Customer Reviews for All Canadian Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of All Canadian Self Storage
The rental proses took me about 15 mins, there was no pressure no hard upsell, perfect! If I had one negitive to point out, the van had a change engine oil on... A little concerning but no big deal;p
Great location beside storage units. Staff courteous and van was delivered ahead of schedule. Van operated well but was not very clean inside. Perhaps staff did not take the time to do a thorough cleaning as my husband was already there to pick it up.
The location and staff were great - only problem was the 4x8 closed trailer I rented was not waterproof, as rain somehow entered the trailer from below while driving through the rain, resulting in water ending up on the floor of the trailer. Luckily we suffered no damage to our cargo and used a tarp for the rest of the trip, but it was disappointing.
Once again the 1-800 Uhaul hotline couldn't confirm which location I was to drop off my one-way rental. At first they confirmed I could drop it off at the stockyards, then when I arrive there and spend 15 minutes waiting to be served, the staff manager didn't want to accept it and redirected me to another location up the road. I wasted an hour for a return that should have taken 10 minutes.
Waiting pried 25 min in Q. Thats it.
I left the vehicle over night. there was pretty good signage to let you know what to do and when I called in the morning to make sure the van had been checked the employee was friendly.
Someone from the location down the road botched my booking making it for 6 hours when I had specified longer and we had agreed on 10. Annissa fixed it because she rocks. Turf Jordan, promote Annissa.
Pickup truck was new. Ideally clean inside, no tobacco smell. The only problem was - the windshield was dirty and I couldn't clean it with standard wipe from the gas station. The substance looked like glue, mixed with concrete dust.
Well for one thing try to reserve the proper vehicle thank you
I had to wait quite awhile to get my vehicle as there was only one person working there. I had also been quite explicit with my needs when I called in my order and when I got my vehicle I saw right away that it was far too small - the person I had ordered from had not actually listened to me and it just wasted my time.
The staff were very friendly and helpful. It made the whole experience positive. I am definitely going back.
amazing service. luc is great.
The location was good and area clean but when we arrived we discovered that the Uhaul unit leaked and everything was very wet including all the boxes in which things were packed, the staff were friendly but could not help us with new boxes or the fact that we had lots of damage but we were on our own. They where helpful in contacting uhaul and getting us a claim # but when I contacted them with the facts they just forwarded us to the insurance company who were much less than helpful. Nothing has been resolved. The insurance said they would call us in 2 days despite the fact that I told them we would not be back in N.S. for a week. Hopefully this will be resolved when we get home. Thank you.
the moving was simple, the trucks are very clean thank you
The truck had no fan and no air conditioning on a day that was over 30 degrees.
The fuel tank was marked as "full" when it was only 7/8 full.
the van that I picked up was dirty and had garbage in the back cargo area. I have had only
Good experiences with large trucks but this makes me think that I should consider other options for the next time I need a van.
Next time you guys call me to confirm that I'll have a truck and motorcycle trailer ready for me at the time I request and then call me last min saying my truck won't be ready until later that day and I have to pick up another truck at a different location . Next time I'll take my buisness elsewhere if that happens again
Keep serving customers in the same warm, friendly and efficient manner!
I filled out the forms on line to reduce the pick up time etc., but the clerk had to ask all the same questions and handle hard copy of the information I had previously given on line ! Made no sense, the on line information gathering obviously was a waste of time !
Every rental I've had here (and I've had many) has always been exceptional. Nice people, reliable equipment, and consistently good service. A++
As some of us are immigrant, it would be better to talk slower specially to first time users of Uhaul :)
We dropped off our vehicle after hours. We were a bit confused as there is another U-Haul dealer located at 335 Weston Rd. so went there first. Seems odd that there are 2 U-Haul dealers so close to each other.
There were no trucks available at the original location that we reserved at, and we were on a tight timeline. It took several calls and visits to two more stores over the course of two hours to get this resolved (we had reserved a truck for 9am and were on our way by about 11:15). All staff were courteous until we asked about the $50 reservation guarantee, at which point we were told to call back on Monday. This is the second time that this has happened this year, with no apologies or indication that the guarantee is ever honoured.
/front line staff are fine. it's your booking / reservation system that is really very bad. You have shoestring operations on the ground and so you route calls through a 1 800 number. But the poor person answering the phone cannot guarantee that a particular location will have what the customer wants at a particular time. Then the person says the customer will get final confirmation in 24 hours. so one waits and then learns that the reservation is in fact not confirmed for that location or not for that time or the particular vehicle is not available. What kind of a semi-real system is this? It's false and it's bad. And so the customer takes it out on the front line staff. Really, is this any way to run a company or to set up front line staff for shouting matches with customers?
Tell us more about how much gas the rentals take and where best to gas in your rental location neighbourhood. This is a small point only to help you help others. You, however, surpassed my expectations in ease and convenience of the rental. It was a smooth and good experience. Thank you.
The rep was amazing, the equipment was clean and in good shape. What more could you ask for?
The truck worked fine with the exception of the A/C which didn't work at all. Glad it wasn't 35c. Also the engine light was on when we returned the truck. Personel were friendly and very helpful.
10/10 great. Nothing left to be desired.
Not enough staff at the desk - longer than ideal wait time.
Very friendly. Competitive rates.... Clean and flexible
Very friendly, fast and efficient service. Definitely will use this location in the future!
Young English chap in the rental location is a great employee
The Young Lady that workds there is a pleasure to work with. She make the things very easy. Give us cold wáter. Excellent customer service. Other Uhaul locations should learn from this location. From now im going there first. Always
just keep doing what you are doing
Frankly, I have nothing to complain about. Keep the same kind of service: impeccable.
What an exceptional costumer service - caring, honest and super professional! Very satisfied!
When you send out a confirmation, you have to include address, I thought I reserved a truck at Lake Shore Blvd location, I wasted 2 hours of my day AT least, not to mention extra charge to pick up + drop off at a far location, not impressed...
Your billing is very confusing. I have received 2 bills now and no one is answering your phone, there is also no voicemail. Very poor service.
We were supposed to fill up our gas half way upon returning the vehicle, as we received the truck half full. When went to fill it up we initially put in 20$ (as we only drove 20km) and the needle did not move on the meter. We then added an additional 30$ and the meter rocketed up finally and it was way past half full when we returned it. We were told to contact corporate to get a rebate on our credit card as we added 50$ of gas and only drove 20km. We would much appreciate being reimbursed for the gas. Looking forward to hearing from you.
Since there are 5 possible Uhaul rental locations on Weston Rd, do your best to ensure the customer knows this to avoid confusion. Obviously there is only so much each location can do to ameliorate this, but an extra "Please note: etc" could go a long way. Thanks.
My bill was charged wrong. I was given a $20 certificate from u-haul customer service stating I could use it against this reservation. I presented it to the girl at the pick up location who said she hadn't used one of these before but would use it when I dropped off the truck. I read over my bill this morning and it wasn't used. This needs to be fixed ASAP.
The service they give is very good and is a pleasure to go to rent a truck in the shop, the store representative Annissa Rodriguez has a very excellent quality of service thanks for that kind of help and service
Honestly ... everything was amazing so fast and quick ... would recommend to anyone
Staff is very nice, and accommodated me when I had issues (went to wrong location so they transferred my reservation, and provided extended use of truck when I needed it). Location is big and easy to find and park.
The vehicle was picked up with gas tank not full. Drove 77 kms. mostly on the highway. Put 13.002 L of gas and returned the vehicle with fuel gauge past the initial level. The extra fuel charge of $ 9.00 unjustifiable.
Honestly, no room for improvement! The staff working both the morning and evening shifts were absolutely delightful. I was moving so it was a stressful day for me, but the staff at this location really helped to make my experience pleasant. I can't recall her name, but the customer service rep working the evening shift was exceptionally nice and helpful. Very positive experience. Thank you.
The staff at All-Canadian Self-Storage/ U-Haul Rental are consistently great to deal with. When the stress of moving is getting to you, it actually does make a difference to be dealing with people who are sincere, helpful, and professional. A+
This place was great! The front of the UHaul (driver/passenger seat area) smelled like urine, which was rather odd, but other than that everything was perfect. Extremely friendly staff - thanks Luke and Diana!
Very helpful staff. Had to change the size of the truck last minute and it they were able to help me with my problem.
Very impressed with every visit so far!
I wish you opened earlier but otherwise great service.
By far the best location I've been to, thank you!
I think I may have been over charged ??? After the rental I went to the website and used their calculator for an estimate for my usage (24 hr. rental & 200 km) and it was approx. $ 35.00 less than what I was charged.
Honestly the guy who served me was great! Made my experience very pleasant. He had an accent and if i had to guess it was british. He was friendly, efficient and explained everything to me i needed to know. One of the best customer experiences i have had and i would consider myself pretty picky and someone who doesnt fill these forms out but wanted to make sure this individuals work was recognized.
Thanks for the great experience!
Not switch my location pick-up the day before my rental. The personnel on duty the day of my rental pick-up were very helpful.
The 15 ft cube truck had no functioning air-conditioning. I drove 7 hours in sweltering humidity with the windows down (on the interstate-very noisy) when I couldn't stand it. Even the cool vent seemed to pump out hot air.
The gear shift wouldn't properly go into Park most of the time so the key wouldn't turn in the ignition.
The tank was only 1.4 to start-never heard of that-rentals have always been full.
The windshield wipers (it rained buckets for hours on my return trip) were very squeaky and loud and probably the pads need replacing.
The engine light on the dash was on most of the time for no apparent reason.
They sold me a 6pak of blankets but forgot to give them to me
My favourite location - in and out within 15 minutes or less. Other locations have been over 30 minutes.
20+ minute wait when arrived.
Check engine light was on.
Staff showed gas gauge as being too high - showed it as half full when it was obviously below.
I also rented from Lakeshore and Parklawn location recently - would recommend them before this location.
Everything went smoothly. I had the best experience!
Best U-haul experience yet! Speedy, thourough and prefessional. Staff assisted with trailer hook-up + inspection of equipment... Clean, organized, well maintained property... Highly recommended.
All went well, speedy check in, speedy check out. Got exactly what I expected. Thank you!!
The staff are professional, friendly and knowledgeable.
I had originally rented from Mulock & St. Clair location. 45 minutes before the scheduled pickup (9:00am), I got a call saying that the truck was not available. The agent was able to locate another truck not far away, but they didn't open until 10:00am. This delayed our move, which was very dependent on precise timing as we hired moving help and had a limited time to use the elevators in our building. 207 Weston location was able to help out in a crisis, but wish that hadn't been necessary.
Horrible experience, cost me double than what I was expecting. I was led to rent a 17' feet truck to load 800 kilograms claiming that was safer than a smaller cheaper one. I was not properly informed of the cost per kilometer. I was not told that it was an american vehicle; the speed was listed in miles and I got a speeding ticket saince I was thinking that I was driving at 80 kilometers per hour when in fact was in miles. It cost me double that if I had the goods delivered by limo. I contacted the Uhaul location and I got ridiculous customer service, I contact the headoffice I got the same royal treatment - "read the contract", "read the contract!!!" Never, ever again despicable people that I want to see thousands of miles away from me.No oportunity will left behind to tell others my experience. U-Haul can go to hell, period.
Intense smell of rubber in vehicle was very unpleasant.
The customer service at the 207 Weston location was great. The service I had at the 186 Mullock location, where my rental wasn't able to be processed because the keys had been stolen the night before, was terrible. I don't understand how a company of your scale (Uhaul) doesn't have spare keys for it's vehicles. Had I not been scheduled to pick up my vehicle at 10am, I wouldn't have been able to get a vehicle from the Weston location, as they were pretty booked up already that day, and my moving plans would have been completely ruined. Your customer service reps did a great job, which is commendable because I can't imaging how frustrating it must be working for such a poorly run company. I'll try Budget, Two Guys or another moving company for my next move.
Some delays checking in - all that manual entry of personal information was unexpected. Also problems with computer system delayed checkout. These are not too serious, though. The staff were friendly and helpful throughout. Adding a second day rental was painless :-)
Great experience! Staff was friendly and accommodating, and the vehicle was in great shape.