Customer Reviews for U-Haul of Vestal
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Vestal
Team was great. Very professional and answered all questions.
Always have a great experience at this site.
The young man that rented the trailer to me did a great job. Very personable and helpful. Hard to find help like that these days. I would recommend this location to others. Hopefully you read these.
Outstanding service at this location. I always try to deal with them when I need to use a trailer.
I had a great experience. From the gentleman pulling the truck out of the parking space for me, to the customer service that received when I checked the equipment back in. Thank you!
I had rented the uhaul over the phone and spoke with a woman named Stephanie. She was very nice and helpful. With her, I had reserved the Uhaul for 24 hours (1pm on 9/25 to 1pm on 9/26). When I arrived to the Uhaul location the man behind the counter (forgot to get his name but I'd recognize him if I saw him) talked me out of the 24 hour rental. He asked if I really needed the Uhaul that long and it would have been beneficial if I had it for 24 hours to make sure I had appropriate help from others to load and unload it along with making sure I had enough time to do travel and do what I needed to do. He made me feel guilty and said, "I don't want to deny a family the uhaul if you really don't need it for 24 hours." Then I had asked if there was someone waiting for the Uhaul and he reported no but in case a family needed it he'd hate to deny them the uhaul... even though there were at least 7 uhauls in the parking lot. It made me feel uneasy and so I told him I would just make sure it was returned that night. However, by doing that I was very stressed out and made sure I got it back... we didn't deliver the Uhaul back until 10pm the 25th. Also, when I got into the driver's seat there were crumbs in the cup holders and some garbage on the floor. I didn't want anyone to think that was me so I went ahead and cleaned it. I appreciate that I was able to rent a uhaul and move out of my apartment but was not 100% satisfied with the experience.
Very professional service, Vestal location rocks!!! Highly recommend :)
Only complaint is the truck smelled of old stale cigarettes. A non smoking policy in equipment would be nice.
Nothing. Service couldn't have been better and equipment and vehicle quality was as good as it gets. I was very satisfied with choosing this store.
The truck had visible damage and the air bag sensor was flashing. Other than that the truck still ran good and was otherwise in sound mechanical condition. It got the job done and got me back to drop it off
Larry was extremely helpful!! He was very knowledgeable and new what I needed. He helped me out with purchasing what I needed and renting the tool. The moving van was beautiful!! Very clean, spotless and looked like a new moving van! I would rent there again and recommend them to friends and family!! Patrick Bidwell
Robert was an excellent representative for UHaul.
Robert in Vestal was professional and very helpful.
Just don't spray that ghastly perfume in the driver's cabin where humans have to inhale it. Other than that, everything was impeccable. Thanks, folks.
The after hours check in is horrible. I spent over an hour trying to get myuhaul.com to work correctly and finally gave up called customer service who was no help at all. Finally just left it there and called the store in the morning.
Vestal location has always been helpful each time I need a rental transport
easy rental nice helpful staff
Value of one way rental rates is poor.
The only issue that I have with U Haul is that my reservation is not immediately accepted once it is made on line. Having to wait until the day before to have the reservation confirmed was not pleasant, as we had to have the truck that day. A $50 payment if the truck was not available is totally unacceptable. Imagine making an airline or hotel reservation and not knowing for sure until the day before that you actually had a seat or room. Other than this issue my experiences with U Haul have been good.
The cab of the truck was clean and fresh, but the back had an horrible garbage odor. Service was friendly and efficient.
Early 2:00am delivery, Good job! Thank
Quick and friendly service. Would have appreciated a cleaner truck, inside and out, especially the windshield.
Check in was perfect. Excellent use of a mobile app!
Nothing. You're doing fine, folks. Thanks.
The attendant - I wish I knew his name but he was the only one in the store on Sept 2 in the morning - was extremely helpful and personable. He's a real asset to the store!
This was a very positive experience. The truck was in excellent condition and drove easily. The service was above average. Thank you.
have front windows cleaned before renting.
I don't have any suggestions. I thought everything was good
You need to make sure whomever is making reservations knows the inventory of the location requested. It is hard to believe with the technology of today - the ability to update inventory within minutes - that this would not be possible.
There is no need for additional comments.
They are doing an excellent job at this location.
The counter staff was exceptionally knowledgeable and helpful.
Tried changing my reservation multiple time. This includes trying to change it the day before. The time they tried sticking me with was right before close until shortly after open. Not gonna do my move overnight
I signed up for 8am to 8pm and was called two days prior to tell me I needed to get the truck back by 2. I changed my plans and the plans of my moving friends to accommodate this. When I returned it 2 hours earlier to allow the truck to be rented another time that day I was told that I owed $14 in gas charges (3 gallons or so plus a convenience fee). I had tried to match up the arrow on the gauge to the arrow on the paper work and evidently missed by a bit. I don't understand either why the truck was not full so I did not have to play guessing games with the gauge or they did not just let it slide. I took the truck and put those few gallons in but I have to tell you, after accommodating your wishes and having the mental annoyance of having to deal with the gas situation, I may look elsewhere to rent in the future. I did not give the employee a hard time as I am sure he was just doing his job but that again is the point, is what he did corporate policy?
Don't make customer wait while he is on phone for a long time. I feel I shouldn't have to wait when I was in line first.
The U-Haul agents at this location went out of their way to help me work around a scheduling error made by the 'central' office. Pick-up and drop-off were easy. A good experience at this location. When central schedules, please don't tell people they can't schedule a one-way--and then book them for one! Thanks.
I reserved a motorcycle trailer. I spoke with someone and detailed my needs. When I showed up I was told I had to return it at a time that was impossible. Given that the other reservation preceded mine I was pretty much told I was out of luck. I ended up having to rent a utility trailer with no ramp that had multiple screws and nails in the bed. I was offered no discount or refund. Horrible service.
I reserved at Binghamton site. Told them I had 20 % coupon from Ryder. they said they would give me the same price. Went to pick up and they said they did not have my vehicle it was in Vestal. Went to Vestal to pick up and they said they do not match prices. Not much I could do at that point. Very dishonest of U-Haul.
Vehicle pickup location and availability shown on web and from phone dispatcher did not match information given to us at pickup.
Pleasant and very helpful customer service!
The process was easy and quick. Thank you!
Your manager, Robert, deserves all the credit in the world for being such a nice , professional young man. He should get a promotion and pay raise.
No improvements necessary. Process was easy, vehicle was fine, personnel were friendly, professional and helpful. My experience was very positive.
Pulling a piece of equipment (ie a Trailer) out of the shop queue and back into service should not require the customer to ask about the trailer repair status. The Service Rep should inform the customer what the status is. Thanks.
I reserved a 4x8 weeks before needing it... Days before pickup I was to none available.... Yet I was able to locate one on my own.... Some at corp. customer service gave me a good rate price to pick it up at Oswego and drop it in Vestal.... That was a big help!
Great Staff and very helpful. Keep up the good customer service!
From the moment I walked in the door to the moment I dropped the keys off I felt taken care of by the staff and was glad to do business with such a great operation. Highly recommend this location.
Hiring honest person to work
Truck was dwlivered a day late.
Our experience with U-Haul was entirely positive and a huge relief. The staff was friendly and helpful, the truck worked fine, and we had no hidden charges or gotchas.
The rental went very well. The van was exactly what I needed and we had no issues with it. The only place for improvement was that it took a while to determine the final price when I dropped it off. The system should automatically calculate the lowest rate but it didn't and the salesman needed to manually correct the calculation.
I'm told this is directed to your call center not the local location which is accurate and not. I was quoted one price and when I brought back the vehicle, I was charged another. I called your number and was told one charge and then charged another. The local supervisor was excellent and resovled my issue, but this is not the first time uhaul has tried this bait and switch tactic. This is or should be illegal and if I have time will complain to the better business burue and state attorney.
Great experience, staff was very helpful
The staff at the U-Haul facility were very knowledgeable and friendly. They were helpful selecting the correct number of boxes as well as provided helpful packing tips.
It was a very busy time of day and the staff were quick and attentive.
The staff working was very helpful.
Very good customer service in and out in no time on a busy weekend
Give me a little break on mileage charges if I bring the gas tank back OVER FULL when I took it out at 7/8 full, especially if I show you the gas receipt from a few minutes ago.
However, the had an awesome...un~godly odor!!!
There was a long wait to check in, but we planned for it so it wasn't a problem. There was just one person ahead but it took a while. When we were finished, there was a long line. Maybe it was lunch time. Only 1 person working.
When I arrived they were unsure if they had any packing blankets for me even though I had "reserved" 2 dozen. The UHaul staff had the nerve to say to my face that they thought the packs of packing blankets on their shelf were already "reserved." (So that other person's "reservation" counts but mine doesn't?) After pondering for a few seconds the staff member decided it would be okay if he gave me a dozen blankets and expressed this decision like he was providing top quality customer service by giving me half of the packing blankets I had reserved more than a week ago instead of none of the packing blankets I had "reserved." To be clear they did NOT apologize for being unable to provide me with all of the equipment I "reserved" and had to seriously consider whether to give me half of what I "reserved" or absolutely nothing of what I had "reserved."
I "reserved" that equipment for a reason and expected it to be there when I picked up the truck (I confirmed on the phone more than 24 hours prior to my pick up date that all the equipment would be there as well as the truck). It is totally unacceptable that not only is not all the equipment I "reserved" there, but that the staff had to think about whether or not they could give me anything. I expect more than the truck to be ready when I "reserve" more than a truck and I expect the staff to have figured out the equipment allocation ahead of time. With all of the things run by computer these days I seriously doubt that they have no electronic means of keeping tabs on their inventory so they can allocate equipment ahead of time to fulfill each "reservation." So the staff here is either grossly incompetent when it comes to monitoring their inventory or they have the worst (or no?) system for keeping tabs on their inventory.
Add to the fact that 24 hours before my original move date I was called by UHaul to be informed that they had 0 trucks within a 70 mile radius that they could rent to me and I had to push back my move date a full 24 hours (forcing me to scramble to find extra friends to help since some of my friends who were planning to help couldn't do so on the new day for my move). Given that the problems mentioned above regarding knowing their inventory (be it incompetence or a poor inventory system) I guess it's no surprise that they wouldn't have had any trucks available on the original day of my "reservation."
So overall be ware that while it's called a "reservation" in reality it's just a request. You might get the truck on the day of your "reservation" or you might not, you might get the equipment you "reserved" or you might not. If UHaul is not going to provide the truck and all of the equipment I "reserve" don't call it a "reservation" call it what it actually is: a "request."
I arranged on line and needed to be out on time. However it took me over 25 minutes to check out , This timing was very important to coordination of a lot of people which really cost me. I was told the computer was down again which happens frequently. Highly frustrated.
These guys were amazing. Called me the day after to make sure we were doing okay. Checked out the equipment fully and it took less than 10 minutes.
There is poor coordination between the call center and the local store. My reservation 9am-5pm reservation was changed to 7am-2pm, with no prior discussion with me. The call center changed it back to 9-5 for me when I called, then I got call from the local store saying it was only available 7-2. In the end this worked out, but I had zero confidence what I wanted would be there when I showed up - not a good feeling for a store that posts "Guaranteed Reservations" on its outside sign.
Everything went smooth as could be.
Check over the wiring better to make sure there are no defects or pinched wires that could cause problems down the road.
Just a quick easy drop off
Was charged an extra full day rental for an extra 5 hours of use. I agree with an extra charge, but this show be prorated fairly. If I knew I was going to get this charge I would have kept the trailer and not rushed the morning after my wedding!
i had a reserved when I went to pick it up it was not there. Ended up with a smaller truck had to make more than one trip to complete my move
Great customer service, very quick and efficient. Would return again.
A more pleasant experience in Vestal. They were respectful, knowledgeable, and apologetic because I received such poor service at my pick up location.
Remain committed to your customers. Thanks, Ken
OLD trailer. It leaked bad. Over half our belongings were soaked.
Everything went very smoothly- no hiccups at all... Pick up and drop off were both quick and easy, truck was in good condition, no complaints! Robert and Anthony were both very nice, and helpful. Overall a great experience, made my moving day less stressful! Will recommend, and use again in the future.
It's all good and I had fun there thanks
I'm extremely satisfied with their service. Highly recommended..
Uhaul as a company can improve pick up depots. Stand behind guarantee.
Not a location site issue persay, but overall was a little disappointed with the rental. Notably, I was told at the night before pick-up that there was no truck available for pick up. As such, I was told to pick one up ~50mis away ... which I did since there was not enough time notice to do otherwise. The added mileage allowance was minimal at best and did not account for the added 5 gallons of gas required (cost of ~$15). This should have been part of the inconvience that Uhaul should have covered. Upon drop-off, I was off by 9 miles (shortage from estimate) and was charged an add'l $3.98. Not the money ... bit a insult given the added time (1 hr) to go out of my way to use the alternate pick-up location. Next time, I will call (not use the web which is not reliable) or use another rental provider (i.e., Hertz or Budget.
everything is great,quick service and great customer service.
Great employees at the vestal location
Nothing, Robert did an excellent job.
I was very happy with this rental. The salesperson (Sean Morrisey) was friendly, confident and helpful. He made sure everything was working before I pulled away.
Trailer was VERY OLD and had numerous black "x" stickers all over it. That being said, it made the 1,700+ mile trip with no problems. The staff at the Vestal, NY location was VERY friendly and helpful. Personal opinion - $725 for a one way was high.
it was a very nice experience, new vehicle with new tires and brakes, will definitely use you again for moving needs
Customer service is prompt, friendly and courteous. Excellent service.
I rented a auto hauler from this location Saturday afternoon and returned Saturday evening after the store closed as I was instructed. I was billed for 2 days and took 3 phone calls to get it straight and no one could explain what the problem was. Not at all what I would expect.
nothing! It was fast and simple.
Customer service was amazing at this location!
if something major..like oil light comes on,,or headlights pointing in sme direction:right shoulder of road....IF anything like THIS happens to someone U HAUL SHLD REIMBURSE 10% of a state wide trip..ie, NYS to FL. our lives as U HAUL CUSTOMERS were in danger,,,and shld an accident occur, and above mention things were PROVEN to occur...U HAUL wld have a HELL OF A LAWSUIT on thir hands...SO! CHECK and RECHECK all fluids, ,,,headlights and anything else you cld think of...my relocation trip cost me $3500. and of measly 200 + 50 gift card was reimbursed to me. HAPPY with VESTAL NY store employees' friendly nature ..BUT servicing trucks needs to be INSPECTED a lot more closely....in A L L of ur locations. This is no joke. Our lives were in danger traveling at night in the rain with 2 headlights pointed to the right shoulderof the road. AND I myself had to buy OIL for the 26' truck and PUT IT IN MYSELF...itll take a LONG time to forget thisexperience....AND my talking to others about it,,,,,AGAIN, PEOPLE at store were GREAT...lights coming ON in truck during BIG trip....not so good!!!
The person/staff was outstanding and very hard working. We thank the Vestal staff for their hard work.
The 2 guys working were very helpful and plight. Knew what questions to ask and incuage conversation about using the u box.
Numerous occasions we were not
given the full details of what
*** Manager not being courteous***
The above cost us $150 in Mover.com
The customer assistance was great!
The clasps on the U-box were damaged. Staff disorganized. I reserved online and stopped in the day before to confirm in person, took 90 min to pick up box, @ drop-off they had no idea I was coming