See Case #53786595. On 7/3/25 I was told by Courtney I would receive a phone call from a manager within 48-72 hours. I explained to her if I did not get a call (2nd time I requested) that I would dispute bill with Amex. Did not get a manager to call me and gave me $50.00 credit--not enough. Now In dispute with Amex. ALL you had to do was CALL ME. Very unprofessional.
G S
United Travel Plaza
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hendersonville, NC 28791
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Customer Reviews
- 2.5 Average Customer Rating
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The staff was friendly but absolutely did not know how to navigate the U-Haul software for check in. I actually had to do it for them, which was troubling.
CLIFTON JVery tight and cramped location. If I had returned the rental with the rv I would never had been able to maneuver in the parking lot. The associates were outstanding during the check in process.
MILES RThey are learning to use the software so it took a little extra time.
Monique GNo key drop box. No uhaul signage. Just a couple uhaul trailers behind an abandoned fast food restaurant next to a gas station. The gas station clerk took the key but didnt seem to be the actual uhaul person? Very sketchy and not at all easy or comforting.
BENJAMIN D