Customer Reviews for Hans Valero
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hans Valero
Very nice experience with Al for dropoff and the morning crew member for pickup. And the entire location is cleaner than I've ever seen it. Restroom was spotless. Thank you, Don
Excellent service by the manager, Al! Great attention to detail and customer service. I will definitely contunue to use this location for my U-haul needs. Thank you, Don Highley
It took to much time to rent a truck, almost an hour, people was buying things in the gas station, and the operator leaved me waiting several time.
I have rented from the place twice because it is the closest to my home. When I go to pick up or return the vehicle, I am told I have to wait while they ring others up as if my time is not important. This last time, I had to wait until he rang up about 8 people (when I was obviously there first) before he attended to me. I believe best practice is to attend to customers in the order in which they came in. Others can wait like they have made me wait. I had to fuss before they attended to me because the man was getting ready to attend to 2 additional customers that walked in after the 7 or 8 that I stood by and watch while I had to wait. Definitely not good customer service or experience.
Customer Service was Excellent! Thank you!
I Had a great experience with these guys!
Nothing, I was very happy and repeat renter and will be back again. I have other choices and I chose to rent here. Thanks
My order online said I should expect 44.85 plus tax to be due at the store for 3 days and 10hrs use. The store clerk said I had to pay for to full 4th day since I wasn't turning back in by 8am when which is the time I picked up on Friday. I returned the trailer at about 3pm on Monday. I was pretty disappointed in this miscommunication but didn't have time to dispute this on the morning of pickup.
It's a gas station, but the service was quick and the check-in process went smoothly.
Rental process and return were efficient.
A lot going on at the location. Manager was on it and greeted me outside and quickly had me in and out which I loved. Service was great but a hard to return the truck due to space and traffic
Great customer service and communication.
The cargo van we received was in bad condition. Not the first time we rented a cargo van from uhaul and we have had better experience. Not sure if the tires were bad and needed change or what but the van was riding BUMPY. The CHECK TIRE sign was on as well. The person we dealt with while returning the van was rude and unprofessional. Asked us to empty out the padding into next door business dumpster. Will not be going back to this location. Very poor service over all.
First truck had loose steering that would make it wander in curves sometimes. Had to take it back and it delayed my move. Rep questioned my ability to drive a truck. They gave me another one which was larger at same price but it then cost me more in gas and it's radio volume was broken in which it was really loud or off.
Was told truck would hold 1 bedroom studio apt worth of furniture. Not so , we had two small couches and a bed and two small end tables couldnt fit the rest.
Service was great. Truck was quite dirty.
There should be signage informing customers that the Uhaul is inside of the gas station. That part is confusing.
The location alone is fine and helpful but the overall uhaul customer service department at 1-800-uhaul is ridiculous and a poor example of customer satisfaction, from this point on I will not deal with uhaul for any future move and I will try Penske or just simply hire movers.