Customer Reviews for Nationwide General Rental
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Nationwide General Rental
The owner was great at his job. His employees were dedicated to service and it was a rental experience I will not soon forget.
Hats off to the service of a small town buisness.
For starters, I booked this u haul 2.5 months in advance and not only did they change my pick up time, my location but they also changed me from a 26 foot truck to a 20 foot truck without telling me. The personnel at the stores were very nice and helpful but the people on the phone were extremely rude and unhelpful and didn't do anything to try and help resolve the situation. Instead they pretty much said oh well and to deal with it. This is unacceptable especially when you have a 1200 mile one way trip to where you are moving.
I made reservation on line for truck 2 miles from my house and thought that was where I would get it but night before move was notified truck was at location in Elkins Wv 30 miles from my home had to make arangements for ride there.should have ben told that from start.!!!!
They worked hard to locate me a truck very helpfull.