Sems Store (U-Haul Neighborhood Dealer)

Sems Store (U-Haul Neighborhood Dealer)

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717 E Sinton St
Sinton, TX 78387

(361) 364-1686

Driving directions


Standard Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm


  • 24 hour dropoff

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Customer Reviews for Sems Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sems Store

Overall rating: 3 out of 5 stars

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gwen h. on 9/7/2015
Rating: 3 out of 5 stars

I find it interesting that UHAUL asks for reviews for their vendors of pick up and drop off locations; but no review for UHAUL company itself. So I'm writing my review here. but this is for my experience with UHAUL not pick up or drop off location. Uhaul promises a $50 refund if they can't get close to the location you requested. Well, I reserved a month in advance. Uhaul calls me the day before a HUGE whole-home move to inform me that I would heve to drive 45 miles South to pick up my 26 ft truck. The problems: A. I am alone. how in the world am I to get there. B. My move is 600 miles North. That's extra 90 miles of gas money that I don't have. So i called Uhaul. The promise: "OH WE'LL GIVE YOU AN EXTRA DAY FOR YOUR TROUBLE!" Really Uhaul?? Seriously?? I said no thank you. I want my $50 reimbursement as promised. They refused. 15 thumbs down UHAUL. You have no idea what trouble you put me through. Customer reps were rude and unwilling to help. I was promised a call back by a supervisor...that didn;t happen either. shocker. Turning them in to BBB for poor business practices and not living up to their promises. HOWEVER, problem doesn't end there. When I arrive to my destination, They made me take the UHAUL back to a location 20 miles from me. I found out later there is a UHAUL drop off 3 miles from my new home!!!! Unbelievable. Once again, that costs me more time and money in gas and finding someone to pick me up. This 100% Unacceptable business practice.