Customer Reviews for Hans Valero
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hans Valero
reduce price for mileage.
The service was pretty good, fast and easy. Good Job.
Definitely I will go back there.
Customer service was horrible, nobody came out and checked the vehicle for damages or did a walk through. There was no overnight drop off box.
This place is a Valero. The person assisting me was rude and had me go to the truck and remove the dolly and furniture pads myself. Apparently it was a requirement that I do his job for him. Another thing that irked me is that I was charged for going over 34 miles...which is ridiculous because Dallas Fort Worth is huge, so if you're moving from one side of the metroplex to the other you're bound to go over.
I can't think of anything in particular. Everyone was friendly and helpful.
Garrett was exceptional. Very personable and respectful as well as all of the staff there. Kudos to you all, keep up the good work!!!
I had to drive 10 miles to pickup the truck when there are multiple locations much closer. I specifically asked to pickup at the Stemmons Freeway, but didn't get that location.
The staff/owner was great. He met me in the parking lot to expedite check in and explained everything thoroughly.
good location for easy in and out
Check engine light came on, 2 seconds later truck died in traffic. Cant believe they would rent a truck like that. So dangerous and embarrassing.
Great staff but limited resources and equipment not safe
The convenience of the location for a Sunday pick up was a plus. Only one tail light and turn signal worked on the trailer but it was the only trailer available so we had to take it. Otherwise there were no other issues with rental.
Difficult situation was handled admirably as U-Haul Corp Customer Service promised and then failed to deliver on a promise of credit for previous breakdown. Both gentlemen at this location were patient with us as we unsuccessfully worked with CS in Arizona. Corp U-Haul would receive an F for complete failure but you are never asked to rate their service.
Michael was very friendly and helpful in assisting me with the rental process.
Have a little more gas in the truck.
I big sign out front would be helpful to let customers know where the locations is at. We were a little confused on where we were suppose to and then got stuck in a long narrow driveway next door at the storage place with no way to turn around. The personnel was very nice and called to confirm our drop off.
Everybody was nice and helpful.
Nothing...Great Customer Service...Great Equipment
The man who helped me both times was very friendly and professional. At times he was quite busy and he handled it well - multitasking when needed, never flustered. Impressed.
Always a positive experience here. Thanks.
the trucks being parked around the gas station is a little hard to get to...drive around if you're in a car.