Customer Reviews for U-Haul of Clearwater
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Clearwater
The guys that worked the desk on Saturday morning April 12th was very rude, disrespectful and not helpful. When I was returning the truck the guy couldn't even talk because his mouth full of chew, being in customer service you don't work around customer with tobacco in your mouth while on the clock.
keep doing what your doing. great job.
the people working there were great
Absolutely nothing needs to change here. Customer service was excellent, and got a way better deal than I expected. Definitely coming back!
Leon the manager was friendly, kind, and went above and beyond to make sure I had everything I needed. Wonderful experience and I'll use them again very soon. Thank you, Leon!
Allow customer to return Uhaul truck to any location without changing charges or pricing.
Nice guys helpful and quick.
The guys working in this location are excellent, very customer-service oriented. I was very, very pleased with their service.
The can smelled of cigarettes
Have done business with this store many times over the years. Always got good service.
Great service at this location. Was able to rent and return the truck a few mins before the store actually opened. Excellent customer service. Only one minor complaint, the windshield of the vehicle was a little streaky but all-in-all a great experience.
I tried to rent just a trail but was told that my 2014 Jeep Wrangler Unlimited which has a full factory installed roll bar and class II hitch they could not rent to me because it has a soft top on it.
More room is needed for equipment and parking.
There was only one employee at the store but he was super, super fast. He was professional and efficient. I appreciate that he offered to review how to operate the truck and reviewed how to get the best mileage and how to calculate how much gas I would need to put in the truck before the return. I had placed my order online and it was awesome to see that our keys were waiting for us with zero hassle when we arrived. We planned to return the truck early the next morning but because there was a key drop box, we were able to drop it the same night of our move. That was really convenient. The truck was super clean -- both the cab and the back. We rented 2 dollies and both were in excellent condition. It was a really good experience over all. This is the second time I've rented a truck from this location and I would do it again, if needed. Will recommend to anyone who is moving in the area as well. Thanks U-Haul!
Hassle free, honored reservation. Will return when needed again.
One of the vans very smoky makes it hard on non smoker drivers.
Professional, courteous service. Would not hesitate to recommend
Very nice employees, clean professional, Bailey was very good an asset to your staff
It was friendly and courteous service. Very knowledgeable . We had an excellent experience with all the service staff .
The employees at this location are always very helpful
Van was dirty looking outside and smelled bad inside.low pressure on tires.when I mentioned to employee he said it had to be reset and they haven't done it....not a way to take care of your fleet. Staff could be a little friendly.
The gentleman was very polite and efficient!
There are no improvements needed because my experience with U-Haul was excellent. I would recommend this U-Haul location to all my friends.
they told me to call a different center about the situation but no one ever answers the phone there.
This is just the best U-Haul store I've ever dealt with. The staff are very friendly and efficient. I wouldn't go anywhere else!
Missouri is always an expedient n efficient experience!!! Our third time dealing with them n above n beyond in customer service!
I really appreciated the excellent service I received by Terry. I had never rented a vehicle before and Terry was great at explaining everything and helping me understand the process. He did a great job explaining the vehicle as well. But I won't forget his friendly, caring and supportive service. I was under a lot of pressure preparing for a big church event, and he was really there to help me get the job done. Thanks Terry! I hope that someone from your management team will take a moment to recognize Terry's shining service. I would definitely recommend this location to anyone!
Guys were great, I didn't have a place to park truck overnight and they let me bring it back and park it there. Really made my move easy.
Nothing. I did the online reservation and when I arrived all the paperwork was done. The gentleman at the store was extremely helpful and we had some trouble with the trailer lights. He was very diligent in making sure they work. We determined my vehicle plug needs to be replace at sometime, but would work for the day. I intend to make and appointment with to replace it. Awesome experience again at the U Haul store as it is my second time to use it since moving to Clearwater
Pulled up, they unhooked the trailer, did not check it and said they would send an email. Left a lock on trailer. Returned in 15 minutes. They had already cut the lock off without contacting me. Have me no paperwork. Had no proof I had returned trailer other than this email
Emmanuel was so professional and friendly. He made sure I understood everything about the charges and how to use the truck. It was a great experience.
Excellence of service! I highly recommend! Great staff as well!
The service was excellent