Customer Reviews for H&J Travel Plaza
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of H&J Travel Plaza
I was informed that I needed to obtain the U-Haul before noon. I made arrangements for that to be done. After driving from NW Ga and arriving in Butler GA at 3:30 The rental would not start. The onsite personnel tried to jump the rental off. After an with no success U-haul was contacted and a repair truck was sent from Warner Robbins GA with an ETA of an hour. The repairman arrived and the battery was replaced. After a 3 hour delay I was on my way however all plans for that evening were ruined and had to be rescheduled for the next morning. The rental worked fine. Upon arrival I was charged 13 miles over the allotted amount. There was no wiggle room on U-Hauls projected mileage. Apparently they calculated the shortest route vs the easiest route(Interstate).
Battery was dead in truck when we picked up. No one there to help. Did not get appliance dolly like we requested earlier. was charged the Saturday rate for a Sunday trip. .. Horrible.