Customer Reviews for Automile Car Wash & Detailing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Automile Car Wash & Detailing
My U-Haul was sitting at this location the night before I was suppose to pick it up as I got to Wetaskiwin late the night before pickup date, when I got there in the morning it was not there and he stated that it was head office mix up and that the uhaul wasn't even there to begin with. HORRIBLE experience!!! I booked my uhaul 3 weeks in advance. Wont be using UHAUL ever again.
This was the worst rental experience renting ever between the location manager being extremely difficult to deal with and the Edmonton office having no idea what is going on i and the rest of the people with me will not be using your poor service again I hope after reading this there will be some thing done to correct the poor attitudes of the location management.
The woman didn't understand English, the man was rude to me when I tried to explain I made a reservation and it was messed up, he said I wasn't on his system but didn't ask for any booking number. Charged me more than I was quoted, I noticed a wheel nut was loose on the vehicle and had to take it to get tightened.
When I arrived 10min. prior to pickup time, my trailer was there, but filled with gravel. I was told to come back in 10 min. I did. It was still full of gravel. 37minutes later, it was empty and I was hooked up. Apart from not having the trailer ready on time, the operator was very friendly and helpful. I would go back unless delays keep happening.
Earlier hours to pick up equipment.
Was hoping for a trailer as what I required to move did not require a large van.
Staff were very pleasant and accommodating.
The staff were really friendly.
Very friendly couple at the counter.
Dont let anyone book a truck online, i went to pick up the truck, they told me there wasnt one available.
What is the point of booking online if you cannot garuntee there will be a truck available
This is the second timw it has happen
Very poor management for a company this size
I am very unhappy with UHaul. I booked a truck, was emailed the day before to say that I had one and then showed up to an Edmonton location and was told that no trucks were available. I then had to drive all the way to Wetaskiwin the next day to get a truck. The staff at both locations were wonderful but the booking protocol needs to be updated. Very disappointing.
There was a minor issue with the truck not being available for long enough and the pick up time was changed last minute. The gentleman was very helpful offering the truck the afternoon before so that I could have it back in time for the next booking. Both workers were very sincere and great to deal with!
the original sized unit was not avail so i had to upgrade, unit i was to rent was not there and i only got one as someone else didnt show up!
completely out of fuel, service lights stayed on, no emergency brake!! Could not contact via phone after i had rented to extend.
Must be more clear on information on renting a uhaul, costed more than info given online. (Unexpected costs)
Originally booked at Wizard of Odds in Ponoka but was informed just before pick up time that we had to drive all the way to and from Westaskawin to get the trailer. Wasted 1.5 hrs of our day just getting started. Not a good start to a busy 2 days of moving.