The owner/manager who handles the U-Haul rentals was not at the rental office when it opened. He arrive late and just handed me the keys. He did not give me a rental contract to read. I was in a hurry and already late because of him, so I just went with it. I returned the van the next day at 4:30pm and once again he was not there. Another worker took the keys and made a note on a post-it that I returned the van. Nobody checked the odometer or confirmed that there was no damage and a full tank of gas. Completely unprofessional. Finally, I just received my receipt via email and he charged $20 after hours service fee, but I picked up and dropped off the van during business hours. I should get a refund and U-Haul should no longer allow this location to rent for them.
SAMUEL O
Office Furniture Exchange
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salt Lake City, UT 84101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The return place was over crowded with very limited parking. I do not feel like I should be forced to download an app or pay an extra $20 just to return the truck
LONNIE KTruck should be clean. It was not. The windshield was very buggy. Storage area had to be swept out. Muffler was very loud.
Bev FHidden charges & not disclosed at the time of renting.
Shankeranand BI was helping move my daughter to Salt Lake City. After the movers emptied the trailer my truck wouldn’t start. A mobile mechanic was able to start my truck but it kept stalling and I needed to get to the dealership to get it taken care if. Even though they don’t typically accept trailer returns i explained my situation to the owner (this location was only 5 minutes from my daughter’s new place) and he agreed to accept the drop off of the trailer. I was able to get there and drop the trailer off and get to the mechanic to fix my truck so I could drive the 3 1/2 hours back home. The owner of this location was so kind to help me out!!!! I was so stressed about my truck breaking down with the trailer still hooked up to it and I was panicking about how/where to return it and this owner saved the day for me!!!
AMY R