Customer Reviews for U-Haul Moving & Storage of Augusta West
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Augusta West
Your facility uses a particular lock.I needed a 10 by 20,but was given 2 10 by 10`s and although they included one lock,they forced me to get another lock for the second compartment. NOT FAIR.
Everything was just excellent
we left without being given 12 furniture pads which were on our order form. I called after dropping off the truck to get the rental fee returned and was told to call the store where the truck was picked up. I called that store and they said they would have to call the person who rented us the truck to confirm we didn't get them then we would be called back. I am yet to be called back. I don't want to be charged for items not received.
Construction outfront a busy street makes it very difficult bring in 26 foot trucks. Corporate UHaul should know this and warn customers to consider alternate drop offs. Gentleman at desk was great stopping traffic to back onto road, repositioning the truck.
Great job and well professional staff.
Very difficult to find due to construction out front. AND MAJOR mess ups on charges to my credit card. The contract clearly states "no charges until truck is returned.". And yet over $450 in charges showed up on my card on-line account on December 1st. Then I am told on Monday that only a manager can correct it on Wednesday. VERY UNACCEPTABLE.
The parking was horrendous! Hurry up and get the parking lot fixed. Other than that, the staff was very nice and helpful. The building was nice and clean.
Stop charging miles and expect the customer to fill up the tank.
Stop charging all those renter fees.
$19.99 is false advertisement. I was disappointed.
The employees were kind and attentive. They had my reservation ready and waiting when I arrived and they were very pleasant.
I was very pleased with the facility. I feel it is secure and the staff polite and eager to please.
Sharon GM is always friendly nice. Its always good when you remember your returning customers.
Manager extremely helpful and pleasant.
Excellent facility and Sandra was very helpful.
The manager Sandra is very rude at this facility. Other staff was great. Made a compliant to her supervisor and was never contacted back. Please review who you have in management.
Excellent customer service
Ms Sandra always had a smile and was willing to help out in any way possible. Keep up the good job!
in the beginning the staff was none carring a change i guess a year our so ago was significant.
The payment schedule change was typical of. abig company takeover. The experience became more about the money than the customer.
The facility and staff were great.
First class customer service and professional staffs ever encountered in this industry of moving and storage. Second to none!!