Customer Reviews for U-Haul Store of Juniata Park/Feltonville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Store of Juniata Park/Feltonville
The space felt a bit crowded, both inside and out. But the staff were very helpful.
nasty attitudes not professional
When I first made my reservation (9660612) I was given a location of 20th St in Philly and quoted a price of $297.00 and offered a military discount. In the time between when I made the reservation and the time that I actually picked up the truck, the location changed three times, I was told the price was now $497.00, I had been given a new reservation # (96612357) and they said they knew nothing of a military discount. I have made a complaint (Ref ID# 962683) but have received no action on this. I can tell you I will NEVER use UHaul again and I will be sure that all my friends and relatives are told not to use UHaul either.
If they are not going to have the equipment that you reserved then they should notify you ahead of time. I reserved a 17" truck but had to take a van instead, which significantly delayed my moving process.
Reward your regular customers with some kind of discounts fo there loyaty.. In using U-haul ..
Make sure the truck isn't in a position to break down
Parking lot was slightly cluttered. The truck could have used a quick clean up but wasnt horribly bad. The customer service was great!
Accidentally locked phone in truck and called them right away. It took them 36 hours to respond and I had to purchase a new phone by then.
Everything went well and the movers were excellent. My things were moved quickly in a thoughtful manner.
Fast Service and Great customer service
Trailer was all busted up on the inside. Rails were broken, rubber from rails was falling out, and the D-rings (the ONLY place you can get a ratchet strap to hold to) was broken. I couldn't strap anything together properly. As a result all of my items tossed around and had at least minor damage. The trailer's interior as well as exterior should function as to U-Haul's website's expectations.
The van was not inspected upon checking out the rental van. Had I not purchased the insurance, the employee checking us out would have charged for damage that was already done to the vehicle. This suggests that the employees are not consistent in checking the vehicles upon their return.
The equipment was not available when I arrived to the location that I needed. My original location of the order was changed as well as the date of my order was changed. I had to go pick up the vehicle tow dolly at another location the following day. I was completely dissatisfied. The representative seemed to be bothered my meeting my needs. A tow dolly was then returned when I finally was able to get the vehicle, however, I was told I couldn't get that tow dolly that I would need to come back at 6:30pm the following day. I needed to leave for out of town well before then. This was the beginning of my horrible experience with Uhaul. I inquired about the guarantee and was told I wasn't allowed to get it because I picked up something. Even though it wasn't my complete order. I would never return to this location if I don't have to.
Better directional signs of where to drop the truck off at. Intake personell was very helpful though.
Truck was awful, needed emergency maintenance.
Kept skipping and dragging. Other than that everything was good.
Dont change keep up the good work . Thanks..
Larger variety of retail items. It was a limited selection.
If you use a debit card the hold should be taken off immediately.
I rated above average because the sales associates were very nice and polite with me. THANK YOU, MARY DEAS.
Malik was very helpful and courteous when I visited this Uhaul location. I didn't have an opportunity to interact with anyone else but if they are anything like Malik there really isn't much room for improvement at this location.
Your service was excellent. Thank you.
can customers who are regular rentals have unlimeted millages as a reward for being repeat customer for over 2 times a week ?
Yes it was nice driving the van . I haven't no problem..i well rent ones. More if i need. It...thank you u-haul
UBOX falling apart, door coming off hinges. UBOX went to wrong location first so was late. No notice that UBOX was delayed or had arrived. Had to call for status. Moving help was excellent and initial loading went well. No receipt given or emailed for UBOX self pickup.
Have the equipment where and when I made reservations
Box still not arrived. Shipped on wrong truck and went to wrong state
The van that I rented for moving did not start back after I reached the destination to move my packages. I had to call Roadside Assistance which took about 2 hours to arrive at 9 pm and only then was able to move from a very busy loading area blocking others where I had parked the van for my move. I expect a credit on my credit card for the inconvenience caused to me in time and expenses.
I had no complaints against the people who were at the location who were courteous, it is more with the poorly maintained vehicles.
The representative That attended me MalikWas very helpful And honest about everythingHe also showed great skills at what he does a great quality working with people
The Mirrors on the truck I used were not adjustable, and I was concerned about hitting either a vehicle or pedestrian! Please fix this!
You have the wrong email address!!!!!!
The trailer was without an electrical hookup. We were made to travel to the closet uhaul without lights on the trailer to get the hookup. Poor communication between the two stores. Incorrect type of trailer and size initially reserved for us. Very poor and frustrating experience.
Everything was great, service and truck!
The customer service rep for both pick up and drop off were proffesional and very nice
Make sure the staff know how to conduct tricky transactions. It took forever to check out because the guy helping us didn't know how to split the transaction into two parts to pay with two different cards.
Very friendly,courteous and professional.
comments are positive , don't change keep up the good work .. Jmc.
All was great and employees were very helpful, fast and curtious.
The truck had some minor dents and dings on it and it was shaking when I was driving on the expressway. Also, the mirrors could have been better.
Always a pleasure to bring my business to this particular location.
Did a great job! Friendly, professional and efficient
keep up the good service..
Another counter/sales person
I reserved a truck two weeeks in advance at Juniata location only to be send an email say my truck was reservced in King of Prussia, because the 24' truck was not available. u-haul should have made arrangements for the truck to be in Juniata, not for me to go pick it up in King of Prussia. U-haul charges by the mile...are you serious. It was a horrible experience, and I will never use U-haul again!!!!!
Malik was very helpful with my rental. He went above and beyond his duties to ensure I had everything I needed for my out of state move. Thank you so much.
Honestly the gentleman who I rented the vehicle from named Malik was a great sales associate, he was professional and showed great personality dealing with people, the guys whom were there when I returned the vehicle were not as friendly nor polite.
Trucks very clean and well kept staff was ok on a scale of one to ten 8 they can do alil better on customer service smile and stop trying to get over on prices and rates of uhual
My entire experience was very good. The employees were pleasant and efficient, the location was convenient, I would highly recommend this establishment.
When making a reservation online, please make the customer aware about the returning time of the vehicle. I was told when to return the truck when I picked it up and I never gave a return time. They picked for me.
Better explanation of the milage charges. The representative asked how many miles i was planning to drive. I just used a ball park number. 0f 30 however i went 32 miles and was charged an unexpected 10 more dollars.Their was no clear explanation or recommendation on how to determine your possible milage use.
Truck was clean and ran great. The sales associate was helpful. Only 4 stars because I had to wait about 15 minutes to be helped.
On the busiest day of moving in a college town, business should have more than two people working the mass of folks who rented a vehicle for the day. Took me twenty minutes to be seen & then another ten to get out. We lost about 40 minutes of our time before we even started. Apart from that, attendants were friendly, helpful & tried to run the office as smoothly as they were able.
The service is always excellent at this location.
Everything was pretty good
I recommend to go to that place
There was a small problem at the transaction that was fixed quickly.i have nothing but good things to say about this U Haul experience.Thanks
Make sure the prices are accurate ... The prices are misguided
Awesome staff, very friendly and attentive.
It would be able to return the truck anywhere in the city since the location is far away.
Improve education of miles and daily rates clearly .
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A little larger office space.
Malik was excellent in his reception...easy and hassle free drop off
Staff needs to be more customer friendly, ie welcoming customers with smiles and being more polite. Not a very professional atmosphere
Nothing , because they have the best service . And very nice workers
do not change , your service is good ,, keep up the good work.. Sincerely ... Jmc,,
The staff at uhaul are ignorant and do not care about you or your valuables. The staff is untrained in UBox and they will continue with the false advertisement and fraud. I`m filing a lawsuit.
I loved the employee who delivered the u-box. He was very helpful, and extremely friendly. The lock device was missing, and he took his own time to go to a local hardware store and install it himself.
Fantastic service.The guy that dropped off the Ubox was friendly and helpful
Great new service. Really convinient and fast.