After reserving online the counter person "lost" the keys. I had to take a larger truck which cost more for gas and was much harder to drive. The worker didn't care at all and was more interested in their friends and selling weed products. Overall he was very dismissive and didn't even try to help me. He also told me I could return the truck before 10pm, but the location closed at 5pm with no after hours drop box.
Jennifer J
Canora Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T6H2L7
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Customer Reviews
- 4.0 Average Customer Rating
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I tried to check in early using the U‑Haul app, but it wouldn’t allow me to start the process before the scheduled time. I called the support number and they said the only option was to wait until the location officially opened. That meant I couldn’t pick up the truck early and lost valuable time during the morning of my move. Please improve the early check‑in feature—and better train support staff to offer practical solutions so renters don’t face the same issue.
Andres DGreat service, had forgotten our keys and a card from a friend and the location retrieved them and even confirmed various security pieces about our order before turning them over to someone we had picking them up. 10/10
Graeme HI’m pretty sure I saw a drug deal go down in the shop while waiting for the keys. So less of that would be probably be good.
Jayme BIf the fuel tank is less than half when pick up, maybe U-Haul should have filled it up to full or at least more half just for the ease for next customer. When I pick up the truck the tank was only 1/4 full so I had to fill it right away before moving, which I think it’s inconvenient.
Jiayi G