Customer Reviews for U-Haul of Clearwater
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Clearwater
The can smelled of cigarettes
Have done business with this store many times over the years. Always got good service.
Great service at this location. Was able to rent and return the truck a few mins before the store actually opened. Excellent customer service. Only one minor complaint, the windshield of the vehicle was a little streaky but all-in-all a great experience.
I tried to rent just a trail but was told that my 2014 Jeep Wrangler Unlimited which has a full factory installed roll bar and class II hitch they could not rent to me because it has a soft top on it.
More room is needed for equipment and parking.
There was only one employee at the store but he was super, super fast. He was professional and efficient. I appreciate that he offered to review how to operate the truck and reviewed how to get the best mileage and how to calculate how much gas I would need to put in the truck before the return. I had placed my order online and it was awesome to see that our keys were waiting for us with zero hassle when we arrived. We planned to return the truck early the next morning but because there was a key drop box, we were able to drop it the same night of our move. That was really convenient. The truck was super clean -- both the cab and the back. We rented 2 dollies and both were in excellent condition. It was a really good experience over all. This is the second time I've rented a truck from this location and I would do it again, if needed. Will recommend to anyone who is moving in the area as well. Thanks U-Haul!
Hassle free, honored reservation. Will return when needed again.
One of the vans very smoky makes it hard on non smoker drivers.
Professional, courteous service. Would not hesitate to recommend
Very nice employees, clean professional, Bailey was very good an asset to your staff
It was friendly and courteous service. Very knowledgeable . We had an excellent experience with all the service staff .
The employees at this location are always very helpful
Van was dirty looking outside and smelled bad inside.low pressure on tires.when I mentioned to employee he said it had to be reset and they haven't done it....not a way to take care of your fleet. Staff could be a little friendly.
The gentleman was very polite and efficient!
There are no improvements needed because my experience with U-Haul was excellent. I would recommend this U-Haul location to all my friends.
they told me to call a different center about the situation but no one ever answers the phone there.
This is just the best U-Haul store I've ever dealt with. The staff are very friendly and efficient. I wouldn't go anywhere else!
Missouri is always an expedient n efficient experience!!! Our third time dealing with them n above n beyond in customer service!
I really appreciated the excellent service I received by Terry. I had never rented a vehicle before and Terry was great at explaining everything and helping me understand the process. He did a great job explaining the vehicle as well. But I won't forget his friendly, caring and supportive service. I was under a lot of pressure preparing for a big church event, and he was really there to help me get the job done. Thanks Terry! I hope that someone from your management team will take a moment to recognize Terry's shining service. I would definitely recommend this location to anyone!
Guys were great, I didn't have a place to park truck overnight and they let me bring it back and park it there. Really made my move easy.
Nothing. I did the online reservation and when I arrived all the paperwork was done. The gentleman at the store was extremely helpful and we had some trouble with the trailer lights. He was very diligent in making sure they work. We determined my vehicle plug needs to be replace at sometime, but would work for the day. I intend to make and appointment with to replace it. Awesome experience again at the U Haul store as it is my second time to use it since moving to Clearwater
Pulled up, they unhooked the trailer, did not check it and said they would send an email. Left a lock on trailer. Returned in 15 minutes. They had already cut the lock off without contacting me. Have me no paperwork. Had no proof I had returned trailer other than this email
Emmanuel was so professional and friendly. He made sure I understood everything about the charges and how to use the truck. It was a great experience.
Great Staff, very friendly and competent. Easy check in and out. Good equipment, no problems!
Leon is an excellent Manager and gives excellent, friendly and professional service.
Our mover canceled at the last minute, and we had to rent a truck, 20 minutes before closing. U-Haul associate, Terry, took charge, got us the truck, some boxes, but more important was the peace of mind he gave us, in an easy-going yet highly competent manner. You're lucky to have such an employee. He's is going places, so treat him well!
good customer service,good location,and good equipment.
The representative was extremely helpful! Great job!
My trailer rental was exellent! The guy's made sure that everything was working prior to my leaving. There was an issue with the trailer lights however, it was resoved with a new pigtail from the trailer. I can't think of any improvements I was in and out in a very short time fast pick up and return.
Gas gauge in the truck was broken. Spent
55.00 in gas to go 50 miles! Guy gave me a 14.00
Discount ie; took off the rental insurance. How do you sleep at night ripping people off. I'll never rent a truck from you clowns ever again.
The guys at this location where very courteous and accomidating. They went above and beyond to meet my concerns.
The staff was very polite and friendly. They were prompt and attentive. I hope they are paid well. They are what customer service is all about.
The service was not the greatest, as the sales person did not let us know about the mileage being charged per day. He stated that we had 700 miles free for the week. when we booked the truck.We bring back the vehicle 2 days earlier assuming that the mileage would not be a factor and a different sales person charges us .59cent per mileage and all he explains was it has been this way for 30 years. We are very unhappy with this as it seems we got 2 different quotes and or prices........
I've gone to this location for every one of my moves over the years and these guys do a top-notch job every time.
I'm not sure , I wouldn't change a thing. Your guys were
great assisting my wife prior to my arrival THANKS
leon is the best, this is the only locaton for me..great customer service no matter how busy they are......
This was where I got the replacement trailer.
They were very helpful.
Excellence of service! I highly recommend! Great staff as well!
The service was excellent