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JOHN P
Customer Reviews for Kings Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Service.
Wayne WExcellent, fast and easy drop-off. Very friendly employees helping
JENNIFER BGreat job. Thank you for the easy transaction. I would definitely use your services again
Douglas CPave the lot where the units are held. Other than that the staff are great and the unit was in great working condition.
JEFFREY MOne employee is above polite, kind, understanding. The other is .. well.. opposite.
Elicha RThe person who checked me out and set up the trailer initially was incredibly helpful and lovely. I did not catch his name unfortunately but he was great. Pickup went smoothly.
Susannah HThe staff was friendly and helpful. The pickup was hassle free.
Brian MZack provided prompt, friendly, and professional customer service.
Tim MDespite U-Haul’s attempts to make the check-in process efficient, the lack of personnel at the designated pick-up location did result in some confusion and uncertainty. I’d recommend having attendants on-hand.
kreig lDon't be afraid. Go uhaul !
Robert WGreat location! Very popular!
Richard ARudest staff person ever experienced.
Maddie YPerhaps set up additional check in stations with additional people the last Sunday of July, which was said to be the busiest day of the year. Many college students need to be out of their rental units the following day. The wait was pretty excessive.
Christine HThe gentleman who helped me (blanking his name, but had longer gray hair) was courteous and helpful. The technology system however was very clumsy and slow. The app was not intuitive, nor did it work at all on half of my families phones. The app needs some help. Mobile return was a bit burdensome but worked well overall. Equipment worked as expected. Overall would reccomend this location, but uhaul needs to address their technology.
Amber TExpensive but useful
Jessie AWe had the BEST experience with Kings Auto!! The guys were super helpful and very kind. Made sure everything was ready to go. When we returned the truck, they checked to make sure everything went well. Just really kind!
Jennifer SJulio and Santiago were great, they offered me a water while I waited for my uber to pick me up at the little shaded customer pick up spot!
Danielle GHunter is always the best
Caleb MEveryone was very nice. It’s a very busy location on Saturday morning. I think they could have used more help. But the employees that were there were very knowledgeable and helpful.
Janelle CEverything was great except they might have charged me twice.
LAURIE EWhen I had to change my reservation date I was booked in a completerly different town and had to make multiple calls to get it rearranged to the town where we needed to pick it up. That part was stressful, but did not reflect on the actual pick up location.
Margaret PThe location was sent to for pickup and drop off was not even close to where I wanted or needed to drop off. If the location I selected that said on line had one, then I should of been notified. Not pushed somewhere that was almost 10 miles out of my way to pick up and drop off. They young guy I picked up from was rude, but the older gentleman I dropped off with was pretty good.
Dwane CI forget the person's name who checked me in and helped me but he was absolutely awesome!!!
Robert BGreat experience. Easy check-in and easy check-out. Would recommend this location based on my experience.
JERRY MEasy process, no complaints
Kurtiss DI was not told that I had to fold the blankets I rented. We didn’t use but 12/24 and we folded all but about four. I was charged $27 for not folding those blankets, which cost about $15 for a dozen to rent. I called to complain - he said it is written on the back door. No one told me I had to scan the outside of the truck for additional charges - read the fine print on the outside of the truck. I will not go back to this location ever again. I have been renting trucks for 40 years. This is the first time I was charged for something like not folding blankets - which you launder again anyway. It felt like a scam. I feel ripped off!
Tracy DThe UHaul personnel was very good. HOWEVER-- the movers listed on the Uhaul site which we chose were 1.5 hours late showing up!! But once they were there their moving service was excellent.
Gary RStaff is friendly and reviews all options. Equipment was in working order and performed fine. They suggested options I had not thought of (but wanted). I'd rent here again for sure if I had need.
Erik SNumbers for key lockbox are unreadable. Internet sucks so it was not faster than using a human to complete the rental. This location is conveniently located but everything else sucks
ADAM CGlad someone was there on off hours to tell me where to put the trailer. If that person was not there, I would have had no idea where to park it. Visible signage would be helpful.
David PIt is difficult to replenish gas when the truck is not full to start out.
Susan JA clean windshield would be nice otherwise a very good experience.
Jon MKind and helpful. Thank you!
Giovanni CThe guy that helped me was the most friendly and helpful person I’ve ever worked with at a Uhaul store…both for the rental and the return, same guy. Sorry that I didn’t catch his name.
CHRISTOPHER HGreat customer service!!!
Robert BNo personnel it was after hours
Monte TExcellent customer service and truck rental. We got there at the same time as four other customers. The U-Haul representative was quick and professional. The two customers in front of me both had minor issues with their rental paperwork and technology. The representative handled both with patience and professionalism. I had no problems with my rental and was impressed that the representative noticed I had requested a hand cart with a 10’ truck that didn’t have a ramp. He wanted to make sure that I was aware of that before I paid. I still wanted it that way but appreciated that he was keeping my best interests in mind. The process was very pleasant and I will be using this facility for my rentals in the future.
Hiroyuki KZack kicks ass, I had an issue since my new car only had a 7 pin....he was on the spot with the fix. Thanks Zack!!! Kings is my Uhaul home for FOCO now!!!
Peter WThx
DAVID RThe guy who checked me in was awesome! Had computer issues so he checked me in on his phone. Felt bad for him. You guys need to make sure their systems work!!!!! He was very professional and took the time to make sure we were all set up and safe! I would go back there again! Forgot his name but I picked the trailer up on Wednesday 6.17 at around noon. Good Dude!
mark pYour team was fantastic. Starting with the young lady that took my call at your call center. Her name was Teresa and she seriously took my stress away with her calm demeanor and patience with all my questions.
Darlee DWe are an annual customer here. Hunter is always so accommodating. I feel like he cares about our needs and makes sure we get the right gear and always has it ready for us.
Patrick CI returned the trailer rental and missed the end of day by about five minutes. The app could not load the scanner to verify that I was returning it to the correct location. That was no big deal because I knew I was at the right location because that’s where I rented it earlier that day. I know that the U-Haul app has nothing to do with this particular location. But the website did have instructions on how to document the drop off, which I did. Everything worked fine. Honestly, the sign-in and rental and check-out was way faster and easier than I expected. That put me ahead of schedule by at least 30 minutes that day — which turned out to be super important by end of day. Easy access in and out of the rental lot. Helpful staff. Overall easy 5/5.
Erik SJoseph was a true professional and actually one of the nicest people I encountered during my stay. He explained all the details to me in a manner that I could understand and was beyond attentive to my questions and concerns. 5-Star Service across the board. THANK YOU Joseph.
George TYour App was stupid, and useless but the location was great! Skip the app and keep these people paid well and happy because they are more important and helpful!
Alex BSales person needs to notify customer that the customer will receive a text with a link to fill out/photograph the rental vehicle as part of the pre rental process. We were not advised and by the time we saw the text our pre inspection window had closed.
KIMBRA C