Customer Reviews for Nationwide General Rental
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Nationwide General Rental
They went out of there way to get me a truck
The owner was awesome and went above and beyond. Though U-Haul corporate stinks, General Rental and his staff restored my faith in excellent customer service,the service customers pay for and should expect.
Safety concerns. According to drop off site, the way the chain was wrapped could have resulted in the chain breaking during our trip. Also the electrical connection was dragging and being frayed. A passerby alerted me to the problem which I fixed with electrical tape.
The personnel was very helpful and very kind. The location is dirty and cluttered.
The owner was great at his job. His employees were dedicated to service and it was a rental experience I will not soon forget.
Hats off to the service of a small town buisness.
For starters, I booked this u haul 2.5 months in advance and not only did they change my pick up time, my location but they also changed me from a 26 foot truck to a 20 foot truck without telling me. The personnel at the stores were very nice and helpful but the people on the phone were extremely rude and unhelpful and didn't do anything to try and help resolve the situation. Instead they pretty much said oh well and to deal with it. This is unacceptable especially when you have a 1200 mile one way trip to where you are moving.