Customer Reviews for Hans Valero
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hans Valero
I rented this van online and chose a van over a truck because the location was closer to my house. Then I got a text in the morning that the location where they had the van was 20 mins from my house.
Owner was rude. Van was covered in bird poo- couldn't even see out the windows. Interior was filthy. Very unhappy.
customer service was excellent
Making sure that everything the customer requested be in the truck ready to go like i have experience in other location. I ask for dollies to help in the move and when i open my truck there were done. The employee blame me for the mistake immediately rather then tried to help and solve the problem. I have had great experience with uhaul in the past this the exception. I will never go there again
The service rep who assisted us was very courteous, helpful and quick. This will be the location we will use in the future.
I'm not sure how you can improve. But I must say the guys at Hans Valero were great. My GPS wasn't working and I was having a hard time finding the location. I called them and they patiently guided me every step of the way.
Great, easy check in and out
Great service and vehicle..!!
I was given a truck in HORRIBLE mechanical condition and with 1/4 tank of gas. This is my 38th move. 37 with UHaul. I have never experienced anything like this with UHaul. To add insult to injury, I was charged for 2 lousy extra miles, even though I went directly from the pick-up location to my new home and then to the drop-off location. YOU miscalculated mileage. I returned the junk truck with 1/4 tank more gas than I picked it up with and you charge me for TWO miles? Never again.
Clean/check the equipment before/after rental. My rental van had trash and a bed frame in the back. I also waited approximately 20 minutes to return the rental.
The staff is very easy to work with.
I had a newer truck that was easy to use.