Customer Reviews for Quality Muffler & Brake LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Quality Muffler & Brake LLC
It was very difficult to get in to the location with the big truck.
We appreciated that our paperwork was already all printed out before we came; this sped up the process.
We delivered our truck after driving 800 miles in the snow late a night and left the key and contract in the mail box. But the office called the next morning and complained we left 3 bottle caps and a couple of grapes in the cab, and that we didn't fold our blankets. The we were asked to return and fold the blankets. Pretty petty complaints if you ask me. The interior of the cab and the truck were left clean other than the above mentioned items.
I never used the blankets in the bag nor the dolly and I got charged for it.
Nothing the gentleman was very efficient and polite.
The owner was very short with me when I went into asking about renting a trailer he said I've got 5 things ahead of you right now I can't do anything for 30 minutes come back in 30 minutes. I needed to trade a really bad so I decided to come back and get it because the location is convenient for me otherwise I would've come back
The 20' truck was too small for my needs. The next size up was a 26' truck and it was too big. I wish you had a size in between, about 23 '.
More parking space around site.
I would choose a place where the access was easier, and there was room to park the equipment
It was great! Nice F150 pickup.
Dirty truck. Dirty shop. Employees were nice.
The lot is narrow and hard to get in and out of, but the employees are awesome at helping you maneuver it.
The customer service was awesome!
Tom and his staff are great to work with. We had a connectivity issue with the trailer wiring, and they went the extra mike to get us on the road. Thanks!
I had a great experience renting from this location. The owner Tom was friendly and fast. I will rent from them again.
We returned the trailer within three hours of pick up.
They helped us unhitch and drop the trailer. We asked if we needed to sign anything and were told no "you're good to go". The next day we received a notice that we still had not returned the trailer. I called to say we had but was told we had not. I called later and finally convinced them that they had the trailer. All they had to do was ask the other employees to clear up the confusion.
Not much, it was great! Thank you
Dropped off Monday evening location was closed.
Have returned 3 items to this location over 2 years and all have been very good experiences, and one time they went out of their way to accomodate an issue I had; which they probably didn't need to do. Thank you!
the gentleman was helpful and friendly and took care of the trailer and all the paper work without problem. the place itself wasn't so inviting but we were just dropping off and they did the job!
Provide location with another computer to handle U-Haul customers.
Apparently the last renter spilled a soft drink or something in the cab. Cup holders were a mess. Steering wheel was sticky and gross. Other than that, a good experience.
Parking is really tight at this location. Also, reservation accuracy was an issue. I reserved a 17' and received a 14' - making it necessary to take two trips instead of the one. I reserved two utility dollys, but they didn't have any. So they let me use two appliance dollys they had on hand, but they charged me the appliance dolly price. What's the point of a reservation if what I reserved isn't available? The gentlemen were very kind and polite to work with.
This facility was in poor condition. The lot needs to be resurfaced, the place was junky and filthy, and the agent was extremely RUDE! I will not return to U Haul
Such an aggressive and unfriendly group of people. This is why people don't trust mechanics. Guys like this don't care about you or your time. I was forced into a bigger truck than what I reserved and then they made me pay extra for it. No customer service skills whatsoever.
This was the fourth place I went. I had a reservation and where I was suppose to pick it up didn't have the trailer. Very disappointed customer.
Work on there customer service how they treat and talk to people.
the van smelt bad - smoker