Customer Reviews for Shop on Germanton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Shop on Germanton
experiance ok, considering had to travle an extra 20 to 25 miles ftrom where original location in kernnersville I reserved the truck
I will never use uhaul again my reservation was for 930 am. I was renting truck to move a hot tub. I had friends waiting on me. When I got there they said uhaul had moved my reservation to 445 pm. What the heck didn't even bother asking me first. They would have held me to my time commitment I had to go to another location and pick up a bigger truck. Oh the response was; they will give you the same price. I didn't need a bigger truck. Never mind my inconvenience and the fact I had people waiting on me. Horrible service don't bother with uhaul. The attendant said uhaul does that all the time. Not acceptable. Done with them. Oh did I mention done with uhaul.
Since I had also rented an auto transport, I was told I would be given extra mileage because I had to go several miles out of my way to pick it up. However this location CHARGED ME FOR THOSE EXTRA MILES........I'M NOT HAPPY ABOUT THAT and feel ripped off. Wish they would reimburse the extra charges.
The auto transporter i rented had a broken bolt and hitch ball retainer that caused it to come off the ball hitch when loaded causing damage to my van.
The lady representative was awesome!
The young lady greeted me as I pulled in and treated us like a friend
This location was wonderful...however I was originally supposed to pick up the truck at:
THE BUILDING VILLAGE
4180 N PATTERSON AVE
WINSTON-SALEM, NC 27105
I was dropped off there by a taxi, only to find a note on the door to call Chastity, who told me that she did not come to work that day because her overtime had not been approved. I had to walk over a half mile dragging a huge suitcase to the Shop on Germanton to pick up a truck. Extremely unsafe and disappointing.