Customer Reviews for U-Haul at Sam Houston Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Sam Houston Dr
clerk was courteous, and informative.
We were put in an unsafe vehicle, I'm the fact that a repair was substandard. We had not gone 65-75 miles stopped for gas and all the coolant drained out of the engine. At 4:00pm we called Roadside assistance and it took 2 hours for someone to get there. They checked the issue and found that the heater had gone out and whoever repaired it used incorrect parts and riveted it to
Work. They had used a plastic connector when one would splice a waterhose together and by pass the heater all together. The mechanic replaced the plastic piece with a brass clamp,filled
With coolant and said it was ok to start the 365 mile trip. 5 miles down the road and the hose blows and all Coolant is lost had to exit on side of interstate going into Houston,Texas and call roadside assistance again and have the mechanic come back out. He did not have the needed parts on his truck,so had to go in search for them. He finally located an auto parts store bought the parts and came
Back to repair the truck. At 9:30pm we were finally able to get back on the road for our 6-7 hour drive in a 26' truck pulling an auto transport behind.
I stayed in contact with customer service and finally was sent to castrophic Roadside assistance emergency and spoke with Tim, the manager and he read all the notes from my calls and explained how the original repair was jimmy rigged and he was appalled that truck
Would have been put back into service. He told us we needed to complain and should be compensated.
I expect a full at the very least and reimbursement for fuel, as the truck used more than the average gas mileage with the incorrect repair. Fuel cost were $175. I have used uhaul previously with no use but this is unacceptable. My son and family were put in an u safe vehicle, sat on the side of the road with a 4 year old for 5-5:30 hours and by the time they were able to get back on the road, they would have been at their destination. Then to have to drive at night hauling the auto transport. They did stop and get a hotel room and sleep for a few hours then got back in the road to
Make it home.
I have found it isn't always the best to go with the best price and a national name. Trust
Me our experience will
Be posted on all social
I'm curious to see how Uhaul will respond and how long it will take. They are quick to take your money I wonder how quick they will be to return it. Sure I will be dealing with this for months trying to get my money back.
Once we set up with one of your phone reps & they quoted us a price it should of been honored instead i was charged more. I did bring it up & questioned price at time of pick up & the lady at location seemed confused but i was in such a hurry that i just paid & went on my way. Not happy dissatisfied...
I would definitely rent from them again. Friendly service and all about making sure their customers are in Good hands.
Every thing was excellent.
It is always a pleasure to deal with this U-Haul location. It makes moving less stressful. I highly recommend them to all my friends and family.
I told the young lady that the mileage was different on the vehicle. She said she would take care of it. When I returned the van that same afternoon the mileage was not corrected and I was overcharged. She told me to call back on Monday. I tried. They can't even answer their phones. Very poor customer service.
Customer service returning was not friendly at all.. Phone system was messed up and local number transferred me to Cincinnati when I called local number...
I reserved a furniture dolly and when I went to pick up truck they did not have available and no one called me.
They gave us a truck that the key did not fit the back of truck and when we went to turn in truck they were closing so told my husband just to put the dollies we had in the front of truck then wanted to charge us to clean it. I was not told I would be charged $100 if the truck wasn't cleaned !!!
This was an awful experience. UHaul had called me in advance and asked me to consider switching from a truck to a van. When I found out that I had a small load to move, I told them I wanted the van. When I got to the office, the van wasn't available - I was on the spot and took the truck under pressure. At my first stop on the journey (Phoenix) I tried to terminate the truck contract and was told that I couldn't, even though this was not stated anywhere in the contract I had signed. (I have never rented a vehice where you couldn't return it early.) Phoenix did allow me to swap the truck for a van, but not at the discount I was quoted in Victoria. As a result of all this, I have spent HOURS on the phone with several UHaul departments and found the "contract" information and my options contradictory or completely missing, and not customer friendly at all. I don't understand why anyone would do return business with you.
This location accepted the truck as should. What made us unhappy with the return process was the fact that we were told that we could return the truck to ANY location. The first location turned us away because "we dont have a truck scheduled for return". So we had to drive the truck to the other location. Also, what I find as 'shoddy' is the fact that U-Haul is quick to charge for bringing the truck back with less than agreed fuel, but will NOT make up the difference when we leave more fuel in the truck than when we first picked it up. This is a shameful practice for your company!!! Other than that, I will continue to use your trucks in the future...but with teachings from the past, for sure! This issue should be fixed to where it is fair for both U-Haul AND the customer.
The manager worked with me to get the right truck at the right price. Neat and friendly person.
Felt like we were treated like scum and the Hispanic girl with dark hair working Sunday was very rude and unprofessional. I've been getting uhaul for about 10 years because of my business and I will never use or recommend uhaul again.
Too many tattoos and piercings on employees. Every one of them had them.
Only trouble was I rented a 27' about a month ago & it used less gas than the 20' I just rented. I do not understand this.
The location did not have all the equipment that I had reserved. I had reserved an appliance dolly that they did not have in stock. When I first check in they were also not sure that they had a utility dolly as reserved and had to search one out. This was dissappointing and frustrating as I had 2 fridges, 2 washes and 1 dryer to move with no appliance dolly.
Slow down and be patient with older customers.
I've had dubious luck with uhaul in the past... But this location is pure magic. Everyone I've ever dealt with has been great, from behind to counter to helping hook up trailers etc.
the employees at this location were super nice people
This has been the worst Uhaul experience I have ever had with Uhaul.
The person checking me out kept making mistakes (several).. When the manager was to correct a wrongly charged dolly, your computer system was so slow it took almost 10 minutes.
The employee was not very professional.
Jessica and her team were quick and positive. I had to return quickly and they accommodated me.
I reserved a Car Dolly with a credit card, but due to unforseen circumstances, could not pick up the dolly untill several hours later, when I got there the reservation had been cancelled, I had to rent a much larger and ineffecient Car Trailer, cost me more in gas, I couldnt drop the car where it was needed as the trailer wouldnt fit and I couldnt get in or out of the car on the trailer as the door was hitting the fender of the trailer. The VW shop was closed by the time I got there with the delays due to not having a CAR DOLLY that I reserved, so all in all it was a horrid experience for me.
Was pleased at how quickly the staff got me in an out when picking up the equipment and also returning it. Very courteous too.
none, The employees were polite and prompt. Lillian
Employee was by himself and had 4 people waiting. He maintained a good attitude and was courteous with all of the customers
Very Nice and professional
Employees were very freindly
U haul in Sam Houston has very professional individuals, Adam is a very helpful man, made sure that the equipment I used was in good condition. A friendly helpful man.
Excellent staff. More local businesses could learn a lot from the overall professionalism this particular location has. I will highly recommend this location on social media sites here locally. Great job.
Maybe a deposit waiver for returning good customers.
Outstanding customer support after a long day of moving. Adam, the manager was a true professional and rendered superior service. An overall great U-Haul location.
Everyone was friendly and helpful
Very clean store and well organized. Very professional staff. Very satisfied and would absolutely recommend.
Staff was very quick with getting me on the road. Very courteous and helpful. Enjoyed working with them.
The individual who helped me make my reservation was very helpful and courteous, but when I went to pick up the truck, the two individuals who were working were not very helpful at all. First, the employees were not very nice or polite. In fact, they acted like the customers in the store were a bother to them and they would much rather be doing something else. Second, the final price of my rental was a lot more than what I was quoted on the reservation. Third, their explanation of the insurance needed was very confusing and they did very little to assure me of its necessity. Fourth, when it came time to get my car hauler, they were not very helpful at all and expected me to put my car on the hauler myself. They stated that they could only "talk me through it". This was a big surprise to me that they would want someone who has never used a car hauler to risk injury to myself and property. I guess that's why they insist on the insurance coverage! I have used UHaul before and have been pretty happy, but I will not use the uhaul location on Sam Houston again. Life is too short and I will save myself the aggravation of their poor customer service.
I always rent from this location for my in town events. Staff is always helpful and friendly. Very efficient. Thank you Sam Houston Uhaul.
M Golden/Golden Wings
In the past two months I have rented two car haulers, both times the straps came off one of the tires. Not good.
the employees at this location where great.
Prompt & polite service, explained I was supppsed to recieve a copy of rental contract, charge me for additional mileage, printed copy of original (pickup) contract as well as over mileage contract.
Rent box's trailers regularly always satisfied
When I picked up the trailer, the young man connected the trailer for me. When I went to get my thinks and loaded it and drove off the trailer fell off the hitch. It was never locked on the ball. I am 62 and my mother is 80. We had to lift the trailer back onto the hitch. I am so thankful that the trailer was not full and we were not on a freeway pulling this when this happened. It could have been a very bad accident.
Nothing, the guys were a huge help with everything I needed!
I'd rate my experience a 10. No a 10+, borderline 11. Awesome experience and helpful and friendly staff from start to finish.
Overall service was good. I just got there right when the computers were down and had to wait a little longer than usual and there was only one person in the office.
I arrived right at closing and called about 10 minutes before we arrived to make sure they would be open. I was grateful that they were going to stay open for us to bring the trailer right before they closed. Thank you so much!
The rubber belts on the back of the appliance dolly could have been better. I moved a washer and dryer to a third floor apartment. The old belts made it very difficult to pull to the next stair.
Van was extremely filthy inside and out- luckily I didn't get charged for that. Apparently Fed Ex used it before and no one bothered to clean it
Employees were not very attentive and they were out of stock of boxes we needed.
It was the se second time I use this location, they're pretty helpful and polite with Seniors like me.
Nice place and beautiful people, exellent!!
The staff was excellent, very helpful, professional and courteous, especially Ric. Because of this experience,I have already recommended that my friends use this service.
Ric at Sam Houston UHaul is a gem. The computer system gave him grief at every turn, but he got the equipment I needed, on time and in a friendly, professional way. I will always be indebted to him!
The people were great to work with. However, something needs to be done with your computer system.