Customer Reviews for U-Haul of Clearwater
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Clearwater
continue to offer the excellent customer service and communication
Train staff to be up front with customers. If desired truck size is not available etc. otherwise my experience was good.
I was told the truck goes 400 miles per fill up. I filled this vehicle up 6 times! I would've been stranded on the highway with my children had it not been for my oldest son trailing me and having some extra money. I spent 465.00 in fuel. I could've had movers to move me for the same price. Now I'm totally broke.
Beautiful huge brand new truck with great price and late day service!
most efficient. I felt at ease dealing with this location. when you are road weary, the smiling faces and good nature was appreciated.
Great customer service and assistance from the staff.
The people was very kind and respectful. The service was fist and good thanks u-haul
I have rented two 6X12 trailers at this location equipment and service is top notch. Great rental experiance. Thanks!
The staff was so very kind and helpful. No need to do a thing.
They have a sign for return rentals, a line and supposed to wait and a rep will be right out to check you in, well I waited nearly half an hourand had to.go in, there was one customer and two reps and I waited that long...lazy, lazy, lazy
Lower prices. 29.95 turned into 60.00 plus gas. Next time I will pay a friend who has a truck.
Good natured patient U-Haul rep. experience even late, about 6:15 - 6:30 in his 7:00 PM shift. Wonder why he had to run my credit card three times.
Since they will charge you if you underfill the gas tank I hope that they credited me for the overfill of it.
Back door lock did nit work
when help is needed someone should pick up the phone to see what the problem is. Locked the keys in the car no help,
Uhaul needs to be more specific when giving a price and not throw in all the add on's once the vehicle is returned .
Did not seem to care that the truck was not in good driving condition.
the manager leon at this location gave me a price match of penske, with all the mileage i needed,thats what sold me. but i still went over that a little,my price match was supposed to be unlimited mileage to match penske,so i should have got my full 100.00 deposit back. i feel i should be refunded my mileage charge.
Very easy process, and great experience. Highly recommended!
Truck was good overall but had a vibration at 70 mph, little frustrating for 16 hours. May need wheel balanced.
Also had brand new boxes left over, they would not refund money without receipt, even though they were U-haul boxes. In the move I was not sure what I did with the boxes receipt. Brought them in to another location and just left them. Made me mad because I spent a lot of money with them. Overall experience was good, but some things could have been better.
Service was thorough, efficient and courteous.
Thanks! Much appreciated during stressful time!
Awesome job! Thanks again!
Great Service - very pleasant - while picking up and returning!!!
Great team at this location!!!
Keep up the good work!!!!
Nothing...Leon Bussinger, General Manager was extremely friendly and helpful!
Tell us how to run air conditioner - it was set on heat on one dial we did not understand and thought AC was broken. Also we only used the truck for less than 2 hours and felt there should have been a lesser charge available .
Steering had to much play. could hardly drive it. used to much gas.
This location was all good and very friendly.
very good services.
Wow! We thought - based on our online quote - that this rental would be about half the cost it eventually was. Perhaps you could modify your online site to include actual costs for mileage and fuel so that future customers can have a more realistic picture of their expenses.
Nothing i can think of. It wasnt a busy day, but the man working there was very on top of his game and moved swiftly which was so much appreciated. Moving is stressful.He made it the good experience that it was for all of us.
Leon and Emmanuel are second to none when it comes to helping their customers and making sure the ALWAYS leave happy and wanting to return! Best store to go to for any and every moving need you might need! Guess it's a give away that I HIGHLY recommend this location to everyone friend, family, and even strangers! Keep it up guys!
Ordered a 4 wheel dolly online but when I arrived to pick up truck there was none available. Inventory should be better and atleast an appology for not having it. I work in customer service and have to appologize for alot of things that aren't my fault. Also the final emailed billed doesn't explain all the charges.
Don't promise the customer the truck for 24 hours then tell them later that hey can't have it for that promised period of time. If you almost run over a customer/pedestrian in your parking lot, don't blame the customer when you were operating the vehicle. "Emanuel" was the person that served me.
After using the same U-Haul service outlet three times in four years, I'll certainly return and recommend them to others, as well! Their patient staff, has always given me the benefit-of-the-doubt, upon returning my truck, RE time in and gas used.
Need staffing reviewed -- no one was available to disconnect unit due to other priorities (unloading semi). Waited more than 15 minutes and had to go inside to get assistance. However, the staff did apologize upon completion.
I have had the opportunity to work with Bill twice now, and he is knowledgeable, friendly, efficient, professional, and extremely helpful. We appreciate the service, and will be using the same location for my big move in June.
Emmanuel was very friendly and a great help.
If you drop off in Georgia remember that you're on Georgia time . Open
9:30-1:30 on Saturday and closed Sunday.
Emanuelle gave excellent customer service!
Customer service: fast, knowledgeable, efficient.
Rental truck: nice selection of vehicles: had exactly what I needed.
The Ride: cab was clean and roomy; comfortable seats.
Price: very affordable.
5 stars! I will use this location again.
The service there was excellent. I honestly can't think of anything to improve. Your manager Leon and crew of Terry and Bob was extremely helpful and courtesy. You are lucky to have them.
The men there are the best they were so helpful and nice They are great Thank you so much
THE CUSTOMER SERVICE REP WAS VERY HELPFUL. I WISH I WOULD HAVE GOTTEN HIS NAME. A+++
Terry was EXTREMELY helpful!!
The UHaul location in Clearwater, FL was easily accessible and the renting process only took about 5 minutes. The 14 Foot Van that I rented was in great condition and drove fine. The two speed Transmission which is for 'Towing" or "Not Towing" worked as I was instructed, to conserve gas usage. I would highly recommend this Truck Rental company to everyone.
You did a great job. Everything was handled very well by your staff.
Hi, The manager at the location was very helpful in getting me going with the rental of the truck and the dolly rental. The truck was in decent shape overall from outward appearances. The inside cab was clean, the box was clean - not bad. We got the truck loaded and started heading back to New York only to find out that the air conditioning did not work. The day we began heading back was 81 degrees and 90% humidity. It sucked driving the truck. I had to stop numerous times to cool down - but I could not take the truck back and unload/reload it.
We traveled well the first day. When we went to get going the second day, the coolant light came on as the coolant level was low. I called the roadside assistance line which took some time but they recommended peak anti-freeze 50/50 lifetime blend. We could not find a store with that since we stopped in a small town. I called the location we rented from and they suggested using water - which I did not want to do and risk a breakdown in the mountains. We finally fond some Prestone 50/50 which we used. While looking over the truck I noticed that the Power steering fluid was very low as well. We did not add any of that however. We finally got to our destination and unloaded the truck. I looked around the truck to make sure we had everything out of the cab etc... and found an oil spot by the drivers side front wheel. I opened the hood and found that the power steering reservoir was leaking power steering fluid. I tightened up the hose clamps to stop the leak. However the level is very low.
Another issue appears to be a loose heat shield on the exhaust system. When you let the vehicle idle there is a rattling sound that comes from just behind the cab of the truck.
I have never seen a vehicle interior that was that dirty. It had the worst red clay sand all over the seats and the rest of interior. As if some slob use it to play in mud. We had to use towels as seat covers. Doubt if I'll ever rent from your company again.
Excellent service, even in a short notice ware able to fill my needs!
I had wonderful service from a man names Emmanual! He answered all of my questions and was helpful in showing us exactly how to work all the details of the truck. I even decided to change to a bigger truck once I got there and he did that for me with no problem at all! It was very appreciated :) And the truck was perfectly clean for us.
Excellence of service! I highly recommend! Great staff as well!
The service was excellent