Customer Reviews for U-Haul Moving & Storage of Augusta West
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Augusta West
Have more ball mount drops in different sizes available.
The customer service was friendly upon rental and returning.I was provided with confirmation of rental and received reminders of the upcoming rental date. I would recommend this location.
Inside felt kind of cluttered with all the boxes on the sales floor.
I was told I would have a truck with hydrolic lift it didn't. I asked about it uhaul staff gave me a dolley and then charged me for it. I was told I would have access to the gate until midnight and access was denied when I return with the truck to get the remaining of my things. Uhaul then charged me for the milage that was used for the inconvience trip. I had problems when I moved in and out of my storage unit. I will not be returning.
Everyone was so friendly and accommodating!
Everyone was so friendly and accommodating!
Stop dollar padding services.
truck transmission was having issues which made me spend excessive amount of gas.
Good customer service, staff was friendly and helpful
Need more parking outside the gate and stairs on the parking lot side.
Excellent service. Thank you.
my experience with moving out was better than moving in but I still would not recommend this facilty
I asked for 24 hour access and it showed up on my receipt as if I was paying for it but when I got to the gate with all of my things to put in storage I was denied access. I called the customer service line and was repeatedly hung up on when I finally spoke to a young man, which was very helpful although nothing was resolved, he could not get in touch with any of the store managers to let me in. I set there for an hour waiting to get this taken care of. Needless to say I had to park the Uhaul with my things still on it and come back the next day to unload it. This was a huge inconvenience for me and the people I had helping me. I was and I am still highly pissed about it. No recommendations here.
The manager, Ricardo was very helpful and friendly and provided excellent customer service!!! We were very pleased with this facility and his excellent customer service
This is the worst uhaul place I have ever been to. We brought the van back full, but they still wanted to charge us 10 bucks to fill it. The lady was very rude and slow acting like she didn't want to help anyone and was bothered by it. She also tried to tell us we dented a fender on another vehicle of theirs when we pulled out. DO NOT USE THIS LOCATION!
Workers need to be formally trained on using computer. I was in the office for 1 hr because the lady could not get my reservation right. Would never use this location again. I've rented uhaul several times in the past & never had this problem before
Have the bell for the back audible within the buildings.
The representatives I came in contact with both picking up and dropping off, were courteous and professional as well as helpful. I will not hesitate to rent from this location again.
None. This transaction was smooth and went off without a hitch.
If only I could get this quality of service everywhere else I go! Excellent staff, excellent service, excellent quality and care. If I could give wage increases they would have it.
Great staff. Really appreciated their assistance and friendly manner.
Will definitely use THIS facility again and will recommend to everyone!
This wasn't my original drop off location, I called my ordinal drop of location and was told I could return my truck early because the manager wasn't there. So the call
center found another location; the one on wrightsboro. We get there and the lights are on and the door is locked. I ring the doorbell for 15 minutes and nobody answers.
I call the call center back and the tell me the location is open, WELL OBVIOUSLY NOT OR I WOULD BE INSIDE. After 15
Mins a guys strolls in (with no urgency bc a customer is waiting) from the back where the storage units are. He doesn't address me or apologize for my wait. Awful customer service!!!
Excellent service and staff. I was very pleased and felt comfortable working with the people at this location. I would recommend this location to anyone in need of storage or equipment for moving!
Amazing service and staff. I would recommend this location to anyone in need of storage or a moving truck!
With your character limit I realize you don`t really want to hear what I have to say.
I think the call center customer service is awful. If you tell me I have a reservation, I expect it to be reserved. I was point blank lied to. Over booking, not being able to do fulfill promises. I just was not satisfied at all with the service. I was promised a 26 foot moving truck but had to settle for a van. The miles cost me over 80 dollars and I had rent it for two days. The move cost me over two hundred dollars and a lot of trips. This was not a good experience. Now, the place were I rented the van they were trying help me out, but the central office turned off all the phones. They did all they could after the call center screwed me over.
Call me if you want my thoughts over the phone.
Reservation department is horrible. Local store was great. Had a 26 foot truck reserved for my huge move and ended up with a 17 foot truck and had to make multiple trips. Horrible experience.
the staff was great...very friendly,but I was disappointed that there was not access by way of the access card after office hours.
Sandra Pigler was very helpful and answered asll my concerns.
C U again soon.
Ricardo was very helpful. He helped my wife and I go through several options and helped us decide on a climate controlled storage unit. Thanks!
This location has a great staff. They are extremely customer friendly.
Your facility uses a particular lock.I needed a 10 by 20,but was given 2 10 by 10`s and although they included one lock,they forced me to get another lock for the second compartment. NOT FAIR.
Everything was just excellent
I was very pleased with the facility. I feel it is secure and the staff polite and eager to please.
Sharon GM is always friendly nice. Its always good when you remember your returning customers.
Manager extremely helpful and pleasant.
Excellent facility and Sandra was very helpful.
The manager Sandra is very rude at this facility. Other staff was great. Made a compliant to her supervisor and was never contacted back. Please review who you have in management.
Excellent customer service
Ms Sandra always had a smile and was willing to help out in any way possible. Keep up the good job!
in the beginning the staff was none carring a change i guess a year our so ago was significant.
The payment schedule change was typical of. abig company takeover. The experience became more about the money than the customer.
The facility and staff were great.
First class customer service and professional staffs ever encountered in this industry of moving and storage. Second to none!!