Customer Reviews for Sems Store
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sems Store
All was good, very helpful.
Assure return time is discussed. I picked up trailer at 10:06 am, and, being a long time customer of Uhaul, I assumed I had 24 hours to return. I arrived at 10:00 am only to discover they had entered a return time of 08:05 am and was attempting to charge me an extra day. They were nice enough to remove this charge after some discussion, but this whole incident could have been avoided if it was clarified at time of pick up, or possibly an automatic email with a reminder sent before occurring additional charges.
great service in the receiving end
It took 45 minutes for the clerk to re-enter my information which I had given by phone when I made the reservation. The clerk at this convenience store was constantly interrupted by store customers. I'll never use this location again nor will I ever use a convenience store location again. They are not only incompetent but too busy to handle the u-haul rental business.