Customer Reviews for Nationwide General Rental
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Nationwide General Rental
I have repeatly rented UHaul trailers 2-3 times a year for my business.
I don't understand your reservation process. All my information is taken including address, vehicle info, and credit card.
When I get to the rental center it is always done all over again and takes a long time. It is frustrating to be ready to go, and the process has taken up to 45 minutes !
I would like to be able to walk in and present my ID and credit card and hook up and go. I do not think it is my local rental, I feel it is your process.
This is a repair shop, so not the cleanest place, but very friendly and helpful.
They went out of there way to get me a truck
The owner was awesome and went above and beyond. Though U-Haul corporate stinks, General Rental and his staff restored my faith in excellent customer service,the service customers pay for and should expect.
Safety concerns. According to drop off site, the way the chain was wrapped could have resulted in the chain breaking during our trip. Also the electrical connection was dragging and being frayed. A passerby alerted me to the problem which I fixed with electrical tape.
The personnel was very helpful and very kind. The location is dirty and cluttered.