Customer Reviews for Marshall Gulf
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Marshall Gulf
Reservations aren't actually reservations - you didn't have a trailer for me at the location I reserved for; the second location you sent me to had your trailers parked in a muddy vacant lot and were not accessible; the third location had the trailer, but was in ANOTHER CITY from where I reserved it. To improve customer service, you could actually have a trailer available at the reserved pick-up location.
Owner was gracious, flexible, and thorough. Small operation, but very efficiently run.
Marshall Gulf is at 815 State Hwy 35 N., Port LaVaca ,Texas.
Marshall Gulf U-Haul, is at 915A State Hwy 35N.
915A is the Parking Lot for 915 State Hwy 35N.
"China Inn Restaurant".Posted telephone numbers for owner are not the same as for " Marshall Gulf".
Office is an 8x12' Garden shed....
Owner, when located, couldn't come down because of recent surgery...Same excuse given to another on customer reviews July 21st or so.
This reflects badly on U-Haul. No number posted for Marshall Gulf, by the way. Very shoddy.
Ps. After two days loading; Driving ; Unloading...
Then the difficulty of dropping off the trailer; This 67-year old talked ugly to a few people who didn't
deserve it...For which I have some apologizing to do.
That frosts my nanny worst of all.
Find a better franchizee would be my advise. U-Haul is a business- Not a hobby.
Captain R.M. Dudley
you get free advice on political matters as well. no problems.
The Lady who took care of us when we picked up u haul gave Excellent customer service Thank You .
Not have them wait two hours for the truck to show up
Clean, but not inviting. Personnel worked out of a storage shed and was more interested in discussing politics than taking care of her customer.
I think everything is good