I would rate this service 1/10. Since Saturday, I have been trying to rent a storage unit in the Buckeye location, and it has been almost impossible. No one answers the phone, and there is never anyone in the office. One time, a rude girl called me back and sent a link to upload my ID, but the link did not work. Of course, I tried calling her back, and she neither answered nor returned my call. I then tried uploading my ID through the website, and that did not work either. I left a request through the text message bot, and no one contacted me. I called again today, and once again, no one answered and no one called me back. This is extremely frustrating and unprofessional. With this level of customer service, I seriously question how this business operates.
Maria K | ReservationBriteLock Storage Buckeye
395 N Watson Rd, Buckeye, AZ 85396Customer Reviews
Available Units (All Sizes are Approximate)
Indoor Storage
-
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$17.00
Per Month
- Interior
- Climate
- Rollup
- No Electricity
*5 X 5 - Climate Controlled Storage
- Rate:
- $17.00 Per Month
-
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$28.00
Per Month
- Interior
- Climate
- Rollup
- No Electricity
*5 X 10 - Climate Controlled Storage
- Rate:
- $28.00 Per Month
-
Small
10' x 5' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$31.00
Per Month
- Interior
- Climate
- Rollup
- No Electricity
*10 X 5 - Climate Controlled Storage
- Rate:
- $31.00 Per Month
-
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$50.00
Per Month
- Interior
- Climate
- Rollup
- No Electricity
*10 X 10 - Climate Controlled Storage
- Rate:
- $50.00 Per Month
-
Medium
10' x 11' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$70.00
Per Month
- Interior
- Climate
- Rollup
- No Electricity
*10 X 11 - Climate Controlled Storage
- Rate:
- $70.00 Per Month
-
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$70.00
Per Month
- Interior
- Climate
- Rollup
- No Electricity
*10 X 15 - Climate Controlled Storage
- Rate:
- $70.00 Per Month
-
Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide- Rate:
-
$89.00
Per Month
- Interior
- Climate
- Rollup
- No Electricity
*10 X 20 - Climate Controlled Storage
- Rate:
- $89.00 Per Month
Drive Up Storage
-
Large
10' x 21' x 8'4 Bedroom Home or larger
Size Guide- Rate:
-
$82.00
Per Month
- Drive Up
- Outside Level
- No Climate
- Rollup
- No Electricity
*10 X 21 - Non-Climate Drive Up Storage
- Rate:
- $82.00 Per Month
2 Units Left!
-
Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide- Rate:
-
$89.00
Per Month
- Drive Up
- Outside Level
- No Climate
- Rollup
- No Electricity
*10 X 20 - Non-Climate Drive Up Storage
- Rate:
- $89.00 Per Month
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I would rate this service 1/10. Since Saturday, I have been trying to rent a storage unit in the Buckeye location, and it has been almost impossible. No one answers the phone, and there is never anyone in the office. One time, a rude girl called me back and sent a link to upload my ID, but the link did not work. Of course, I tried calling her back, and she neither answered nor returned my call. I then tried uploading my ID through the website, and that did not work either. I left a request through the text message bot, and no one contacted me. I called again today, and once again, no one answered and no one called me back. This is extremely frustrating and unprofessional. With this level of customer service, I seriously question how this business operates.
Maria K | ReservationThere is no on-site staff. Everything is done over the phone or online. Trying to get in touch with anyone over the phone is extremely challenging. I do not feel its right that id you move out after the first of the month that you have to pay for the entire month and it is not prorated.
Kerry s | Overall ExperienceI found the total experience to be very smooth. Every person I had contact with was so friendly and helpful. I recommend the facility to anyone who needs a clean place to store their things.
Rosemarie M | Overall ExperienceWe are suppose to move into the unit on the 10th of December
Bill W | ReservationI actually had a very disappointing experience. I showed up to my storage unit with my moving trucks and I could not gain access to my storage unit. There was a lock on it. There was nobody on site for help. I called the phone number listed on site which led me to a bot to help, but I could not talk directly to a person. It was starting to rain and I needed to find a different storage facility and to rent a different storage. By the time I got to the other place and was starting to unload my truck I received an information that a lock was placed on my unit with a code. None of that was communicated to me ever prior. Not a great experience.
CRAIG A | Reservation