Customer Reviews for Hans Valero
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hans Valero
The worst U-HAUL rental experience, driving the truck felt like the wheels was going to come off, shake at normal speed, on return I have to remove the pads from the truck and bring back in the gas station never have to do that in the past with UHAUL. Will never use that location for my future rental.
Fix your equipment. Tailgate plastic was loose and slipped on it. Luckily I did not hurt myself or you would have a lawsuit on your hands.
Let people know that you pick up the trucks at the gas station and nit the uhaul building.
Forgot to use my AARP card for discount !!! The folks that worked the site were superb and friendly and clean - as was the pickup location. I WOULD like that Helper phone# or web site to schedule a 2 man team to load the truck again in December 26th :) A good experience and satisfied.
We thought we were supposed to drop off at a different location but the gentleman came out and knew me by name. Heb said he owned both and we could drop off there also.
they only had 1 worker, for a gas station , uhaul, and store, plus I had to help the guy make his printer work he didn't know how
Very accommodating individual, i will be back when i need another rental.
Very friendly and efficient.
Agent was helpful and equipment was good.
reduce price for mileage.
The service was pretty good, fast and easy. Good Job.
Definitely I will go back there.
Customer service was horrible, nobody came out and checked the vehicle for damages or did a walk through. There was no overnight drop off box.
This place is a Valero. The person assisting me was rude and had me go to the truck and remove the dolly and furniture pads myself. Apparently it was a requirement that I do his job for him. Another thing that irked me is that I was charged for going over 34 miles...which is ridiculous because Dallas Fort Worth is huge, so if you're moving from one side of the metroplex to the other you're bound to go over.
I can't think of anything in particular. Everyone was friendly and helpful.
Garrett was exceptional. Very personable and respectful as well as all of the staff there. Kudos to you all, keep up the good work!!!
I had to drive 10 miles to pickup the truck when there are multiple locations much closer. I specifically asked to pickup at the Stemmons Freeway, but didn't get that location.
The staff/owner was great. He met me in the parking lot to expedite check in and explained everything thoroughly.
good location for easy in and out