Customer Reviews for LWM
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of LWM
Have returned trailers here 3 times; always rude, insolent, arrogant. They're really in the tire and truck accessory business, and act like they don't have time for the U-Haul business. This location is convenient for me, but I still will probably never go there again. I've heard other people say the same things about this location.
This place is a ripoff. I rented a 14 foot truck for 2 days. Hauled 2 loads (one each day). Each load was 1 mile round trip. I paid 123+ for the rental which I was fine with. What I wasn't fine with is them trying to steal another $26.95 the following day. I called them and asked what that was for. They first said it sounds like fuel. Which it couldn't be that as I drove 2.2 miles the entire time I had the truck and put $2.50 in gas to fill it past full before I dropped it off. He said I'll check on that and call you right back. I said ok. Well 2 hours past and no call came. So I called back and the phone just rang and rang. I waited a little while longer and called back. Guess what? No answer again. So I drove to the business. Well they were there. So I told them who I was and why I was there. The guy looked it up and at first couldn't figure it out but then he said oh here it is. He said "you used the dolly in the truck and the pads( whatever those are) in the truck. I said I did no such thing. I told him I rented a dolly from inside the business when I rented the truck and I didn't even end up using that one. He said the "green strips" had been removed from them. I told him there is no way. If I had used them I would of paid for them as it is only $26.95 but I didn't use them and it's the principal of it. When I get my money stolen I have a huge problem with it. I could continue to go on but I won't. The bottom line. EVERYONE WHO HAS EVER RENTED FROM THIS COMPANY CHECK YOUR STATEMENTS. ANYONE NEEDING TO RENT A UHAUL? DONT USE THIS COMPANY. THEY MAY TRY TO RIP YOU OFF TOO. BEWARE!! SHAME ON YOU. IF ANYONE FROM THIS COMPANY WANTS TO DISCUSS THIS FURTHER FEEL FREE TO CALL ME. YOU KNOW WHO I AM. I WAS JUST IN TODAY. I called the corporate office and hope this matter gets resolved soon. Will not EVER use this place again.
It would have helped if there was a service offered to bring the truck to the renter so they could take the rentee back to the rental place avoiding having to leave private vehicle at the uhaul rental. When a single person is having to do this all on their own, it can be exasperating. Other than that, everyone was very helpful.
The young man at the counter was more interested in talking to his friends than helping me. He said he would have someone check the truck later. I told him all of the pads were there and if he did not check for himself and some were missing I would not pay for them. He begrudging walked to the truck with me and wanted me to help him carry the pads inside to count them. I started counting them and he pitched in. It was a hot day but dude do your job and at least pretend you are happy to see a customer.
drop off was done at 4:55, closing time and received no assistance to unhook trailer as crew was gone for the day and had to ask for a receipt and verification that I dropped the trailer off
The gentleman was very nice and courteous. Great customer service!
If you can pick your rental up at a location that is purely u-haul not combined with another business that way you won't be competing for service
The man in charge was rude.