SANDRA D. on 2/9/2015
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Truck smelled of cigarette smoke. To a non-smoker it was a long 5 hours.
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JAMES B. on 1/19/2015
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I reserved this trailer over 2 weeks in advance. It was to be picked in Saluda, Va. When I went to pick the trailer, they knew nothing of my reservation. I showed them a print out and located it on their computer. They called and found one at Tappahannock, VA. I lost several hours doing this run around. Lost use of people to help load. Had to load by myself, which took an extra day. This put me being a day late getting back. For which I was charged $72.
I am not happy with Uhaul . Uhaul guaranteed reservation is a gimmick.
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JACKIE D. on 11/23/2014
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I am really tired of making a reservation with u haul and then finding that either the truck you reserved will not be available at all or you are getting a smaller truck. I have experienced both. It plays havoc with your plans, especially if you have hired someone to help you move. This time I reserved a 17 ft truck only to be told u haul had taken my reserved truck to another location the day before my rental. My choice was a 14 ft or nothing. We just barely got my things into the smaller truck. I will need another truck in December and will be looking at other options. This time a 14 ft will not do as I have large upholstered pieces. This is the 4th time this has happened to me. The last time we moved an.entire house and did not find out until the morning of the move that there was NO truck. Just because we live in a rural area does not excuse u haul. Poor customer service. I understand this is done by corporate u haul, not a decision by local representives. Puts your dealers in a bad position.
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DAPHNE Y. on 11/3/2014
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I asked the person who answered the telephone his name twice and he became rude and unprofessional. The agent was not there during the drop off and when I contact this location to verify if he could view /acknowledge the trail drop off this location hung up on me, therefore I contact customer service and they were no help at all either. I will be reporting this second bad experience to the better business bureau..
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