Customer Reviews for LWM
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of LWM
It would have helped if there was a service offered to bring the truck to the renter so they could take the rentee back to the rental place avoiding having to leave private vehicle at the uhaul rental. When a single person is having to do this all on their own, it can be exasperating. Other than that, everyone was very helpful.
The young man at the counter was more interested in talking to his friends than helping me. He said he would have someone check the truck later. I told him all of the pads were there and if he did not check for himself and some were missing I would not pay for them. He begrudging walked to the truck with me and wanted me to help him carry the pads inside to count them. I started counting them and he pitched in. It was a hot day but dude do your job and at least pretend you are happy to see a customer.
drop off was done at 4:55, closing time and received no assistance to unhook trailer as crew was gone for the day and had to ask for a receipt and verification that I dropped the trailer off
The gentleman was very nice and courteous. Great customer service!
If you can pick your rental up at a location that is purely u-haul not combined with another business that way you won't be competing for service
The man in charge was rude.
They made sure that we the best truck on the lot.