Felipe V. on 11/25/2013
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The office staff was not very professional. The Uhaul rep. Was better.
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BRIAN P. on 11/5/2013
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I used the recommend chart to refill the gas and they charged me for not bring it back at it's original level. It was. Plus they charged me a fee because they said it was unclean. Even though I swept it out and my friend did to.
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JOHNATHAN S. on 10/30/2013
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The truck was rented to me with uneven tread on the drivers side front tire, something that was obvious with a simple 2 second inspection. When i booked the truck several days before i did expect that SOME 10 min inspection of the working order of the vehicle would have been done, but ONLY the oil was checked AFTER i arrived there. Not only did it take 45 min to do paperwork/ unload stored items from the truck and get me out the door, but the lack of inspection left me stranded for 90 min waiting on service. I understand things happen, but this was a 100% avoidable problem if someone would have taken the time to do their job.
this 2+ hour delay in my trip left me paying movers $70 to sit around and wait for me in Cheyenne. I have no doubt the shop "Southside Service and Rental" in Cheyenne would have done a much better job in taking care of their vehicles, they were all in obviously excellent condition when i arrived to drop of my rental.
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Jonathan F. on 10/24/2013
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Since they are different from the automotive business hours, post the U-Haul office hours on the website.
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Sarah P. on 10/22/2013
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We had to wait quite a while for their U-Haul rep to help us. They took care of someone who came in after us first.
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William M. on 10/21/2013
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Great place. Great service.
Thanks,
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Rebecca S. on 10/17/2013
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Efficient and courteous.
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ROBERT R. on 10/17/2013
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Pretty helpful but couldn't wire for trailer.
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stacey e. on 10/11/2013
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you overcharged my credit card for time i did not use.
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Pierce L. on 10/3/2013
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$20 unexpected and unexplained drop off charge (after complying with all the rules)?
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JARROD S. on 10/1/2013
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Excellent customer service, couldn't ask for better experience renting a Trailor. Great company!!!
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SEAN K. on 9/30/2013
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The drop off location at 1412 Mulberry was a piece of cake. Though the U-haul portion of the business was closed for the day, the two guys there were courteous and just had me drop off the key and leave the truck. Nice and straightforward!
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LINDA W. on 9/26/2013
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Truck interior needed vacuumed out. Personnel indifferent to pre screening of truck to appraise damage that was already there. Location is on a busy frontage road with very little room and just asking for accidents. U Haul trucks are even parked along the side of the road. Staff was not unfriendly, but more indifferent and could "care less" attitude.
Rates were pretty good but there is a lot of room for improvement at this location.
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LAUARENCE J. on 9/3/2013
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this location served my needs just fine.
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STAURT S. on 9/3/2013
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Truck Transmission was not working the best.
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FRANK D. on 8/31/2013
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Service was great . Very friendly and helpful .
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Karen M. on 8/30/2013
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There is no parking to drop off a dolly. After waiting in the heat the guy came out talking to a girlfriend on the phone. Made us wait longer. Wouldn't help us unload the dolly. Wouldn't help us park. After we had just driven 10 hours we were supposed to take care of everything ourselves. We unloaded everything and went back in to get checked out. Never opened the computer. Scribbled on the contract to say he had received the dolly. Told us to come back after hours to drop off the truck because they didn't want to have to help us. He was a total jerk. We dropped the truck off at the S. College location and he hadn't even checked our tow dolly into the system. The service at the South College location was the exact opposite. Friendly service. Nice, helpful people. No hassle whatsoever.
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Vicki P. on 8/24/2013
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The service rep, can't remember his name, was very nice and helpful. I would definitely recommend this location to anyone needed a U-Haul rental truck.
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ADAM S. on 8/19/2013
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Uhaul system overrode the time I requested the truck three separate times and I had to spend time on the phone on each occasion. The size truck that I had confirmed ended up not being available and I was forced to use a significantly smaller truck. Kings auto neglected to tell me they close at 3pm on the weekend even though my reservation was until 4pm so I showed up to drop off the truck and their location was empty with no instructions regarding check out. Overall this was a terrible experience and I will use a different service in the future.
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peggy s. on 8/19/2013
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This was a positive experience.
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KRYNN M. on 8/13/2013
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A tire blew out on the truck and it cost us 2 hours of moving time! Also I was informed to pick up at two different locations????
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Jason F. on 8/13/2013
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The people at Kings were very friendly and took care of everything quickly and professionally.
The only issue I had was with Uhaul in general. I made my reservation 2 weeks in advance, called the next day as I never received confirmation, was told I would have to wait until 2 days before my move date for confirmation, but not to worry because you had "lots of trucks". Then two days until my move I did not here from Uhaul so I called and was told everything was taken care of. Then the morning before my move, I received a call with a "I sorry but we don't have any trucks, would it be convenient to pick it up in Ft. Collins. No it was not convenient, it is 50 miles away and added 2 hours of time I did not have, as I was planning a move. This was very unprofessional.
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Daniel S. on 8/13/2013
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The location of the Uhaul franchise was hard to find, the office was cramped and needed more staff.
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Ryan G. on 8/7/2013
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We were told this was a 24 hour drop off. We arrived to a dark store with a few trailers out front. We called a helpline, and apparently you can drop off the trailer, but still retain responsibility until the store opens back up. That is NOT a 24 hour drop off. Not to mention the fact that we would have had the trailer back a day early if we could have talked to someone. What if the next day was a snow day? Do we retain responsibility for extreme weather damages because a "24 hour drop off" couldn't do paperwork for up to 36 hours after we dropped it? This whole U-Haul experience was inconvenient in Tallahassee, and flat out irresponsible in Fort Collins.
Also, fix your storage website! There is only one place here in Fort Collins to get the "one month free storage" and it's not even in Fort Collins. I called 4 angry storage places first before finding this out. Thank goodness I didn't just assume what was "convenient" for us was convenient for U-Haul too.
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