Customer Reviews for LWM
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of LWM
The guy at the counter was without a doubt one of the best things about this. I went from a horrible day to a great day in the span of 10 minutes.
Maintain your equipment! This location had nothing to do with the old worn out trailer was about to fall apart. U-haul endangered my self and my family by running their equipment until the wheels literally fall off.
Great location to work with, personalized service, fast and efficient. No hassle check out and check in. I would highly recommend this facility
Be sure to have correct drop off location
Nothing. I have been here before and these are very good, friendly folks.
The customer service I received from initial phone call to make reservation to when I received the keys was friendly, courteous, and all of my questions were thoroughly answered. I suggest
~sweep/vacuum out the cab (since returning the uhaul with cargo space clean/swept out is required)
~air out the cab interior to minimize cigarette smoke, since some customers are sensitive to or offended by cigarette smoke
~complete a thorough walk around to ensure ALL exterior mirrors are secure and will remain in place (safety) when vehicle is moving
~ensure windshields are clean, without bugs (safety)
I dropped off after hours and had no service interaction. It would have been nice had they called and confirmed that the trailer was checked in.
Easy to return.
Was a nice 20+ hour ride to get there.
Worst experience ever. Started. Off not having my rental ready and had to wait 4 hrs to get my truck and dolly. Then. They truck is beat all to Hell and then back door won't even open. Then found out after dark that they headlights barely work. After. Making my drop reservation before leaving I go to drop it off only to find out that the store is closed after being assured that it would be open. The staff in norman is rude and won't take responsibility for their incompetence. Never rent from this location.