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U-Haul of Henrietta

U-Haul of Henrietta

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290 Jefferson Rd
Henrietta, NY 14623

(585) 292-7000

(Hwy 252 W Of 15)
Driving directions

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm


  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

Moving Truck Rental in Henrietta, NY at U-Haul of Henrietta

Moving to or from Henrietta, NY, 14623? Get FREE truck rental rate quotes at U-Haul of Henrietta. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Henrietta, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul of Henrietta

Zip/postal code or city, state/province

Zip/postal code or city, state/province

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Henrietta, NY.

Cargo vans and pickup truck rentals in Henrietta, NY

U-Haul cargo van rentals and pickup trucks in Henrietta, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Henrietta, NY, 14623. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Henrietta, NY, reserve a van for your moving needs from U-Haul of Henrietta!

$19.95 Pickup truck and cargo van rentals


  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

JOSEPH P. on 4/17/2014
Rating: 3 out of 5 stars

Young man who assisted me was in a rush to get me out the door... Made glaring mistakes that I needed to correct him on. I would not return to this location.

JASON P. on 4/16/2014
Rating: 5 out of 5 stars

Nothing. The guys at the pick up location were extremely knowledgeable and helpful. I was extremely impressed with their willingness to answers questions I had and show me how the truck and trailer work. I will only use Uhaul in the future!

BEN S. on 4/15/2014
Rating: 5 out of 5 stars

There was cigarette butts in the ash tray and ash in the cab of the truck. Overall a great experience with great customer service.

Jenn R. on 4/14/2014
Rating: 3 out of 5 stars

I wanted to pay to pick it up at the Henrietta location and drop off at Webster location, but the cost was more than double to do so. I feel if we need it for only a one way there shouldn't be an extra cost since we're using it less. I had to use more of my money for gas for round trip and waste time dropping it off. Can you have the option of the rate being cheaper?

Heidi W. on 4/14/2014
Rating: 2 out of 5 stars

I have rented from this location in the past, with minimal issues. My wait time to pick up the truck was excessive ... there was an employee running around happy to assist a male customer, and after that customer left he NEVER acknowledge me, if he was busy with something else he should have at least acknowledge me and advise me the other employee would be with me promptly. I understand they are remodeling to improve customer service. HOWEVER, upon returning the truck I was greeted by a UHaul employee rudely because I came in a door they had not sufficiently blocked off ... ADDITIONALLY the contractor doing the work was rude as well. They had no signs directing customers to an alternate door and even if you saw that door to go in the mess in there would not prompt any customer to enter. I have a reservation for another rental next week, lets hope that event goes better than this last one.

Jay P. on 4/14/2014
Rating: 5 out of 5 stars

The two men working that afternoon / evening were great. They operated as a team and were very professional. I wish I remembered there names but they were what I would want my employees to be in that kind of role.

ADRIENE B. on 4/12/2014
Rating: 2 out of 5 stars

Equipment and store are in excellent shape however customer service is slow, there are not enough customer service reps to serve people at this location which is always busy as they are near a major university. I waited 30 minutes to drop off equipment. Also the parking lot is horrible. The lot is way too small and congested for such a busy uhaul store. Trucks were scattered everywhere and cars were blocking the drive because they had nowhere to park.

Peggy T. on 4/10/2014
Rating: 5 out of 5 stars

I was very pleased with the overall experience from the time I reserved my truck on line to the time I turned in the truck. Your employees were courteous and professional and the truck performed perfectly for my needs.

ANDREA M. on 4/8/2014
Rating: 1 out of 5 stars

The General Manager Chris was rude, unprofessional, and his behavior and attitude was the worst that I have ever experienced at any U-haul! I have filed a complaint with your customer relations department and if nothing is done, I will never use U-haul again and I will advise everyone I know to do the same. Customers should never be talked to with the disrespectful undertones and verbal abuse that this man put me and my fiance through! He is a public relations nightmare and a lawsuit waiting to happen.

Tracy W. on 4/7/2014
Rating: 3 out of 5 stars

It wasn't very clear to me ahead of time that in addition to paying $0.59/mile that I wouold also have to fill the truck up w/ gas. I thought that the $0.59/mile covered the gas that I was using. Other than that the truck was great and your employees were very nice and helpful.

Timothy R. on 4/7/2014
Rating: 3 out of 5 stars

I rated this location as average because it looked like it was being renovated. However, I was greeted promptly by an employee and was quickly on my way with my rental. Staff was friendly and helpful.

SEBASTIAN L. on 4/7/2014
Rating: 1 out of 5 stars

Who ever checked gas amount on sheet put down more then the gas gauge said it was below 1/4 tank when I got It did not check till I was on the road when I noticed it was off but I did not have time to go back. When I dropped the truck off I tried to explain they told me no way it was !!!! They would not even listen!!!!!!!!! That is poor business!!!!!!!!!!!!! They made me put gas in cause if I didn't they would fine me? Poor poor business !!!!!!!!!!!!

TERESA M. on 4/4/2014
Rating: 1 out of 5 stars

Staff were rude and lacked in customer service

ALYSSA F. on 4/3/2014
Rating: 5 out of 5 stars

The Lake Ave location that installed my hitch could not drive a manual car & stalled several times before finally asking me to drive my car onto/off the ramps. I can only assume it was because the stress on my engine that my car stalled multiple times on the short trip home from installation. Before allowing me to leave with the trailer, staff at Henrietta inspected everything & in my mind went above & beyond to ensure my car was safe for travel. On day 2/3 of driving cross country the lights on the trailer stopped working, luckily I had someone traveling with me to follow me cautiously. At time of pick-up from Henrietta I had to choose a location to return the trailer in Austin, TX. Once in TX, I had to drive quite a distance with non-functional lights to return the trailer, only for them to inform me they could not take trailers. I was sent further away to another location. Aside from my experience at your Henrietta location my overall experience with uHaul was poor. I understand staff that install hitches are not mechanics, they should still know enough not to continuously stall a car that they are unable to drive. Also, if I'm stuck paying an absurd amount to rent a trailer I expect the lights to work more than two days.

PATRICIA C. on 4/3/2014
Rating: 3 out of 5 stars

Not much choice in recommending this location. You go with the one closest to your home. The interior of this truck was dirty and the windshields needed to be cleaned badly.

STEVE B. on 3/31/2014
Rating: 3 out of 5 stars

Everyone we were in contact with was very courteous and efficient. The parking lot is very hap hazard, trucks coming and going every which way. Hard to find "safe" place to park.

Pilar C. on 3/31/2014
Rating: 5 out of 5 stars

Great service and cheap!!!

DAVID S. on 3/31/2014
Rating: 4 out of 5 stars

The estimated cost given on the website does not include the mileage charge. This should be adjusted so that the renter can put in estimated miles to get a better idea of total cost. The package of packing covers that are in the truck are in a very inconvenient location. They were something I did not want and they impeded loading the truck. Put them in between the seats or, better yet, don't have them at all. All equipment in the truck should work. The radio did not work in the truck we had. Not a big deal, but everything should work.

Cynthia L. on 3/31/2014
Rating: 3 out of 5 stars

Remind customers to adjust the side mirrors before leaving the site, since they have to be adjusted manually from outside the truck!

Donald M. on 3/29/2014
Rating: 4 out of 5 stars

The staff is friendly, professional and efficient! They don't waste your time without too much nonsense, they get you in a vehicle and out the door.

ROLAND L. on 3/28/2014
Rating: 5 out of 5 stars

that place was spot on, couldn't have been better, great experience! The men working there were awesome. The only possible improvement you could do there is give away some free coffee or something!

Charisse C. on 3/28/2014
Rating: 3 out of 5 stars

The " check oil light " came on and we couldnt check mileage.

BRIAN L. on 3/28/2014
Rating: 4 out of 5 stars

No comments other than the staff at the U-Haul facility were very professional and a pleasure to do business with.

RYAN L. on 3/26/2014
Rating: 1 out of 5 stars

Get a better fuel estimation system. I drove 24 miles with a 17MPG truck, filled it with 4 gallons of gas to make sure it was good to go, then got blindsided by a $37 charge for an extra 1.5 gallons of gas. Thanks for effectively doubling the rate after the fact. Would not recommend.

ROBERT S. on 3/22/2014
Rating: 4 out of 5 stars

It was a very good experience over all.