Customer Reviews for U-Haul of Vestal
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Vestal
The 26 ft truck I rented was unsafe, with no functioning ventilation/air system, couldn't defogger windows, the brakes were bad, the taillight turn signal was out, and the truck leaked water during a rain. After the truck was fully packed by movers who were paid by the hour, the truck wouldn't start and we had to wait an hour before a jump. Then the service told us the battery wouldn't hold a charge. We drove it anyway, and then had to leave it idling for several hrs so we could drive it back to uhaul. Our movers couldn't stay any later so we lost an hr of important move time. It was a nightmare...
be sure windshields are clean
Pleasant and professional staff.
General manager was excellent. Entire process from online reservation to pickup to return was very efficient. Will use again.
Super fast check out! Pleasant surprise.
There was no review of the vehicle before leaving or upon arrival. Caused a bit of worry but not a big deal. I appreciated the friendly service and the speedy checkout!
We had a reservation to rent a 20 foot truck and tow dolly at 8am on July 4, 2014. When arriving the night of July 3rd to confirm our reservation we were told by the Uhaul employee that the truck already was not going to arrive until 930am the next morning (even though our reservation was for 8am) we agreed even though slightly annoyed. We arrive on the 4th at 9:40am and are told that our truck still has not returned. The employee tells us to go home and they will call us as soon as the truck has been returned. After going home and it is now 11:30am and still no call from Uhaul we call to see if our truck is in yet, it has not yet been returned. After we have asked for a manager on the phone and being transferred for the 3rd time I was hung up on. Our movers arrived at our home at 12pm and were not able to reschedule to come any later. I then came into Uhaul to see if anything can be done (bigger truck, discounted rates, etc) because I got no where on the phone and our movers are unable to schedule for a later time and they are the ONLY moving help we have for the entire day. Uhaul tells me the only thing they can do is give me my $50 reservation guarantee back and wait for my truck. Mind you we have a 5 hour drive home and haven't even started packing our truck. We do not end up receiving a truck until 3:30pm with an 8am reservation and we've not lost our moving help with NO refund or time reschedule on them. We also reserved a storage locker in Erie, PA (our final destination) through Uhaul where it stated we would receive the first month free, when we FINALLY arrived to this storage locker the woman had no idea what we were talking about, and were forced to pay $71 dollars for our first month when we were not prepared for that. Since the "in store" Uhaul employees/manger said they've done all they could do we were told to call 1-800 GO UHAUL to receive more assistance/a greater refund for what we have gone through. We have since done that since being moved back to our final destination (Erie, PA) making the phone call on July 10, 2014. The person I spoke to told me a manger would be contacting me in 3-4 business days and I have not heard a word since, it is now July 18, 2014. Please understand my extreme frustration in this situation and why I do not plan to use Uhaul in the future.
The truck was not operating properly. No defrost, no A/C, made engine noises, no power, extremely poor fuel mileage. Very outdated fleet - will shop around for next truck rental.
We were charged an incorrect fee upon returning the truck and had to go in person, after holding for 13 minutes and being hung up on, in order to get the correction done.
Store is painted with a weird color scheme- inconsistent with branding. Primo location, non-primo paint scheme.
your reservation scheduling sucks.i ask for a motorcycle trailer she says she doesn't have one. takes my credit card # which should not be given out so freely since there is no purchase yet.Transfer me to another out of area agent.Tells me we have a ramp truck @ same location I called. I go there to get the ramp trailer and what do I see. A motorcyle trailer.And when I drop off the trailer what do I see still sitting there? A motorcyle trailer.Screw your company with the over 10 minutes of nothing. Penske for now on!!!!
Some staff was only concerned with letting customer know what they did wrong or what fine print to read online which has covered the company, instead of helping the customer get what they need. Some staff is unfriendly and seems unmotivated. This location drummed up my gas charge when the gas was filled right where we received it-- but apparently it wasn't 7/8. Overall disappointed in customer service here.
Anthony was an extremely courteous and knowledgeable person. He made you feel at ease and took care of things as needed. Thanks
Manager and employees were very courteous and helpful in making suggestions that would work for me.
Not a thing. U-Haul is fortunate to have such great peeps running the business in Vestal.
call me 607-647-5142 I have done things with u haul in the past and yesterday was the worst nightmare with this rental ask for jim I was sent to three places and made reservations for a car dolly and ended up with a car transporter and end up with a return of 146 miles on a f-350 4x4 and the car was going only 7 miles very bad business when reservations made ahead of time and your company could not commit to the reservation
Employees were very friendly and cordial. Building area outside and parking lot was a mess. This truck shouldn't be on the road. Steering box is way loose, no air conditioning, every bump I thought the dash was going to fall off.
I will say as a woman it was nice to not encounter a typical male view on women drivers. Unlike many car dealerships, I was never talked down to or asked my skills as a driver. I wasn't treated like a silly girl who wanted to play with boys toys as many car dealers do. And extending my rental was one easy phone call, easier than switching cable TV. Amazing service, highly recommend.
put a ramp on 10 ft truck
Super friendly and helpful staff!
There was a uhaul rental location a couple blocks from the place we were moving to, but for some reason couldn't pick up a truck from that locale. No one would give me a logical reason as to why.........
The attendant at the drop off was very attentive and efficient. A great experience.
conflicting stories as to pick up and i called to state i would be picking any where from 8:30 and 9:30 and i called twice to make sure it was noted. I picked up the truck and returned 6/20 at 4:30PM Thank you
picked on 6/20 at 9:06AM Thank you
A nightmare! I had a very small accident with the tailgate - repair cost approximately $200, and you are charging me $900 to replace the entire tailgate. This is outrageous! You are keeping the tailgate, and charging me the full replacement cost for cosmetic damage. That is absolutely ridiculous and and unacceptible! I am not even sure that are legally permitted to keep the part. Before I go to the BBB, I should appreciate your resolving this
Work on customer service and training at this location. As I said, I really like this location as it was close to my house but personnel made it very stressful.
The deposit amount was not removed from my purchase. I feel I may have been misinformed as to the total charges.
Numerous occasions we were not
given the full details of what
*** Manager not being courteous***
The above cost us $150 in Mover.com
It is hard to believe that when a CUSTOMER asks for a specific location to pick up their vehicle, it does not matter. I changed my pickup location over 4 weeks before I was supposed to pick up the truck and I still had to travel around 7 miles to get it, when the closest pickup location was around 1/2 mile from where I live. Talk about an inconvience..
Did not like that the truck did not have cruise control. It was a brand new truck and comfortable to drive.
The General Manager of the Location, Mr.Anthony Lorfice was incredibley rude with me. He called me with the incorrect information and mid-call he realized he was speaking to the wrong person. Although he then did apologize as well as offer us a discounted rate, his customer service and professional skills are below par. I was very disappointed to have been yelled at by a uhaul employee, and then to later find out his title. There is a certain way to deal with customers in a professional manner that can still warrant you the results you may be looking for. This type of customer service is absolutely unacceptable, regardless of the customer. At the end of the day, regardless of position or title we are all humans, and we all deserve the same level of respect from one another. I will no longer do business at this location.
Don't make the customer wait with the equipment outside after return, unless you have a representative outside waiting. We don't know if you're aware we're there, or how long it will be until you will come outside, and depending on the weather this might be uncomfortable. I will say, though, that I didn't have to wait long at all. Great service in Vestal!
Get a new manager. Rick was great but when he left everything fell apart. The new manager needs more training or not be in this business at all.
I booked a one-way hire and traveled 800 miles across country to the area, only to be told 2 days before pick up that there was no van available (despite having received a confirmation number when I booked) and the next van at that location was not available for 10 days! I was passed through by phone to several people, some of whom were utterly clueless, until I got through to a really helpful person at a location 50 miles from my original pickup location. I booked a 17-ft van there, the same as that I had a confirmed booking for at the original location before they cancelled it, but had to pick it up the day before I originally needed so I could get back to my original location on time. I had of course to arrange to get to this new location 50 miles away ... and incur this cost.......I had no car as I had booked a one-way hire. I arrived at the pickup location only to find there was now no 17ft van available but there was 14 ft van. I picked this up...it was grubby and unclean inside with sticky drink spilt over all the facia and cup holders. The staff here though were very helpful. I thus was unable to pick up the van I had booked at the location that U-Haul confirmed before I set off, had to eventually pickup the van 50 miles away and pay an extra day for doing this and in the end didn't get the van type I wanted. To top it all off, because I drove 100 miles more due to the pickup location being changed, I went over the free miles and had to pay extra miles at the end.
Beware..U-Hauls booking system is crap ..antiquated and wrong. If you have to change bookings the staff are generally unhelpful and not interested in your predicament..they just say they have lots of other customers to deal with. One office where I eventually picked up the van were helpful..all the rest at the original location and in the several people I was passed through to on the phone were not. The van was dirty and I ended up paying all the extra costs, that were not my fault, myself....due to U-Hauls terrible booking system.
My rating of 'average' applies to the eventual pick up location. The original one in Ithaca, NY, would rate as 'terrible'
I was frustrated to say the least. "Reserved" a 14' truck a day in advance via the website. Was given a 10' truck and told it was based on availability. Not sure what the point of "reserving" one was. Sales person was not compassionate at all. Gave me no break for the inconvenience and no reason to come back to uhaul for my rental needs.
make sure that all lights are working on the auto car trailer works
I couldn't ask for a better rental.
I dropped a trailer off on May 24, the poor man that was working was the only one there. He was doing it ALL!! He was very patient and kept his cool, there should have been someone else there helping him!!!! This would have elimated my 1/2 hour wait to drop this off!
Horrible experience. Reserved a truck but was given a van. Unacceptable and no refund or any compensation. Feel if a confirm and reserve a certain vehicle I should get that vehicle ir at least a call to see if I can change. These employees were roof and very arrogant. They would not help at all.
I plan on writing letter to editor and announcing on Facebook.. To never use this facility.
Since I left the vehicle with more gas than I started with I thought the salesman would have even swapped out the $3.24 charge I had for going over the miles agreed to since the gas cost me more than the mileage. It would have been a nice gesture.
great experience, thank u
The truck was given to me with less than a quarter tank of gas. It cost $65 to fill it up and get on the road. Not cool.
All went well Thanks U-Haul........
when returning equiment there's a sign saying" wait in the vehicle for and agent don't come in the office" had to wait more than 5 min, it should be faster, other than that everything was great. thanks very much.
I think it would have been easier to have the gas tank full at pick up and then make sure it was full at drop off.
staff was quick, polite, and efficient. Truck was available earlier than scheduled and in excellent shape. 100% satisfied. Could not have asked for anything better.
I would have liked it if the person giving me the keys had brought me to the truck and explained how to latch the back. I had trouble finding it in the rain and was uncertain on how the features of the vehicle worked.
I was over charged for two days on a monthly rental at 78.95 per extra day when the vehicle clearly states $19.95 A DAY.
The store manager Anthony Lovefice was very rude on two occasions. Once threatening to report the vehicle stolen if it wasn't returned the next day....While I was trying to extend the due date.
The next time it was in the store. I recommend that Antony has anger management classes and has some formal training on how to interact with customers.
Staff was extremely pleasant and helpful.
Anthony the manager was very helpful.
Don't tell customers their equipment will be in one location when the make their reservation and when you call to confirm the reservation the equipment is a hour away from where we were told it would be, very inconvenient. Try putting more equipment in more of your locations. The little dealers should matter also.
Representative should be more knowledgable about the equipment.
Was charged for dolly that was loose and rolling around in truck when picked up and was not sealed or attached to truck. Did not use it. Was not asked if I used it. The store was under staffed.
They didn't show us how to tie the car on the towing dolly. We told them we have never done this before they just said park the car here tie the tires here. That was very dangerous for the traffic and others. Thanks god someone from the street came and helped us so we tied it correctly. One guy knew what he was doing at uhaul but others were very poor of knowledge.
I reserved my rental online, with a 9:00am pickup time. I included my check-in information as your site said that this would make the pickup go more quickly. The store did not open it's doors until 9:10am. At that point, there was 1 employee to handle the 8 people who were there to get their rentals. He had to leave the store unattended as he went outside to help hook up a trailer. I did not leave with the truck until 9:50, putting me off schedule on the move.
Staff was very courteous and helpful.
Customers service was outstanding but truck did need some repairs other than that it i will use them again
The tank wasn't at 1/2 a tank but we were expected to bring it back at a half
waited in Binghamton for trailer for an hour they should have given a dicount
Entire experience was fast and efficient. Awesome!
Equipment is in excellent condition especially the Vans.
questionable on filling tank to a predetermined level??(gage 11.4...etc) why is it done this way?
Have the tanks full to begin with and then when it is returned...have customer fill it. The personnel are knowledgeable and hi light paper just fine on paper.
Will rent again, anyway......
Same as mentioned in the aforementioned comments..
The truck was larger than I ordered and had sticky spills on the floor. Also, the young lady that was working was very helpful and nice despite being on her own all day in a busy store.
We intentionally over filled the return gas before drop off....still said it wasn't enough got hit with another fee... other than that it was good.
I don't think this is location based, but when calling to reserve a trailer, the computer system was slow and timing out, causing the person on the phone to re ask for my credit card information over 5 times. Everyone on phone and in store were helpful and pleasant.
Need to make shour what the customer is moving. So that the customer can determine 14 footer or 10 footer. Having a ramp or not. Not knowing which has the ramp cost me two rent rather than one.
Rick at this location is very helpful. He makes sure that the customers are smiling whey they leave the store. Thanks!
When I checked in (3/31/14 ©10:00 am) the man at the desk acted like I was an annoyance. Hr said he would check the other tricks to see if there was a dolly I could rent, but didn't. The truck had no ramp.
The customer assistance was great!
The clasps on the U-box were damaged. Staff disorganized. I reserved online and stopped in the day before to confirm in person, took 90 min to pick up box, @ drop-off they had no idea I was coming