Customer Reviews for H&J Travel Plaza
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of H&J Travel Plaza
This was one of the poorest examples of customer service that I have ever experienced. I was working out of town and reserved the truck two weeks before the move. I had a 17 foot truck reserved for a location a few miles from our apartment. i received a phone call on my way to Phenix city and was informed that I was going to drive to Butler, GA to pick up what I had reserved. Butler is over an hour from Phenix City. Upon arriving I was there for over 45 minutes trying to get the truck rented, which I was charged more than the price I was quoted online. Once I rented the truck, because I had no other options, I was informed that they did not have the appliance dolly that I had reserved. I was told that I could pick one up at another location. While on the hour long trip back to Phenix City I was left another message that they did not have an appliance dolly at that location, and I would have to drive another 15 miles to get one. I called the location at Lakewood storage, which was closest to the apartment, and was told they had one, but it would be cheaper for me to buy one. I did not rent the dolly. I was moving that day, and was already behind schedule. I can assure you of one things. I have never been so angry at a single customer service experience in my life. I cannot believe how I was treated, and how little my time mattered to this organization. The problem was not the Butler location, it was the Columbus, GA area that was the problem. I did not receive one apology, or any other effort to make the situation better. I was upgraded to a larger truck, that I didn't need, and given extra mileage. What about the added cost of gas, what about the difference in price. I simply cannot believe that an organization cares this little about their customers.
I had the Uhaul rented in Americus, GA. I was told I have to pick the truck up in Butler, GA, 40 miles away. When I got to Butler the Uhaul website was down nation wide. So I had to wait another hour. In the end, It took me an extra 4 hours to rent the truck.