Customer Reviews for U-Haul of Clearwater
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Clearwater
Double check and make sure the customer has everything before they leave!
We have rented from this Uhaul location many times. I made it clear to the gentleman that I had NEVER driven a truck 26 ft before. I would of thought he would of showed me the ends and outs of the inside of the truck. He didn't shows me the e-brake or anything. I get in the truck and I hear a screaming noise and have no clue what the noise is. So I am reading all the little notes attached to see what to do. Then I am reading the green and red paper. It was about saving better gas milage. I will be needing a truck company to move back to Missouri next spring. I am not sure if my choice will be Uhaul or not.
I had to go back 2 more times to get all the issues corrected, but it wasn't there fault. Other than a very long wait the staff was nice.
They did not give me enough miles to get to my destination. As such I was charged for additional miles. The oil light came on 2 miles from the rental place. I should be reimbursed for the mileage charge.
It was an awesome experience! Extremely fast... A to B.
Emanuel was extremely helpful and also very up tone and also very knowledgeable. He even showed me something to save me gas!
I loved my experience. Moving can be so stressful and tiring. So it was nice to not have any added headache trying to start the process.
Thank you for making it so easy!
Thanks for the good service and help.
When the movers called your Clearwater location 1 hour before they were to arrive at my house to load, they were told there was no reservation for me! It has been cancelled earlier that day by who knows who! So amidst all the moving activity I had to get on the phone and deal with this mess!
Employees at this location are very helpful and friendly. The equipment was clean and well maintained. We had a very pleasant experience. Thank you
Extremely helpful. Friendly and informative.
This is not the e-mail address for this person that rented the truck
The process was totally professional. Thank you!!!
I don't think you have to do anything totaly satsified
When I got into truck the door was hard to close. Change oil light was on. An I couldnt keep it for a full 24hrs. An wasnt offered any discount because of it. Think I will be going to penske or budget for now on.
Excellent staff - very helpful. Truck was in great working order. Would rent from this location again.
Leon and staff are always very helpful.
I love the just pull in and the people there disconnect me, give me a receipt and I'm on my way without even getting out of my car. Nice process.
Fast, easy, and friendly staff and location...
nothing. The service at this location was exceptional..I would highly recommend this dealer..
great service, the operations center was so clean!
I will return...they represent Uhaul very well!!
Location was clean, service was prompt. I did early online check in which made the whole process even quicker. We we'll use this location again.
Great professional and knowlegable staff. Very friendly and excellent service!!!
The employee who rented the equipment was extremely helpful and courteous - made sure I had everything I needed and explained well what I didn't understand. Lots of equipment. The location's limited size (parking area) is the only reason it doesn't rate Excellent.
Better parking, difficult to pull in/out of the parking lot.
Victor and Leon are top notch people! Great customer service. Will always return to this location.
Vehicle repeatedly blinked CHANGE ENGINE OIL SOON... and interior smelled really bad. Service at the location was great... truck not so much!
No problems. The staff was very helpful and efficient. They were great at following up with us.
When I arrived after a brutal 4-day trip from CA to FL, and was minutes away from meeting my sweetheart at the Uhaul location, the manager told me he was filled "over capacity" and had to reroute me to another location 3 miles away. When I expressed EXTREME displeasure (yelling and swearing), he did accept my trailer (which was all I'd asked him to do, since I still needed the truck for several more hours). he seemed to have NO trouble finding space for the trailer, and I thought telling someone who'd just driven that far to keep going to somewhere else, was harsh and unprofessional (and VERY poor service). All of this is a shame, as the truck and trailer were AMAZING!!
I always use this branch of U-Haul. Friendly people and clean and well maintained equipment!!
Service personel was great. I also thought i was to get some type of discount from before.
I wouldn't change a thing with this location, They were great to work with.
Staff were fast and efficient. I like that.
they returned the equipment in a timely fashion and were very nice
I had tire damage from the car tow and had to replace my tires immediately after removing it from the tow. The return location should try to help the customer out more other than telling me to contact the location that couldn't see the actual problem it had caused.
Nothing I can think of. Victor made everything simple and easy. Same day reservation, no hassles.
Great location - wouldn't change a thing!
Needs to tell people their fees before charging their credit card.
Gas gage was slightly off the mark
Nothing, my personal experience was pleasant.
Very polite and accommodating. Will definitely use them again and recommend them.
Excellent customer service
continue to offer the excellent customer service and communication
Train staff to be up front with customers. If desired truck size is not available etc. otherwise my experience was good.
I was told the truck goes 400 miles per fill up. I filled this vehicle up 6 times! I would've been stranded on the highway with my children had it not been for my oldest son trailing me and having some extra money. I spent 465.00 in fuel. I could've had movers to move me for the same price. Now I'm totally broke.
Beautiful huge brand new truck with great price and late day service!
most efficient. I felt at ease dealing with this location. when you are road weary, the smiling faces and good nature was appreciated.
Great customer service and assistance from the staff.
The people was very kind and respectful. The service was fist and good thanks u-haul
I have rented two 6X12 trailers at this location equipment and service is top notch. Great rental experiance. Thanks!
The staff was so very kind and helpful. No need to do a thing.
They have a sign for return rentals, a line and supposed to wait and a rep will be right out to check you in, well I waited nearly half an hourand had to.go in, there was one customer and two reps and I waited that long...lazy, lazy, lazy
Lower prices. 29.95 turned into 60.00 plus gas. Next time I will pay a friend who has a truck.
Good natured patient U-Haul rep. experience even late, about 6:15 - 6:30 in his 7:00 PM shift. Wonder why he had to run my credit card three times.
Since they will charge you if you underfill the gas tank I hope that they credited me for the overfill of it.
Back door lock did nit work
when help is needed someone should pick up the phone to see what the problem is. Locked the keys in the car no help,
Uhaul needs to be more specific when giving a price and not throw in all the add on's once the vehicle is returned .
Did not seem to care that the truck was not in good driving condition.
the manager leon at this location gave me a price match of penske, with all the mileage i needed,thats what sold me. but i still went over that a little,my price match was supposed to be unlimited mileage to match penske,so i should have got my full 100.00 deposit back. i feel i should be refunded my mileage charge.
Excellence of service! I highly recommend! Great staff as well!
The service was excellent