy to sign and pull away!
RONALD SI rented a car dolly and a truck to move across the country from Texas to Iowa. No one inspected this equipment before renting it out. The car dolly had a flat tire. The ratchet straps on the car dolly were rusted and would not ratchet. Once I found a way to tighten them down with the fault equipment they stayed tight for a few hours. But not like they should have. I had to pull over at least 8 times during my trip to re tighten them to ensure my car would stay it for my 14 hour drive. I am so angry at them renting faulty equipment and causing so much undue stress during my move. To pay that kind of money and receive equipment that was not safe is unbelievable.
JESSICA KVery helpful. On a busy highway but easy to get in & out.
ALEX B