Accept cash, and hire better customer service.
I wasn't pleased with the way I was treated, by your ladies employee. I had tried my best to do everything right, and including parking the van that I rented in the proper spot, and replacing the gas I had used, and even more. I have being a customer several times, and I have never being treated this way before. This location seemed to be very suspicious of me, for no reason. My personal information is already on your system. I have provided my driver's license and my credit card. I came back with the van and everything was in order. When it came time to pay off the balance I owed, I requested if I could pay it in cash. The employee at this location refused to accept cash. We then offered to pay with a gift visa card. Your employee did not know how to charge it, so I suppose she didn't have the proper training to processes this payment. We then offered cash, but she refused. We then offered to pay with my visa card, which I know it's 100% good. The last name was the same as the name in my driver's, I was refused to pay with this credit card. I then offered to pay with the same card that I had provided originally when I picked up the van. Again your employee refused payment with this card, because they said that even tho the last name was the same, the first name was spelled differently. I did not know how to deal with this, so I was stuck in a situation where I felt mistrusted and being accused of not being honest and fraudulent. I felt disrespected and I don't feel that I deserved the way they treated me.
I have being in other locations in the past and I had never had a problem with your company. I have always used the same driver's license and the same credit cards. Never had a problem, before.
Your employee also said to me that I will never be able to rent a van from your company ever again, because she said so!!!! This remark was made to me, after I had offered to pay with cash and after I had paid the full balance with my visa, which she didn't believe it was my visa.
I felt like crap and I will never forget this experience. This two ladies at this location made me feel like I was under arrest and that I WOULDN'T GET RELEASED UNTIL I MADE MY FULL PAYMENT, BUT I HAD THE PAYMENT, BUT THEY WOULDN'T ACCEPT IT!!!! We then called the main office to see what could be done at this time. The office suggested that I sign a form with my driver's license and my visa to confirm that the visa belonged to me. I am sure everything is okay now, but they could have called the visa to confirm my information was ok. I noticed they can find time to chat and waste time with nonsense, but why couldn't they call visa to confirm my payment was okay. This was in the middle of the day, so they could have done something instead of accusing me and making me feel like a criminal.