Customer Reviews for Quality Muffler & Brake LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Quality Muffler & Brake LLC
Have returned 3 items to this location over 2 years and all have been very good experiences, and one time they went out of their way to accomodate an issue I had; which they probably didn't need to do. Thank you!
the gentleman was helpful and friendly and took care of the trailer and all the paper work without problem. the place itself wasn't so inviting but we were just dropping off and they did the job!
Provide location with another computer to handle U-Haul customers.
Apparently the last renter spilled a soft drink or something in the cab. Cup holders were a mess. Steering wheel was sticky and gross. Other than that, a good experience.
Parking is really tight at this location. Also, reservation accuracy was an issue. I reserved a 17' and received a 14' - making it necessary to take two trips instead of the one. I reserved two utility dollys, but they didn't have any. So they let me use two appliance dollys they had on hand, but they charged me the appliance dolly price. What's the point of a reservation if what I reserved isn't available? The gentlemen were very kind and polite to work with.
This facility was in poor condition. The lot needs to be resurfaced, the place was junky and filthy, and the agent was extremely RUDE! I will not return to U Haul
Such an aggressive and unfriendly group of people. This is why people don't trust mechanics. Guys like this don't care about you or your time. I was forced into a bigger truck than what I reserved and then they made me pay extra for it. No customer service skills whatsoever.
This was the fourth place I went. I had a reservation and where I was suppose to pick it up didn't have the trailer. Very disappointed customer.
Work on there customer service how they treat and talk to people.
the van smelt bad - smoker
Customer Service was very poor. Attendant was rude and late for work. Trailer lights didn't work on the car transport.
having places to park and possibly cleaning up the trucks a little would make it better
This location was crowded making it difficult to find a place to park. Truck had to be jumped to start it.
Battery had to be replaced at another location before we could leave town. Contract was extended due to the problems with the battery so issues were resolved satisfactorily.
The personal were friendly and very helpful.
Everything was good. At some point on the road I called to ask about the "Tow/Haul" light because I was anticipating inclement conditions and the person at the location was very helpful.
We got the Uhaul and after we loaded up the tire needed air. On the way back home, the tire blew out on the highway while being towed by a SUV filled with 7 young girls. We called Roadside Assistance for help. The call was placed at 12:00 noon and we didn't get fixed til 4:00.. Terrible, terrible experience. And when we told the Uhaul location, he could care less!
It's a working muffler/brake shop, so if you can look past the typical shop grime, the staff are helpful, knowledgeable and efficient. I was in and out on the drop-off in minutes.
Just dropped off and got out quick and easy!
had a reservation at another location for a 4pm pick-up the location was closed then had a rude u-haul representative on the phone then i had to be inconvenienced to 20 miles out of my way to this location in draper,ut
Scheduled to have to truck for 9 am ... they said they'd have it ready by noon- 4 hours late. I went in at 8:30 am and the truck was there- not sure why they said it wouldn't be ready until noon. Also, this isn't a Quality Muffler issue, but a Uhaul issue- I requested the truck in South Jordan, they set me up for Draper.
The parking lot was small and very crowded. Hard to maneuver and find a parking spot for a large uhaul truck.
The cab of the truck reeked of smoke and was dirty and grimy
Charge the correct rate. The pick up truck should have been 19.99/day. I was charged 29.99. I need to get this corrected.
Did not have piano dolly; even though I registered weeks in advance.
I would recommend that they dont accuse people of doing damage to a car without actual evidence. They didn't do a walk around on the vehicle before rental and didn't check. They berated me and told me that I must have done it, but when I went in and talked to them about it they changed their tune. 'It must have been the last guy' and 'because I was so nice and honest about it they weren't going to pursue anything' However the only reason that they weren't going to pursue anything was because #1 we didn't do it and #2 they weren't doing their job with checking in and out their vehicles. I wouldn't go back to this Uhaul even if i had 100 free rentals because of the way I was treated like a liar. Plus the truck smelled like smoke, we dont smoke...
I had a terrific experience. I rented the Uhaul on line and things could not have gone smoother. I will rent another Uhaul from them again with no hesitation at all.
Friendly and courteous are what I would say about this place. It is a small muffler/garage shop and consequently is not spotlessly clean. They are small, so sometimes it is a bit busy and one has to be patient. But, they are efficient and the equipment comes in good shape. And they always have a smile.
they are amazing in customer handling and I always goes this place to rent a truck or rent dolly whatever I need from Uhaul.