Customer Reviews for U-Haul of Clearwater
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Clearwater
I HAVE RENTED HERE FOR YEARS & WON;T GO ANYWHERE ELSE....WONDERFUL SERVICE...
Excellent process, equipment and people.
You can start by telling the truth. I picked up and was told one thing. When I returned the truck, I was told something completely different. So the check-in was incompetent OR the check-out stole nineteen dollars from me. I was under the mileage estimate and I filled the tank on return. $29.97 in town pricing is a complete fabrication and somebody should sue you for false advertising.
professional, quick, efficient!
This move I reserved a truck a dolly and a hand truck online. When I came in at 8am the young man brought me to my truck said it is all set. When we got to the moving location we realized we had blankets a handtruck and no dolly. I had the movers paid for 2 hours and we could not move the furniture. I called to get a dolly and the girl said we do not have any. Then I called back totally frustrated, and they said come pick it up. When I got there the boys argued they didnt have one. Then finally they found one. My movers left at 11 am, I had to come in get a dolly, find another friend to help ME move all the furniture. We finally finished at 4pm, I was charged an additional amount for using more mileage, because I had to make 2 trips thanks to no dolly, and I had said i would use approx 30 miles but actually went 70 due to needing 2 trips, also they charged an addtl $8 because it looked like my gas was off a smidgeon.
All in all I will pay movers $150 to do it themselves while I have cocktails then ever use UHAUL in Clearwater FL ever again.
LF- Tarpon Springs
We rent 15 to 20 uhauls a month this is by far my favorite location Thanks to Victor and the rest of the staff
All About Moving tampabay
Truck cab stunk. Checkout kid was confused and ill-trained.
well, you advertise 19.99 per day vehicles, but when I wanted one you only had the 29.99 16', so I really don't think it's fair as availability wasn't my fault.
Update computer addresses. The return address given was a Publix on Hays road in Hudson. There is no UHaul facility there.
Easy in and out..staff was great
Make sure to instructions on after business hours drop off or at least point it out and show me its in the brochure and the customer can read it
the only problem i had was with payment,you had a hold on my account past 6 days and i did not appreciate that at all,it was on 8/25/15 rental and i had to contact both you and my bank to get funds released,that was absurb,all your company had to do was call store location and confirm cash payment,why make it unnecessarily difficult for customer there needs to be more competition in this industry to ensure fair treatment respectfully Gregory Hall
Make customers aware of hidden fees i.e. $1 fee, also staff should know
I got a charged for a dolly which I never asked for and never used and when I called customer service she said it will take 2-3 days to review it and I may or may not get my money back .this is ridicolous ,worst customer service ever.
You lie to me ,charge me something I never used and never asked for and I have to wait 2-3 days and I maybe getting my money back.worst ever .
It is not about the $7 it is the principal. I want my money back immediately!!!never use haul again .you are the worst.
Thank you all great all the way around
The experience was great.
we always use the hall everytime we need anything large move or even anything small. just like you've always been told go with what you know if you see the right thing to do go with u Haul that's what we all know and it's always the right thing to do. customer service they still know what that's all about. they care about your move in your stuff. our family love u Haul. always helpful and dependable.
Forgot to give me my dolly twice. They charged me for it, but never put it in the Uhual. Gave me two separate contracts for my Uhual and car trailer. Even though they told me I could add it on at a later time. Then when I tried to call them about picking up the Uhaul a day early. The manager or staff did not answer the phone so I had to be transferred to the call station. This location never called me back, about picking it up early or the dolly situation.
Everyone at this location was amazing, I couldn't have asked for a better experience, many thanks to Victor and his staff.
Have excellent staff, motivated to meet the needs of customers
Thank you! God bless this location and its employees abundantly in prosperity, balance, favor, with peace round about, even in their homes coming in and out! Thank you all dearly! In Jesus name, Amen! :)
I was told my card wouldn't be charged. I explained at the end of the rental, I'd be paying cash. Later that same morning I get my account information online & there is the charge $70.13. After calling customer service I was told that shouldn't have happened and unfortunately I wouldn't be getting my money back for 3 days. The representative at the location was Benjamin. Disappointed I've used U-Haul so much over the years-my info pops up when my number & entered.
The truck's steering was loose. This made the truck more tiring than necessary to drive on the highway.
My experience at UHaul was excellent. Helpful in selecting my packing needs as well as the proper vehicle and dolley. The truck was very clean and organized and the gentleman who assisted me was knowledgable, courteous and made sure I understood the vehicle. I would highly recommend this location.
Thank you again for being when needed;))
excellent customer service and hook up. will use again and recommend to friends/family
The two guys working there were friendly and helpful. Good experience.
I have nothing bad to say about this facility but I can never give a place an excellent rating. However, these guys were awesome and I was in and out of there in less than 10 minutes!! Definitely would recommend them to others.
Everything was handled professionally.
Reserved a truck for 1 day, paid for 1 day only could be used for 5 hours then I had to have it back.
The man at the said he was sorry that I did not have time to finish my move and that was it.
It was the worst time I've ever had with a truck rental store. At this point I am a very dissatisfied customer. I look forward to see what actions are taken to resolve my problem.. .
Nice people and we'll run shop. Second time I rented u haul this week. Nice experience both times!
Everyone there should teach the hospitality industry how to treat there patrons, They would get a lot more business. Thank you for everything. I will be back again.
It would be a good idea that the unit had a full tank for long trips.
Guys uhaul is awesome.
They made the return of the equipment painless and quick. I would recommend this location.
Put a note on the gas tank symbol as to which side the gas tank is on... :) Thanks!
Very efficient, had the exact vehicle I had booked ready for pick-up. Used the vehicle all day and had very simple return process. Overall very satisfied, would recommend and use again.
Leaked during move, damaging items. Receipt not emailed as promised
The staff was exceptional. They were friendly, helpful, courteous, and fast.
Emmanuel TOOK EXCELLENT CARE OF ME.
THE OFFICE WAS NICELY SET UP.
I was directed to return to 1332 Sarno Rd. Location Melbourne, Fla. Within 2 days. I returned to location before 9:30 am on the next morning
July 22,2015..They took my paperwork and documented in their computer then said ok here's your paperwork back and handed back my paperwork. They then had me Park it for them when they found a spot. And they unhooked & sent me on my way.
I get a call from. U-Haul late Friday evening from another U-Haul store stating where is the U-Haul I rented that was due back on the 23rd..?? Really?? I had to leave on my vacation time, find paperwork and return to the drop off location. The U-Haul was still sitting where they had me Park it. Then had to have them physically recheck equipment again and give me a receipt 2 days after they received it. They changed date from the day it was dropped off to the 23rd @ 5:53 pm.. Not happy at all. Totally unprofessional and inconvenienced me after I went out of my way to return the next morning before I had to be at work an Hour & half away. Somebody needs to train these people. No apologies just arrogance when I. Mentioned they marked drop off date and time wrong, they said that doesn't matter. Well it mattered to me having to waste time on my vacation to deal with this since person who called me said next time you should use us instead of trying to help me.
great customer service and all things taken care of fast thanks to Benjamin
The staff is very friendly ang know what they are doing. I was in and out. Love the fact you have references for movers. They are reasonably priced and very convenient.
Manager of this location has a remarkable attitude! He helped me a lot!
Great Job Guys. Place was very clean, the staff was helpful. Even without a reservation they were able to get me in a rental truck in under 10min. All i can say is WOW! Thanks again guys.
Nothing! Returning the truck was quick and painless!
Had to go to a different location 45 min away (bc we just moved here n got lost) bc the other uhaul statons were "full".
The Person at the desk was the Best he got me in and out within 15 minutes, thats the best and most efficient service I ever had with U-Haul
Very helpful, friendly people who work there.
This experience was by far the best one ever. Victor from Missouri Ave. Clearwater and Lee in Wesley Chapel were both friendly and all smiles. The place was very very clean. Thank you Addy
The young man who helped me was so customer oriented . I used their bathroom and it was so clean! I was surprised.
keep up the good work. the guys were accommodating and helpful all throughout the process.
Very easy to get in and out. Staff was friendly. Saved hundreds by doing the move myself. Being able to get in and out of the lot easily was also important. Good job!
U-Haul of Clearwater was very helpful. They installed a hitch on our van, and made sure that everything worked for us. We were also able to hire a mover to help us load the trailer. I would certainly recommend this dealership again.
I always recommend Penske over U Haul and always will. Your trucks are better than my last rental, yet still high mileage trucks maintained below how Penske maintains there vehicles.
When I tried ordering on line your process added boxes, etc. Really do you have to add stuff to my order to make your numbers. Why don't you give me suggestions but don't add them to my cart - this registers with me as a slimy sakes tactic.
You should post videos on how to properly pack, using thick boxes etc, paper, using consistent boxes allow them to maximize the load.
We had a death in the family and I had to extend the rental - people on the phone were exceptionally understanding.
Here is another slimy sales tactic, your guys say I can upgrade to the next bigger truck for the same price, yet the insurance and mileage is more. I am smart enough to ask - I was fine with it - yet teaching your people to be fully transparent is a more credible way to run a business.
The team at your retail location were very good. In the past I have had to rent from people who were not real professional, educated etc. They checked me in and out quickly and professionally - nice.
One more thing - why are your boxes so high? We buy from Home Depot at 1/3 the price.
Better experience than anticipated, yet no where close to Penske. If Penske was closer, they would have had my business.
Informed and very helpful staff. Very pleased indeed.
VictorExcellentis the best. He went above and beyond to get the box delivered. Had it not have been for him I would be much more upset. Please fix the processPoor.THANK YOU!
Excellence of service! I highly recommend! Great staff as well!
The service was excellent