Customer Reviews for Hans Valero
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hans Valero
The hold amount was entered three(3) times so I had 3 separate holds of 99 dollars not to mention the final amount due which was 104 plus the gas which was 40. I am not arguing the legitimate charges. I have no problem with ONE hold, truck rental fee and the gas to refill. The guy said the uhaul website was down when I was trying to check out the truck which was 4/12 at aournd 925 am. He assured me the hold would not be entered 3 times. Needless to say it was entered 3 Times!!! I have 200 dollars that I cannot use now. Customer care didn't really seem to care and basically just told me "Nothing we can do, sorry". When I asked to speak to a Supervisor, the girl told me in a condescending manner "Well, no one is here, sorry". Then she asked me in another condescending manner "Anything else I can help you with?" How dare she ask me that question when she couldn't shed ANY light on my First and Only Question which was 'why are there 3 holds and how can I get those 2 false holds unlocked so I can use that 200 which was falsely held. Terrible experience and I will not be recommending this location or U-Haul every again. We(moving customers) are already frazzled at having to move and having to spend real money to move aside from the U-Haul expense. When U-Haul holds more money than promised multiple times and does not immediately fix the issue, than this is a corporation that does not deserve my or my network of friends, co-workers, and or family's business. Oh, and the customer service girl said that the holds wont be unlocked for 3-5 business days. So now my account might go negative because of the 200 dollar hold. And I am willing to bet that if I get overdraft fees and ask U-Haul to pay these fees due to Their error, U-Haul with have the usual Corporate Respond: "Sorry, nothing we can do. That is Our Policy". An already hectic and chaotic move gets worse because this corporation does not care about fixing their mistakes immediately. Think twice about using U-Haul. The man at the physical U-Haul location was nice enough and I know it wasn't his fault, but I still feel cheated.
The location was very convienient to my home and storage however, the level of customer service was very poor. The Manager was rude and obnoxious and felt no sympathy for the truck breaking down on me. When I initally called to let him know the truck would not start he stated "how yea that happens" I was stranded several miles from my home and still had items to unload, mind you in the rain. I am a consumer and do understand that things happen I just felt like he did not understand nor was he trying to understand my frustation. Unfortunately I will not be renting from this location ever again although the convienence from my home/storage.
Great overall experience!
I rented this van online and chose a van over a truck because the location was closer to my house. Then I got a text in the morning that the location where they had the van was 20 mins from my house.
Owner was rude. Van was covered in bird poo- couldn't even see out the windows. Interior was filthy. Very unhappy.
customer service was excellent
Making sure that everything the customer requested be in the truck ready to go like i have experience in other location. I ask for dollies to help in the move and when i open my truck there were done. The employee blame me for the mistake immediately rather then tried to help and solve the problem. I have had great experience with uhaul in the past this the exception. I will never go there again
The service rep who assisted us was very courteous, helpful and quick. This will be the location we will use in the future.
I'm not sure how you can improve. But I must say the guys at Hans Valero were great. My GPS wasn't working and I was having a hard time finding the location. I called them and they patiently guided me every step of the way.
Great, easy check in and out
Great service and vehicle..!!