Customer Reviews for Automile Car Wash & Detailing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Automile Car Wash & Detailing
I have rented a U-Haul on line twice from this location.
The Trailer I specified I wanted has not been available. Saturday I had to take a Cargo Van which has a mileage and fuel charge. Why can I not have a trailer available when I book it 4 weeks in advance? The operator of this location was very helpful.
Again, Nothing to do with the location you (u haul as a company) could allow more mileage for destinations I was given barely enough to get to where I was going, it's like you tried to loophole me into having to pay your ridiculous milage ovarage. Tsk tsk tsk tsk poor show uhaul ! :(
Only went here because less than 24 hours before we were told our online reservation was worthless. We were forced to rent a truck at a higher price or abandon our move.
The windshield was extremely dirty on the inside. That's about all.
it was 100% better than my last experience-no complaints.
Both pick up and drop-off location were perfectly fine for me. But I have to say that the service I got from U-Haul personnel (not the dealers I did business with) was the worst service I have ever got in my own life. Your customer service line are useless and the way you do business (always make the dime fall on your side) show that you don't care at all about the customer. I really hope another rental company break the one-way trip market so you get a reality check.
The over all nightmare you got me through has cost me 3 days of labor which is why I recommend any potential customer that reads this comment to know some things about UHaul:
-You are not getting any extra miles not driven back and UHaul will make you pre-pay at least 200 miles more that you will need, double check before you pay. Same for gas, don't expect money back if you leave the rental vehicle with more gas than supposed.
-If U-Haul can't have the truck you ordered on the date fixed, the basically re-schedule for you 3 days later without trying to get any sort of arrangement besides refunding you 50$. I recommend you make arrangements so that you are not in a hurry at your new location.
-When calling the customer service line, expect to wait 30-45 minutes, expect the machine to drop your call and expect the agents to threaten to make the situation worse if they feel that you are frustrated. Mine threaten to cancel my rental all together.
All in all, good luck in doing business with U Haul.
I had ordered a 17 foot truck to be picked up in Leduc. I was contacted 2 days ago to tell me the only location would be Wetaskiwin which is 35 minutes away. I went to get my truck and all they had was a 10 foot. I was really disappointed with Uhaul I had to use double the mileage to make two trips.
Friendly, helpful attendant. Clean and professional facility. Drop off was quick and easy.
Person was hard to understand
No one was there when I dropped it off on saturday.