DORY J. on 7/12/2014
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open earlier, but overall an excellent experience. would highly recommend.
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ANDREAS S. on 7/11/2014
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The location charged extra for some fuel I didn't use, saying that I didn't return with the same amount as when I got it....
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Walbert P. on 7/11/2014
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Excellent service
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ALI P. on 7/8/2014
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Manager was not nice at all. Truck was not clean. Too much dirt and soul were inside the truck.
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JOHN D. on 7/8/2014
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Just a tny tiny location to park a 20 foot truck! But here, they have a well trained staff.
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ABDUL GHAFFAR M. on 7/3/2014
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The manager was rude and unprofassional there was another lady custmer who voiced these words to attendent Emmy. any question call 703 759 2404.
Although i live 3 miles aaaaaaaaaaaaaaaaaaway from that location i will not use it or recomend it to any body else.
A G Musa MD
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JONATHAN A. on 7/1/2014
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Very quick check-in/out experience and super friendly agent who helped with the process.
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SCOTT B. on 6/30/2014
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Staffperson was cordial, helpful, and quick in providing the rental vehicle and checking out after return. A perfect customer experience!
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SHAVAUN W. on 6/29/2014
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I now know that I cannot trust U-Haul to actually provide a truck at the time and location reserved! I reserved a truck ten days in advance for a specific location and time. The reservation was confirmed in writing. But two days before I was to pick up the truck, U-Haul emailed stating that the truck could only be picked up at a different location (farther away) and only at a completely unacceptable time (early evening until 1 am). In trying to address this by phone, I was passed around/cut off, and then told that to U-Haul, a confirmed reservation was only a request from the customer, which U-Haul might or might not honor depending on what they had available when the time came. There was no apology, and the clear message was that only the truly naive would rely on actually getting a U-Haul truck per the time/location terms of the reservation.
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NICOLE S. on 6/24/2014
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I did not receive the furniture pads I ordered online and there weren't any spaces to park my car while I had the van. The van was parked in front of a storage unit and I was told I couldn't put my car there even though there were no spots. Waited until someone left to get one. Very cramped lot.
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MUHAMMAD U. on 6/22/2014
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At this location i received one of the worst customer service experience of my life. I arrived 10 minutes before closing on Friday 6/20/2014 and the door was locked and after knocking for a while the U haul representative arrived, by the way her name was "Amy", she opened the door stated that we should have arrived 15 min early. she was very rude, disrespectful and very uncooperative. Initially she refused to rent us the van, but after insisting she decided to go ahead. Her behavior was contemptuous towards me and she was impolite the entire time. I would urge u haul take measures in order to improve their customer service.
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Nicholas C. on 6/14/2014
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Check in was a bit slow, but otherwise everything went smoothly.
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BILLIE R. on 6/9/2014
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no parking; person on duty was very rude. she treated everyone there in a very mean and disrespectful way.
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CHRISTINA M. on 6/8/2014
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The sales rep Tim was very professional and knowledgable. I didnt realize I left my purse in the office and he called me to return it to me safe and sound. Thanks Tim!!
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DANIEL M. on 6/8/2014
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I had to wait for 20 mins for someone to come to the office to get our truck.
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BURGESS R. on 6/1/2014
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Great customer service and worked with me to figure out a contract error.
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JAMES T. on 6/1/2014
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Easier entrance to the road.
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Nick B. on 5/27/2014
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Thank you for giving me the lower cost rate.
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Caron J. on 5/27/2014
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Wish this location had early morning (8:00am) pickup options. Other than that, great.
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CARAN M. on 5/27/2014
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Really unfriendly woman checked us in and pick-up time was pretty inflexible. This became a particular issue when we got charged for an extra day at drop-off because we were an hour late. If I could have picked up later in the afternoon, this wouldn't have been an issue on the other end.
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Mary O. on 5/16/2014
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everything went smoothly, Emmy was courteous and helpful. I'll go back.
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nick p. on 5/14/2014
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everything was perfect!
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SOFIA N. on 5/12/2014
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The male at the front desk was very nice. However, the sales manager who was a middle aged female was extremely rude and disrespectful. She quoted us the wrong price and demanded we pay more. She snapped at me and was one of the worst sales representatives I have EVER come across. Will never go to this location again because of how we were treated there by this woman.
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JOEL J. on 5/7/2014
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Local manager was very rude at pick-up and return. Tried to up-sell at every opportunity.
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sai a. on 5/3/2014
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Truck was very old and it was shaking very much when driving. Also, accidentally I have filled 9.5 gal of gas when where as I would be just 3 to 4 gal gas consumed for my travel. There is no refund for that. When I reserved truck agent said there would $1 environmental fee but did not said about rental tax 12.30.
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