Customer Reviews for U-Haul Store of Juniata Park/Feltonville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Store of Juniata Park/Feltonville
The van that I rented for moving did not start back after I reached the destination to move my packages. I had to call Roadside Assistance which took about 2 hours to arrive at 9 pm and only then was able to move from a very busy loading area blocking others where I had parked the van for my move. I expect a credit on my credit card for the inconvenience caused to me in time and expenses.
I had no complaints against the people who were at the location who were courteous, it is more with the poorly maintained vehicles.
The representative That attended me MalikWas very helpful And honest about everythingHe also showed great skills at what he does a great quality working with people
The Mirrors on the truck I used were not adjustable, and I was concerned about hitting either a vehicle or pedestrian! Please fix this!
You have the wrong email address!!!!!!
The trailer was without an electrical hookup. We were made to travel to the closet uhaul without lights on the trailer to get the hookup. Poor communication between the two stores. Incorrect type of trailer and size initially reserved for us. Very poor and frustrating experience.
Everything was great, service and truck!
The customer service rep for both pick up and drop off were proffesional and very nice
Make sure the staff know how to conduct tricky transactions. It took forever to check out because the guy helping us didn't know how to split the transaction into two parts to pay with two different cards.
Very friendly,courteous and professional.
comments are positive , don't change keep up the good work .. Jmc.
All was great and employees were very helpful, fast and curtious.
The truck had some minor dents and dings on it and it was shaking when I was driving on the expressway. Also, the mirrors could have been better.
Always a pleasure to bring my business to this particular location.
Did a great job! Friendly, professional and efficient
keep up the good service..
Another counter/sales person
I reserved a truck two weeeks in advance at Juniata location only to be send an email say my truck was reservced in King of Prussia, because the 24' truck was not available. u-haul should have made arrangements for the truck to be in Juniata, not for me to go pick it up in King of Prussia. U-haul charges by the mile...are you serious. It was a horrible experience, and I will never use U-haul again!!!!!
Malik was very helpful with my rental. He went above and beyond his duties to ensure I had everything I needed for my out of state move. Thank you so much.
Honestly the gentleman who I rented the vehicle from named Malik was a great sales associate, he was professional and showed great personality dealing with people, the guys whom were there when I returned the vehicle were not as friendly nor polite.
Trucks very clean and well kept staff was ok on a scale of one to ten 8 they can do alil better on customer service smile and stop trying to get over on prices and rates of uhual
My entire experience was very good. The employees were pleasant and efficient, the location was convenient, I would highly recommend this establishment.
When making a reservation online, please make the customer aware about the returning time of the vehicle. I was told when to return the truck when I picked it up and I never gave a return time. They picked for me.
Better explanation of the milage charges. The representative asked how many miles i was planning to drive. I just used a ball park number. 0f 30 however i went 32 miles and was charged an unexpected 10 more dollars.Their was no clear explanation or recommendation on how to determine your possible milage use.
Truck was clean and ran great. The sales associate was helpful. Only 4 stars because I had to wait about 15 minutes to be helped.
On the busiest day of moving in a college town, business should have more than two people working the mass of folks who rented a vehicle for the day. Took me twenty minutes to be seen & then another ten to get out. We lost about 40 minutes of our time before we even started. Apart from that, attendants were friendly, helpful & tried to run the office as smoothly as they were able.
The service is always excellent at this location.
Everything was pretty good
I recommend to go to that place
There was a small problem at the transaction that was fixed quickly.i have nothing but good things to say about this U Haul experience.Thanks
Make sure the prices are accurate ... The prices are misguided
Awesome staff, very friendly and attentive.
It would be able to return the truck anywhere in the city since the location is far away.
Improve education of miles and daily rates clearly .
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A little larger office space.
Malik was excellent in his reception...easy and hassle free drop off
Staff needs to be more customer friendly, ie welcoming customers with smiles and being more polite. Not a very professional atmosphere
Nothing , because they have the best service . And very nice workers
do not change , your service is good ,, keep up the good work.. Sincerely ... Jmc,,
Clean your trucks before you hand it over to your customer. There were feces on the floor of the driver's seat. Maintain the truck. The engine blew with a puff of smoke and I lost power steering control along the New Jersey Turnpike. Really dangerous! Customer service needs to be more responsive and communicative. Its been a week since I submitted my receipts for out-of-pocket expenses and there has not been any communication.
Great job Im a regular customer and you service is always profesional . Thank you .. Jmc.
The location is understaffed leading to slow service. All service reps are not knowledgeable about using the computer system. Vehicles are clean and well maintained.
Just keep up the good work , and it is great to rent from you guys , thanks for being there for my rentals needs ,, Jmc..
Horrible horrible horrible
This location needs more help. Check in and out went ok, but the vehicle I rented was filthy, and I was wrongly charged extra for fuel. As a current Uhaul employee myself, I would stay away from this location.
I was slightly disappointed after we picked up the truck. The was some dirt in the back and cigarette butts in the ash tray. I am a non-smoker and that just bothers me. Other than that, the truck ran well. We had no problems.
keep ip the good work , I had a goo d experience, thanks
You guys need to change your advertising. I was expecting to pay &19.95 but instead I was charged $75. Plus when my nephew returned the van they took out another 23 cents. This was my first time using you all and it will be my last. I felt I was taken advantage of. I could have rented a car for much less than $75. I am to inform all those I know who thinks to rent from you all what a disappointment they will in for. Never again for me.
Check out guy was rude to everyone.
To explain rates and charges to customers
The staff at uhaul are ignorant and do not care about you or your valuables. The staff is untrained in UBox and they will continue with the false advertisement and fraud. I`m filing a lawsuit.
I loved the employee who delivered the u-box. He was very helpful, and extremely friendly. The lock device was missing, and he took his own time to go to a local hardware store and install it himself.
Fantastic service.The guy that dropped off the Ubox was friendly and helpful
Great new service. Really convinient and fast.