JACOB S. on 5/20/2013
Rating:
Frank was very rude throughout the whole process. The building was not clean. They were not professional at all.
|
April R. on 5/20/2013
Rating:
Rented the truck on a busy saturday. The people were quick and we were in and out in a few minutes.
|
Kalhie Q. on 5/18/2013
Rating:
I had great customer service. I will defiantly spread the word about Uhaul.
|
RICHARD M. on 5/15/2013
Rating:
Very reliable; friendly staff.
|
Irene C. on 5/6/2013
Rating:
I called to ask if I could change my location for a drop-off to Denver instead of Fort Collins and they told me that I could but I would have to pay for a $50 charge. I accepted and then drove to a location in Denver which added about 15 miles to my drive. When I got there they told me that they would charge over $400 to drop it off there. The guy at the other U-Haul was very dismissive and did not give good customer service. I ended up driving it to Fort Collins and having to pay for the extra mileage for the information they gave me.
|
REGINALD K. on 4/25/2013
Rating:
The young attendant at this site was very courteous and helpful. He went out of his way to set me up with just the right truck.
|
carie y. on 4/15/2013
Rating:
Thank you for all your help in such short notice!
|
JOE B. on 4/2/2013
Rating:
I was not made aware that if I was late I would be charged for a full second day rental? That's darn near criminal. If I'm getting charged for a second day then I should have access to the truck for a second day shoot i could have slept in it I am a single father who was recently kicked out of his home. The $50 that was taken from me may not have been a big deal to you guys but it was the difference between having a place to stay tonight and food but hey, I was late so it's justified right??
U Haul at Kings Center is garbage and I promise I'm going to tell as many people as possible about this experience.
|
JOHNATHAN A. on 4/1/2013
Rating:
Only thing I can think of, because I am not from the Fort Collins area, would be better driving instructions for those not from the area. Otherwise, have a little patience, the crew there is doing their best with the facility they have, and working on improvements to it. The customer service from the crew was great, from a total strangers' point of view!
|
MIKE G. on 3/6/2013
Rating:
very nice people that know how to take care of a customer!
|
SCOTT M. on 2/10/2013
Rating:
The cab interior, windows, and mirrors needed cleaning prior to customer pick up, otherwise the rig was ready to go. Safety and use briefings were excellent/thorough. They made the equipment available to me early, called me when it was ready, and were very courteous/professional. Top notch.
|
FARRELL B. on 2/4/2013
Rating:
Great customer service, polite, courteous, and very customer service oriented.
|
CHAS M. on 1/30/2013
Rating:
The portable ash tray had ashes in it and spilled onto the dashboard. I wanted a pickup, but had snow in it. There were no questions about the service rep, but that was the one good thing. Otherwise, not a nicer U-Haul, but no big deal.
|
Frederick K. on 1/30/2013
Rating:
n/a
|
TOM B. on 1/29/2013
Rating:
Everything was great- staff was friendly and fast service!
Thanks!
|
wayne m. on 1/29/2013
Rating:
Extremely nice people that run the place, very helpful and they know the product and were able to direct me to the equipment best suited to me needs. I would recommend them highly and will use them as my preferred u-haul agency again if needed.
|
Greg B. on 1/21/2013
Rating:
Everything worked out very well for me.
|
