Customer Reviews for U-Haul at Sam Houston Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Sam Houston Dr
Prompt and friendly service.
Mr. George is a Great GM...his location is a top notch
superior company store...
The vehicle served my purpose well but I drove only 10 miles and had to put 2 gallons gasoline to replace fuel used.
Representative was courteous and knowledgable. I was upgraded, without asking, to the next larger size enclosed truck at no additional cost(the next size up is more per day) because the one I had reserved was not there. I'd go back
The staff at this location were excellent, kind and helpful. I wish them the best.
Short staffed and the wait was too long
Get better internet provider.
The entire move was perfect. The person at the store was very helpful and knowledgeable. We used Above the Rest movers that were recommended. They were excellent. Thank you so much for making our move a wonderful experience.
No improvement needed, I had an excellent experience with this location.
Waited for quite a long time to receive my receipt, when finally I stated I didn't need it and just left. In addition, upon dropping the Uhaul off, we had to leave and get gas in the Uhaul as we were told it was 1/16th less than when we picked it up. Upon filling it, it was then 1/16th above what we picked it up with, but nothing was done to compensate this discrepancy. Also upon return, we were told that we had to fold the blankets that we rented or be charged a fee. The blankets were folded, although they were dirty and not folded as they were originally, therefore I found this request to be a waste of time and ridiculous!
Vehicle needed wheel alignment, pulling to the left.
I was told that to get comp for the problem I had to get it from where we picked up the truck or he could give us a gift card I don't need or want a gift card from U Haul. He did give me the info to get in contact with Mr. Mitchell.
The employee helped us so much in determining our needs.
Small area and cluttered. People where nice. Need more space.
It was excellent customer service and fast.
I paid for a dolley and furniture pads and did not receive them. Also assumed a ramp would be included, but was not.
Nothing, very courteous and professional. Very satisfied.
This was a very smooth process, very customer freindly.
Had to wait over an hour do to only one person working. have at least one more person on hand
There was only one person working. He was good at his job, but maybe hire more people. At least have more than one person when first opening.
Had to call 800 number twice to ensure that I was turning in trailer properly....given misinformation first time. Only semi-professional and not very accommodating on first call. Overall marginal experience returning trailer; was glad to get it back into your custody so that this poorly handled rental would be over!
Telling all the details about price taxes insurance charges might be considered. Three people not traveling that can be called at the point of pick up if a check is being written and two if using a credit card..really? Does your company experience a lot of theft by a 58 year old woman and a 24 year old girl.
I would seriously warn anyone planning to us your company, the untold costs and difficulty of pick up...also many of the order on the phone personnel poor very poor. Does that answer the question.
The gentleman at the drop off location in Victoria, TX was very friendly. The drop off procedure was less than 5 minutes. Very painless.
Overall, we were extremely happy using U-Haul!!!
A little more customer courtesy from managing personnel. Rick(manager) just needs a little more people skills orientation and practice. He should become a fine manager and an asset to the Uhaul corporation.
The building was cramped for space
Have a more accurate pricing method, for planned rentals.
truck had a front end alignment problem
I originally wanted to rent the tow trailer from this location. When I called I was told 1 was available I get there some time later & im told they had nothing. The girl who I was at desk was NOT very helpful & was made to feel like she didn't really want to help me. I asked if she could get me info from another Uhaul store she said she couldn't I just ended finding info on my cell phone. They gentleman that I spoke to on the phone twice was friendly & if I were to rent from this location I would ask for him to help me
Make sure the gas tanks are at a full level. It is a pain to have to try and fill the tank back up to the level it was at and then get it back to the drop off. I should'nt have to give your company gas to make sure I'm not overcharged.
Jackie was very nice and friendly. I infomed her I would
next next for another rental
Robert Allen Quinonez
I especially appreciated the early opening time.
This location, while often quite busy, has always had good people and the equipment that I need.
The gentleman on duty when my wife and I went to return the truck completely ignored us for probably ten minutes even though we were standing right in front of his desk. He continued to talk to someone seated in front of him (his friend apparently) engaging in small talk..."let me tell you another good old story..." It was ridiculous. Finally, I said "I'm sorry, I have to return this truck." This obviously angered him. He just said "Give me the keys, you're done." Very rude. No paperwork. No inspecting the truck. This was the dayBEFORE the truck was due back. The next day I went back there, because I got a phone call that said "your truck is LATE are you going to bring it back". I went in and two young ladies were there to help me. They were very helpful, and the type of employees that built U-HAUL success. The gentleman the day before let us stand there while they chatted, never acknowledged our presence, never said "can I help you", never said "I'll be with you in a minute" etc. He just completely ignored us, and showed no sign that he ever intended to help us. That kind of behavior will kill a business, ruin your reputation, and destroy a franchise. I have always had good luck with U-HAUL, but that day was a complete loser, because of that particular gentleman. The young lady on the following day was very apologetic, and finally found some paperwork from the day before. She said..."He never entered the "return" into the computer."
Everything went perfect at this location, the employee that did the inspection on my truck found a blown fuse and replaced it within minutes. Great locations ***** stars
We had the best person helping us!! He was very efficient, knew his business and made our visit so stress free! Great experience!!
The staff was excellent, very helpful, professional and courteous, especially Ric. Because of this experience,I have already recommended that my friends use this service.
Ric at Sam Houston UHaul is a gem. The computer system gave him grief at every turn, but he got the equipment I needed, on time and in a friendly, professional way. I will always be indebted to him!
The people were great to work with. However, something needs to be done with your computer system.