Customer Reviews for B Mart
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of B Mart
It took me well over an hr to get the truck, and there were cigarette butts all over the back of it when I finally did it get it! His computer wasn't working and he kept leaving me waiting every time a customer came in, I literally stood in there for over an hr. Then he had to call U-Haul to get it done. What a mess, next time I will just use Budget.
The truck we rented needed a oil change.
Very slow. Computer system seemed to be outdated.
Even though one can rent a truck for 24 hours, they asked when I might have the truck back. Then when its not returned on time they call me repeatedly to find out when it will be back so they can schedule another rental. It seems as though they want to get 2-3 day rentals in one day. I understand business is business, but upon returning the vehicle, I got a lesson in proper etiquette as why I should have called them telling them that the truck would be returning later than expected, and of course this was after waiting 5 minutes in line while he did his afternoon prayer to Mecca. I will not be returning to this location for future needs.
The blankets i received were wet, smellef of mold and were covered in fleas
I was handed a shovel to clean the ice and snow out of trailer bed prior to pick up. Seems to me that if I was a U-Haul rental agent I'd have it out of the snow bank..cleaned of ice and snow out of the bed, and ready for customer pick up!!!
It was fine. The place could you an update. It's old and dark. The service was good.
I asked the guy if I could drop my truck off at the uhaul down the street from where I was moving to, and he told me no. My husband called and asked the same question the next day and he was told that if I wanted to drop the truck off in a different location, I needed to tell him when I picked the truck up. That is what I did. So I had to pay more gas and extra mileage. Not at all happy about this. He said that he had to have a truck there at all times. Well when I returned the truck, there was another truck there.....which he admitted he knew was going to be dropped off. Will never use uhaul again.