The staff at this location was very friendly and helpful. By far, the best experience that I've ever had at any U-haul location.
The people there were very supportive and helpful.
Rented a car transport trailer for vintage vehicle and made certain the rental period would cover several days so I would not get caught in inclement weather. Watching the weather forecast, decided to pick up the trailer a day early, which the trailer was available, and rental facility was kind enough to allow me to pick up a day early.
I loaded my vehicle at 6am the following morning and started my 5 hour trip home. 1/2 way thru my trip, noticed the front tire on driver side of the trailer blew so I pulled off to the side of the highway (Heavy traffic due to start of holiday weekend) Due to traffic and safety issues and being close to an exit ramp, nursed it to the exit.
Placed call to roadside assistance - 8:34am
Friendly operator - would call for repair truck, would be up to 90 minutes. She said she would call back with eta. I asked if the 90 minutes started then or when it would start.... Again, having a vintage vehicle exposed to elements. She said she would call me back with eta
Return phone call - 8:55am
Operator told me approx 90 minutes.
Still not liking position of car, trailer, vintage car and our safety, asked a home owner if I could pull into his driveway, which he allowed.
Another call placed to roadside assistance - 9:24am
This call included actual address of where we were located. Different operator this time... I asked for updated eta and again, reminded that I was hauling a vintage vehicle and started my trip early to avoid inclement weather that was forecasted. Operator said would call back with updated eta..... No return call.
Another call placed to roadside assistance - 10:18am
Asked where repair truck was. Operator told me the 90 minutes did not start until 9am due to finding a repair facility and actual dispatch time, which meant I had another 10 minutes before the "90 minutes" technically started..... Was told I would recieive a call back from her. No call from her....
Roadside assistance did call - 10:39
Wanted to make certain repair truck had shown up. Call was not initiated by operator I just spoke with 10 minutes earlier, but nonetheless was communication. I told him, no truck had shown up and was getting upset. Again, reminded of vintage car etc.
Return phone call from roadside assistance - 11:00am
Repair truck was on it's way with eta of 20 minutes
Repair truck arrived - 11:20am
Tire / rim swapped out in less than 10 minutes. Repair driver stated that his boss told him to do something prior to responding to us. I told him that this was unacceptable and that having people stranded roadside is not a in experience. Repair driver jacked the trailer up on the home owners driveway, I told him I would move the trailer out of the driveway and that he would be responsible if he punched holes in the blacktop due to weight on jack. He said, would be fine. He switched the tires out, but made some small marks on the driveway. We have had a heat wave - being roadside for several hours is not
Really wonderful couple that owns this location. Very friendly. It was a pleasure to deal with them.