Customer Reviews for Superior Sounds By Sergio
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Superior Sounds By Sergio
When I arrived 15mins early to this location the man I was supposed to meet wasn't there it some woman who didn't introduce her self & I had to wait outside on the sidewalk in the cold. The front of this place is what looks to be his home. When he finally arrived he took me through his backyard & into some makeshift office. It was such a mess I didn't want to sit down. I stood there while he put my information into his tv that he made into a computer monitor & when he was finally done & ready to print he had no ink! He gave me some lame excuse about how he allowed his daughter to use it all so he gave me the keys to the truck & told me to wait outside in it while he went to a cvs store to get ink cartridges. So I took the key & waited outside in the truck for another 35mins for him to finally return. It was the most unprofessional & terrible experience I've ever had at any uhaul & would not suggest this location to anyone!!!!
When the associate at the location called me to confirm that I would be picking up the vehicle from him, he never said that he was calling from a different location than the one I chose when I made my reservation initially. I drove over an hour to the location that I reserved the truck from only to find out that they weren't the ones who called me to confirm about the reservation. I had to drive another 25 mins to the location that called me and had the truck. When I arrived to that location, no one was there. I called back the person who contacted me earlier from this location and he said that he left because he thought I wasn't coming. I waited an hour, placed 4 phone calls...the first 2 I was told that someone would be there shortly, my 3rd call went unanswered, the 4th was from a different number and then I got an answer. It took an hour for him to finally send someone to show up and let me get the truck I reserved.
Poor communication from start to finish.