Customer Reviews for All Canadian Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of All Canadian Self Storage
As some of us are immigrant, it would be better to talk slower specially to first time users of Uhaul :)
We dropped off our vehicle after hours. We were a bit confused as there is another U-Haul dealer located at 335 Weston Rd. so went there first. Seems odd that there are 2 U-Haul dealers so close to each other.
There were no trucks available at the original location that we reserved at, and we were on a tight timeline. It took several calls and visits to two more stores over the course of two hours to get this resolved (we had reserved a truck for 9am and were on our way by about 11:15). All staff were courteous until we asked about the $50 reservation guarantee, at which point we were told to call back on Monday. This is the second time that this has happened this year, with no apologies or indication that the guarantee is ever honoured.
/front line staff are fine. it's your booking / reservation system that is really very bad. You have shoestring operations on the ground and so you route calls through a 1 800 number. But the poor person answering the phone cannot guarantee that a particular location will have what the customer wants at a particular time. Then the person says the customer will get final confirmation in 24 hours. so one waits and then learns that the reservation is in fact not confirmed for that location or not for that time or the particular vehicle is not available. What kind of a semi-real system is this? It's false and it's bad. And so the customer takes it out on the front line staff. Really, is this any way to run a company or to set up front line staff for shouting matches with customers?
Tell us more about how much gas the rentals take and where best to gas in your rental location neighbourhood. This is a small point only to help you help others. You, however, surpassed my expectations in ease and convenience of the rental. It was a smooth and good experience. Thank you.
The rep was amazing, the equipment was clean and in good shape. What more could you ask for?
The truck worked fine with the exception of the A/C which didn't work at all. Glad it wasn't 35c. Also the engine light was on when we returned the truck. Personel were friendly and very helpful.
10/10 great. Nothing left to be desired.
Not enough staff at the desk - longer than ideal wait time.
Very friendly. Competitive rates.... Clean and flexible
Very friendly, fast and efficient service. Definitely will use this location in the future!
Young English chap in the rental location is a great employee
The Young Lady that workds there is a pleasure to work with. She make the things very easy. Give us cold wáter. Excellent customer service. Other Uhaul locations should learn from this location. From now im going there first. Always
just keep doing what you are doing
Frankly, I have nothing to complain about. Keep the same kind of service: impeccable.
What an exceptional costumer service - caring, honest and super professional! Very satisfied!
When you send out a confirmation, you have to include address, I thought I reserved a truck at Lake Shore Blvd location, I wasted 2 hours of my day AT least, not to mention extra charge to pick up + drop off at a far location, not impressed...
Your billing is very confusing. I have received 2 bills now and no one is answering your phone, there is also no voicemail. Very poor service.
We were supposed to fill up our gas half way upon returning the vehicle, as we received the truck half full. When went to fill it up we initially put in 20$ (as we only drove 20km) and the needle did not move on the meter. We then added an additional 30$ and the meter rocketed up finally and it was way past half full when we returned it. We were told to contact corporate to get a rebate on our credit card as we added 50$ of gas and only drove 20km. We would much appreciate being reimbursed for the gas. Looking forward to hearing from you.
Since there are 5 possible Uhaul rental locations on Weston Rd, do your best to ensure the customer knows this to avoid confusion. Obviously there is only so much each location can do to ameliorate this, but an extra "Please note: etc" could go a long way. Thanks.
My bill was charged wrong. I was given a $20 certificate from u-haul customer service stating I could use it against this reservation. I presented it to the girl at the pick up location who said she hadn't used one of these before but would use it when I dropped off the truck. I read over my bill this morning and it wasn't used. This needs to be fixed ASAP.
The service they give is very good and is a pleasure to go to rent a truck in the shop, the store representative Annissa Rodriguez has a very excellent quality of service thanks for that kind of help and service
Honestly ... everything was amazing so fast and quick ... would recommend to anyone
Staff is very nice, and accommodated me when I had issues (went to wrong location so they transferred my reservation, and provided extended use of truck when I needed it). Location is big and easy to find and park.
The vehicle was picked up with gas tank not full. Drove 77 kms. mostly on the highway. Put 13.002 L of gas and returned the vehicle with fuel gauge past the initial level. The extra fuel charge of $ 9.00 unjustifiable.
Honestly, no room for improvement! The staff working both the morning and evening shifts were absolutely delightful. I was moving so it was a stressful day for me, but the staff at this location really helped to make my experience pleasant. I can't recall her name, but the customer service rep working the evening shift was exceptionally nice and helpful. Very positive experience. Thank you.
The staff at All-Canadian Self-Storage/ U-Haul Rental are consistently great to deal with. When the stress of moving is getting to you, it actually does make a difference to be dealing with people who are sincere, helpful, and professional. A+
This place was great! The front of the UHaul (driver/passenger seat area) smelled like urine, which was rather odd, but other than that everything was perfect. Extremely friendly staff - thanks Luke and Diana!
Very helpful staff. Had to change the size of the truck last minute and it they were able to help me with my problem.
Very impressed with every visit so far!
I wish you opened earlier but otherwise great service.
By far the best location I've been to, thank you!
I think I may have been over charged ??? After the rental I went to the website and used their calculator for an estimate for my usage (24 hr. rental & 200 km) and it was approx. $ 35.00 less than what I was charged.
Honestly the guy who served me was great! Made my experience very pleasant. He had an accent and if i had to guess it was british. He was friendly, efficient and explained everything to me i needed to know. One of the best customer experiences i have had and i would consider myself pretty picky and someone who doesnt fill these forms out but wanted to make sure this individuals work was recognized.
Thanks for the great experience!
Not switch my location pick-up the day before my rental. The personnel on duty the day of my rental pick-up were very helpful.
The 15 ft cube truck had no functioning air-conditioning. I drove 7 hours in sweltering humidity with the windows down (on the interstate-very noisy) when I couldn't stand it. Even the cool vent seemed to pump out hot air.
The gear shift wouldn't properly go into Park most of the time so the key wouldn't turn in the ignition.
The tank was only 1.4 to start-never heard of that-rentals have always been full.
The windshield wipers (it rained buckets for hours on my return trip) were very squeaky and loud and probably the pads need replacing.
The engine light on the dash was on most of the time for no apparent reason.
They sold me a 6pak of blankets but forgot to give them to me
My favourite location - in and out within 15 minutes or less. Other locations have been over 30 minutes.
20+ minute wait when arrived.
Check engine light was on.
Staff showed gas gauge as being too high - showed it as half full when it was obviously below.
I also rented from Lakeshore and Parklawn location recently - would recommend them before this location.
Everything went smoothly. I had the best experience!
Best U-haul experience yet! Speedy, thourough and prefessional. Staff assisted with trailer hook-up + inspection of equipment... Clean, organized, well maintained property... Highly recommended.
All went well, speedy check in, speedy check out. Got exactly what I expected. Thank you!!
The staff are professional, friendly and knowledgeable.
I had originally rented from Mulock & St. Clair location. 45 minutes before the scheduled pickup (9:00am), I got a call saying that the truck was not available. The agent was able to locate another truck not far away, but they didn't open until 10:00am. This delayed our move, which was very dependent on precise timing as we hired moving help and had a limited time to use the elevators in our building. 207 Weston location was able to help out in a crisis, but wish that hadn't been necessary.
Horrible experience, cost me double than what I was expecting. I was led to rent a 17' feet truck to load 800 kilograms claiming that was safer than a smaller cheaper one. I was not properly informed of the cost per kilometer. I was not told that it was an american vehicle; the speed was listed in miles and I got a speeding ticket saince I was thinking that I was driving at 80 kilometers per hour when in fact was in miles. It cost me double that if I had the goods delivered by limo. I contacted the Uhaul location and I got ridiculous customer service, I contact the headoffice I got the same royal treatment - "read the contract", "read the contract!!!" Never, ever again despicable people that I want to see thousands of miles away from me.No oportunity will left behind to tell others my experience. U-Haul can go to hell, period.
Intense smell of rubber in vehicle was very unpleasant.
The customer service at the 207 Weston location was great. The service I had at the 186 Mullock location, where my rental wasn't able to be processed because the keys had been stolen the night before, was terrible. I don't understand how a company of your scale (Uhaul) doesn't have spare keys for it's vehicles. Had I not been scheduled to pick up my vehicle at 10am, I wouldn't have been able to get a vehicle from the Weston location, as they were pretty booked up already that day, and my moving plans would have been completely ruined. Your customer service reps did a great job, which is commendable because I can't imaging how frustrating it must be working for such a poorly run company. I'll try Budget, Two Guys or another moving company for my next move.
Some delays checking in - all that manual entry of personal information was unexpected. Also problems with computer system delayed checkout. These are not too serious, though. The staff were friendly and helpful throughout. Adding a second day rental was painless :-)
Great experience! Staff was friendly and accommodating, and the vehicle was in great shape.
All great, excellent service by all!
Despite a complication staff were very patient, understanding, and accoomodating. What could have been a very frustrating issue was resolved quickly and professssionnaly to my satisfaction. A good experience overall.
I have rented or dropped off 2 times to this location and both have had issues with billing. 1st time overcharged for gas that wasn't required and 2nd time charged for 400 miles I didn't drive. Both times took a few days to sort out and get my refund.
Friendly staff, great truck.
Not much, if you have more ppl working there like anise then everything is great
Nothing that you already are doing at the moment. My experience has always been good.
cheerful and friendly staff, clean and new building and equipment.
The staff was very friendly and very quick to get us into our uhaul. Will always use uhaul for our moving needs. The only downside was that we only get 1/4 of tank of gas to start with.
Original reservation was incorrect and I was turned away from a different U-haul. This location didn't turn me away, but rather solved the situation. The U-haul two blocks north could learn from this one about Customer Service.
Get open debit card purchases set up not all has credit cards or debit visa cards
Overall I had excellent service, the cost was lower than I anticipated and the truck was perfect. I will definitely use them again!
This location always has excellent service and staff. Equipment is always ready as ordered and there are never delays in getting going.
My experience with this location wAs fine but my overall experience with uhaul was poor. Do not offer customers preferred locations for pick up as it is just a tease. Moving schedules need to be entirely rearranged when the truck really needs to be picked up 30 minutes away. Additional changes that I spoke to uuhaul customer service about were not applied. My experience with uuhaul was bad and added to my moving stress. I will not use you again or recommend you.