Customer Reviews for U-Haul of Clearwater
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Clearwater
I made a reservation online and when i got there to pick up the trailer they tell me I cant pick it up because I had a soft top jeep and not a hard top due to center of gravity issues... well news flash! the soft top has a lower center of gravity than the hard top, since when is does top heavy vehicle make for better towing? please pass my comments along to who ever made the rule that at vehicle with a 3500LB towing capacity cant pull a trailer, just because it has a soft top because they are STUPID!!
Nothing. Excellent customer service!
The truck may have been performing normally, but it seemed to rev up so much to 3-4 on the tachometer when going up or down grades. Sometimes it seemed completely flat, and the engine wouldn't cut back down to where it should have been. I felt that a lot of gas got wasted because of this happening.
Excellent customer service by your representative!!
Great experience! Everything went as planned.
I had a little issue but you guys work it out . No out of pocket expenses . Thanks Some Much you all are AWESOME !!!
Once again UHaul has done a GREAT job in providing the truck , moving supplies and even the helpers we hired for the loading & unloading.
Our truck stopped a few times on the road but we got to our destination safe and sound. Thank you.
I cannot find anything that could be improved. We were very pleased with our truck rental
Salesmen are extremely friendly. It's a pleasure using their service.
Truck tire lost about 40% of its pressure every 500 miles. Caused me a lot of delays over a 3500 mile trip.
Nothing. Great place and excellent customer service.
Nothing everything was excellent
We were able to drop off after hours and they emailed me a receipt. They were very friendly when I called for directions on drop off. Very good experience both ways.
All smooth fast efficient,thanks.
The two young men that helped me were professional and courteous.
When I picked up my truck the mileage rate was changed from 20 cents to 40 cents per mile
Young man made sure he rented me a U-Haul truck that had a full tank of gas.
It was easy and hassle free. Both staff members I worked with Victor and David were very nice!
Service was fast and easy - no complaints!
have always received good service
we continue to go back to that UHaul location because of their excellent service.
Excellent staff assistance and service...Thanks!
Truck needs wiper blades, other than that everything was clean and in good order. Emmanuel was very helpful and did a great job accommodating my schedule.
Been using Udall for years
Very nice people, enjoyed the experience.
Your doing great work and the location is great as well you need more help at the frount dest so customers don't wait so long but the customer service is great so I guess it's worth the wait
The service was rapid and friendly
Truck got worse gas mileage than a tractor trailer truck does. We reserved a ten foot and were given a fourteen foot and were told it didn't matter cause ALL their trucks got same gas mileage?? If you're using uhaul for long distance move I would suggest you shop around, unless you don't mind being gas poor.
explain more about the truck and ramp to customers.I had no idea that the ramp would lay flat until I was unloading the truck at my destination.Sunday (my pickup day) it looked like the place was understaffed as there was 1 person trying to wait on/help several people.
Double check and make sure the customer has everything before they leave!
We have rented from this Uhaul location many times. I made it clear to the gentleman that I had NEVER driven a truck 26 ft before. I would of thought he would of showed me the ends and outs of the inside of the truck. He didn't shows me the e-brake or anything. I get in the truck and I hear a screaming noise and have no clue what the noise is. So I am reading all the little notes attached to see what to do. Then I am reading the green and red paper. It was about saving better gas milage. I will be needing a truck company to move back to Missouri next spring. I am not sure if my choice will be Uhaul or not.
I had to go back 2 more times to get all the issues corrected, but it wasn't there fault. Other than a very long wait the staff was nice.
They did not give me enough miles to get to my destination. As such I was charged for additional miles. The oil light came on 2 miles from the rental place. I should be reimbursed for the mileage charge.
It was an awesome experience! Extremely fast... A to B.
Emanuel was extremely helpful and also very up tone and also very knowledgeable. He even showed me something to save me gas!
I loved my experience. Moving can be so stressful and tiring. So it was nice to not have any added headache trying to start the process.
Thank you for making it so easy!
Thanks for the good service and help.
When the movers called your Clearwater location 1 hour before they were to arrive at my house to load, they were told there was no reservation for me! It has been cancelled earlier that day by who knows who! So amidst all the moving activity I had to get on the phone and deal with this mess!
Employees at this location are very helpful and friendly. The equipment was clean and well maintained. We had a very pleasant experience. Thank you
Extremely helpful. Friendly and informative.
This is not the e-mail address for this person that rented the truck
The process was totally professional. Thank you!!!
I don't think you have to do anything totaly satsified
When I got into truck the door was hard to close. Change oil light was on. An I couldnt keep it for a full 24hrs. An wasnt offered any discount because of it. Think I will be going to penske or budget for now on.
Excellent staff - very helpful. Truck was in great working order. Would rent from this location again.
Leon and staff are always very helpful.
Excellence of service! I highly recommend! Great staff as well!
The service was excellent