Customer Reviews for Superior Sounds By Sergio
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Superior Sounds By Sergio
When the associate at the location called me to confirm that I would be picking up the vehicle from him, he never said that he was calling from a different location than the one I chose when I made my reservation initially. I drove over an hour to the location that I reserved the truck from only to find out that they weren't the ones who called me to confirm about the reservation. I had to drive another 25 mins to the location that called me and had the truck. When I arrived to that location, no one was there. I called back the person who contacted me earlier from this location and he said that he left because he thought I wasn't coming. I waited an hour, placed 4 phone calls...the first 2 I was told that someone would be there shortly, my 3rd call went unanswered, the 4th was from a different number and then I got an answer. It took an hour for him to finally send someone to show up and let me get the truck I reserved.
Poor communication from start to finish.
Very hard to find location. Even with address it is very hard to tell where you actually go to get the truck.
I would recommend everyone to go directly to sergio. Do not call anyone else. I had a bad experience with 9734784582.
Went Harrison, NJ Thursday nite to set up, no one there. Told me to be back at 8:00 AM, went back, told me 10:00 AM. Got on phone with U-Haul, sent me to Broadway in Newark, no such location after driving for an hour. Called u-haul, sent me to Delancy Street. The gentleman Mr. Morgado could not have been any nicer, the absolute best service, I have already recommended his location.
Nothing everything is good
I couldn't reach anybody by phone, and at first I was unsure of what to do when dropping off the vehicle.