Customer Reviews for Jacobs Citgo & Towing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Jacobs Citgo & Towing
My comments are not about the location but about the whole process of online reservations. I had requested a truck at a different location. When the confirmation was sent to me on Sunday, I had been booked for a much larger truck, which I could NOT use--26foot!, I had to wait till Monday morning to contact someone by phone to see is there was a smaller vehicle. I had tried to contact the original location Sunday, but all I got was a fax signal! When I contacted the location, I was told that I would have to use the 800 number to try and find another vehicle. After sometime, they were able to find a smaller vehicle for me at the Martin Location. Time was crucial since, I was driving four hours to move my mother and needed the vehicle Monday afternoon. I tried to phone the Martin location, but I was never able to get them by phone--I think you have have an incorrect phone number-- I had wanted to confirm this by phone before driving another hour to Martin. I did not want to get there and find there was no truck!!! I had to drive the hour to Martin hoping that it was there. Fortunately, when I got there, I was able to get a truck. The truck was really new and so it worked out very well in the long run, BUT the whole reservation process was not a good one. I did like the young man who helped me Monday morning to try and find a suitable truck. The text messages with data were also helpful. Once I got to Martin, I did like working with the man.
He was not even there..we waited nearly an hour ..I had friends on the stand by to help us load furniture hey were patient enough to wait...however.this made us all late for other Saturday afternoon plans....we waited and waited on this gentleman ..he didn't even answer I would not recommend this location at all....
Was not sure where to park the truck for after-hours drop off.
Glad they are there, or we would have had to travel even further.