Customer Reviews for Dependable Brakes Exh
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Dependable Brakes Exh
Represent the beginning fuel amount accurately (contract was marked as being 3/4 full when it was only 5/8 full).
Only dinging this location because of the difficulty of accessing it (divided highway) and of getting in and out of the site (tons of traffic, even on a Sunday evening - would hate to drive that way during a weekday!)
Trailer was an embarrassment to tow around. Location said "Uhaul renews their driveable units frequently, but not the trailers". Trailer was rusted all over and had graffiti on the side. I would hope Uhaul does not want to be represented that way
On my way to pick up my uhaul I was called and told to go to a new location because the one that I made my appointment with did not have one for me. I showed up to the new location and they had rented out my uhaul. I had to wait 3 hours for them to get me a new one. They never changed the fuel level or the miles in the system only on the paperwork. when I returned it I was charges extra for gas and miles. Even though the corrections had been made on the paperwork that I had turned in with the keys. It took 3 days for the corrections to be made I had to call multiple times to try to fix the situation.
Staff was not friendly at all
I would only let a friend rent from this U-Haul provider if they were staying locally. I wanted a provider that would let me drop off the truck at a different location less than a mile from my new house and instead I had to drive back 15 miles to take it to the original location then I had to be charged mileage. I would have appreciated earlier notice to make other arrangements. Their contract is also unclear about the gas situation when returning the truck. I was under the impression I would have been charged $5 per gallon and the man told me there would be a $30 service fee on top of that. In the contract, it states you will be charged the $30 had the truck's tank gone under 1/4 and mine did not go that low.
Very nice, very efficient!
truck did not drive correctly wondered on road also had vibration . gas tank was on forth of a tank had to fill up. have rented before and they were always full return full and I had to make sure this was close to a forth to turn in what I am saying is someone needs to drive make sure they are good had to fight steering to keep on road over 800 miles
Smoking and non-smoking vehicles. Thanks!
Could hardly breathe at drop off location from the
amount of cigarette smoke in such a small area.
lady on the phone told me it was 20ft truck total on the floor picked it up and it was 16 ft i was forced to make 2 trips which cost me extra mileage its bull shit
Location was difficult to get to and back on the road without lots of u turns.