Customer Reviews for MacArthur 121 Tire & Service Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of MacArthur 121 Tire & Service Inc
Had to wait an hour beyond my scheduled pick up because last person did not bring van back as he should have.
The customer service was awesome!! Keep it up!
Very easy and quick process, helped me last minute with no previous reservation.
Had to drive 20 mins to pick up a truck when size truck I reserved ahead of time was not there. Assigned drop off location had no u haul location. Had to drive 20 mins to differant location. Promised $50.00 guarantee was not documented in your system when first promised. Very frustrating. Very poor service. Very disappointed.
Fast and friendly service. Truck was clean and was actually a dream to drive, surprisingly enough. I really appreciate the whole transaction--thanks guys!
leak around attic. minor, but got some files and mattress wet.
I was to originally pick up my equipment at Hamms Automotive off Fox in Lewisville. I was not told my reservations had been changed. I went there first and was told I was in the wrong place. After showing the attendant my paperwork he called and found out that my reservation was changed. He was very rude, simply wrote down the number to the new location (without saying the name of it or location), and said "you need to call them". When I asked if I could get some assistance as to what happened or where the other location was another man says "they changed it so you have to go other place". I told him that I was simply asking for some explanation or, at least, some decent level customer service that would tell me the name of the place and some direction as to where I was going. He replied "well you must not be from around here." I replied I'm from here, but never heard of this place and since you have just given me a number I would hope you could provide some direction. We both were angry. He raised his voiced and threatened to call the police if I didn't leave. All because they have horrible customer service.
Everyone at the MacArthur 121 Tire & Service was wonderful. They turned a terrible situation around and provided excellent customer service!
Nothing at all. Service was fast & staff was very helpful and welcoming.
I had a good experience. Thanks.
I have rented U-Haul equipment dozens of time through the years. Without a doubt this is the best location I have ever rented from. Staff was tremendous!
cruise control would be nice
No other comments, excellent service!
Overall great experience, I will call them next time I need to rent a truck. Very nice staff, and accommodated me for a last minute rental. They really saved my bacon! If you're lucky you will get to pet their bulldog. Also, was 30% less than their competitors.
Christi who checked me out was very quick, efficient and friendly.
They got me a refund on the pads
most efficient rental ever - the staff was excellent!
The person that I worked with at this location was fantastic. Knowleable, friendly, fast, helpful, honest... Because of him, this is the only place I will rent a trailer or truck from in the future.
Made the call on the spot and was able to pickup the truck and about 15 min later. Very good experience.
The staff was more than amazing and I would come recommend anyone to come to this location over any other!
How did this location have my email address in the system? I have never rented from this location before? Agent could not explain, can you please?
Great service, trust worth, professional, knowledgeable.
I will use them again!!