Customer Reviews for LWM
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of LWM
The young man at the counter was more interested in talking to his friends than helping me. He said he would have someone check the truck later. I told him all of the pads were there and if he did not check for himself and some were missing I would not pay for them. He begrudging walked to the truck with me and wanted me to help him carry the pads inside to count them. I started counting them and he pitched in. It was a hot day but dude do your job and at least pretend you are happy to see a customer.
drop off was done at 4:55, closing time and received no assistance to unhook trailer as crew was gone for the day and had to ask for a receipt and verification that I dropped the trailer off
The gentleman was very nice and courteous. Great customer service!
If you can pick your rental up at a location that is purely u-haul not combined with another business that way you won't be competing for service
The man in charge was rude.
They made sure that we the best truck on the lot.
Will not be renting a car trailer from you agian. I haul as a company need to look at their rates. I paid over 500 dollars for a car hauler for one day.
Location was fine. The wording for the Emergency Parking Brake RELEASE in the 14' truck was hard to find under the steering wheel on the left. The text is the same color gray as the dash. It would be good to add a label since it took me many looks to find it.
I was hooked up and on my way in 15 minutes. U Haul's reservation system worked perfectly for me. I drove from my home in Indiana to Oklahoma to rent a trailer to bring my grand son's posessions home from college in Oklahoma.
Only thing was radio didn't work