Customer Reviews for LWM
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of LWM
The guy at the front desk did me a solid and rented me a truck that I accidently ordered at the other location. This is my second time to use LWM and will use them the next time I move too! They are great
I returned this trailer to the uhaul place at 700 east Lindsey st in Norman. They accepted the trailer & gave me the final paperwork. I went home. The uhaul guys on Lindsey st called me 2.5 hours late to tell me to come back, hook up to the trailer, & take it to the uhaul place on 24th street. I went to the Lindsey uhaul, hooked up the trailer by myself ( there was a guy outside who watched me), & I took it to the uhaul on 24yh street which is closed on Sunday. Why did the guys on Lindsey street uhaul even accept the trailer? They were very smart mouthed when they called me to go get the trailer & did not help me hook the trailer up. You need decent help at that place
Location had great location easy access really appreciated the after hours drop off.
We had to use after hours drop off.
The truck I reserved was at another location. So I wound up with a small truck with no ramp. Thanks that makes the washer and dryer so much fun. What is the point of online orders if you do not get them right? I think you should change your name to U Suck.
The guy at the counter was without a doubt one of the best things about this. I went from a horrible day to a great day in the span of 10 minutes.
Maintain your equipment! This location had nothing to do with the old worn out trailer was about to fall apart. U-haul endangered my self and my family by running their equipment until the wheels literally fall off.
Great location to work with, personalized service, fast and efficient. No hassle check out and check in. I would highly recommend this facility
Be sure to have correct drop off location
Nothing. I have been here before and these are very good, friendly folks.
The customer service I received from initial phone call to make reservation to when I received the keys was friendly, courteous, and all of my questions were thoroughly answered. I suggest
~sweep/vacuum out the cab (since returning the uhaul with cargo space clean/swept out is required)
~air out the cab interior to minimize cigarette smoke, since some customers are sensitive to or offended by cigarette smoke
~complete a thorough walk around to ensure ALL exterior mirrors are secure and will remain in place (safety) when vehicle is moving
~ensure windshields are clean, without bugs (safety)