Customer Reviews for U-Haul Moving & Storage of Augusta West
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Augusta West
Ms. Taylor and staff provided excellent customer service immediately upon entering the store. Was very helpful in helping us to select a unit that`s perfect for our use.
Cab smelled like cigarette smoke extremely bad. It was a bad six hour trip due to that.
Your employees were extremely helpful. I greatly appreciate the service that they provided.
Very professional attendant. Good customer service!
Cheryl the mgr very professional , and a lot of help
I've nothing else but appreciation for the level service I received. The staff was very helpful! My experience there was fantabulous!
Check fuel level with the customer before customers leave so there are no issues.
The manager and employees were outstanding. Great experience
The lady who assisted me on 9/7/2025 was a true blessing to me. I wish I knew her name she was so warm and caring concerning my issues. Do show her how much you appreciate her. She went above and beyond. My daugther became overheated and she provided water for her. I will patronize this location again. Wish there were more people like her.
Very friendly and helpful. excellent communications.
I was very pleased with the service given me in setting up the unit rental.
Everything was fine until the very end. I asked the sales associate the day before if I could pay with a separate card to avoid fees on the holding card. I was told I could. When i returned the truck, and went to pay, I was not given an option to pay with a different card. What an absolute inconvenience and the store manager was of no help. This resulted in charges placed on the holding card where there wasn't any money. I've never had problems with uhaul at any other location. But, I certainly will not be back.
Not rush it. Explain things for accurately.
The parking lot was extremely small making it hard to maneuver the truck.
Recardo. And Cheryl very nice very professional I really like the service I receve
Everything was satisfactory.
The manager (Cheryl) a real true example of professionalism.
Customer service representative was very helpful and pleasant.
The truck smelled like smoke, and I had to pay for more gas than I used. The tank was on 7/8 when we picked it up, the customer service rep said it was because it was parked on a hill, but that I had to bring it back with a full tank, when clearly it was not a full tank when we picked it up.
The manager at this location was rude and disrespectful. She is not the type employee I would want as a manager.
The staff very friendly and helpful
Set clear expectations and explain options to customers in reference to what final charges could possibly be.
the lady (cheryl taylor) gave me the best customer service ive had with uhaul. The people on gordan hwy put me through a lot and they put us through a lot of grief. I almost choose another company. cheryl had the best customer service ive seen period. instead of saying what i couldnt do, she told me what i could do. She explained the prices clearly and made the sell with her personality. highly recommend her.
Attendant was very informative and helpful. Went the extra mile to make sure everything was in working order , clean, and ready to go in a timely manner.
Equipment was very Clean and the staff EXTREMELY professional. Thank you!
What you can do is improve your online booking. On Friday evening I booked a 10' truck online for another location and then went there and they didn't have one - and said they never have 10' trucks and don't know why the system ever sent us there. I had to drive over to the location we did rent from and find out what they still had available. Lucky for me we could make a cargo van work. We were on a very tight timeline and this was really frustrating
Keep up the good service, and tenacity.
I was treated with great courtesy and received prompt service.
Great facility staffed with great people.
The young lady was very helpful.
My experience was very good.
Staff was very friendly and helpful.
Everyone was so friendly and accommodating!
Everyone was so friendly and accommodating!
Good customer service, staff was friendly and helpful
Need more parking outside the gate and stairs on the parking lot side.
my experience with moving out was better than moving in but I still would not recommend this facilty
The manager, Ricardo was very helpful and friendly and provided excellent customer service!!! We were very pleased with this facility and his excellent customer service
If only I could get this quality of service everywhere else I go! Excellent staff, excellent service, excellent quality and care. If I could give wage increases they would have it.
Great staff. Really appreciated their assistance and friendly manner.
Will definitely use THIS facility again and will recommend to everyone!
Amazing service and staff. I would recommend this location to anyone in need of storage or a moving truck!
With your character limit I realize you don`t really want to hear what I have to say.
the staff was great...very friendly,but I was disappointed that there was not access by way of the access card after office hours.
Sandra Pigler was very helpful and answered asll my concerns.
C U again soon.
Ricardo was very helpful. He helped my wife and I go through several options and helped us decide on a climate controlled storage unit. Thanks!
This location has a great staff. They are extremely customer friendly.
Your facility uses a particular lock.I needed a 10 by 20,but was given 2 10 by 10`s and although they included one lock,they forced me to get another lock for the second compartment. NOT FAIR.
Everything was just excellent
I was very pleased with the facility. I feel it is secure and the staff polite and eager to please.
Sharon GM is always friendly nice. Its always good when you remember your returning customers.
Manager extremely helpful and pleasant.
Excellent facility and Sandra was very helpful.
The manager Sandra is very rude at this facility. Other staff was great. Made a compliant to her supervisor and was never contacted back. Please review who you have in management.
Excellent customer service
Ms Sandra always had a smile and was willing to help out in any way possible. Keep up the good job!
in the beginning the staff was none carring a change i guess a year our so ago was significant.
The payment schedule change was typical of. abig company takeover. The experience became more about the money than the customer.
The facility and staff were great.
First class customer service and professional staffs ever encountered in this industry of moving and storage. Second to none!!