Customer Reviews for The Ups Store #3340
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of The Ups Store #3340
Truck had less fuel in it than what was on the contract. I didn't notice it until after I left the lot. Location agreed to accept less fuel when I came back but told me this would be the only time this could happen. Get it right and it should never happen again. Didn't call for a lecture.
Really appreciate the help I received; was very frazzled about a move that complications caused to be last minute. The employees at the site were amazingly helpful and what I thought was going to be too big of a moving van would up being the perfect size.
All your locations should be trained by this location. They understand customer service.
I would recommend that the site have the same info as the national site. The person at the site was very difficult to talk with.
More care could be made when vehicle was checked in. I dropped it off after using for 11 hours (8:30 pm return to site). Unfortunately when staff checked the vehicle in they entered current time (9:57 am the next day) so due to their inaccurate input I was charged for a second day being "over 24 hours" by 39 minutes). I had to call three times before I could correct the error made and remove almost $54 of overcharge.
great service - in & out for pickup and delivery of the van in about 20 minutes