ANGEL S. on 7/22/2014
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For now, NOTHING. Everything is good.
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Brian F. on 7/19/2014
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Noel was very professional and efficient.
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MELINDA R. on 7/19/2014
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I requested the truck 1wk in advance and didn't get a confirmation until the day before pick up. After calling to days prior to pick up I was told they still couldn't confirm and I would receive a call the next day . I received an email at 3pm the day before pick up. The email said I couldnt pick up until noon.
When I called the 800 # the women on the line was very rude when I explained to her that a really needed the truck at an earlier time ( also the # to the pick location isn't updated online)
She said "just because you requested a time doesn't mean your going to get it " i called the pick up location and the man who answered was very polite and helpful. He arranged an earlier pick which was the time that I requested on line .
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Rick V. on 7/19/2014
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When returning a vehicle I should not be asked to remain in the vehicle and go through helping with a safety check. I have better things to do than to help check the flashers, brake lights, reverse lights, etc. These should be employee responsibilities. The attitude I received when questioning this was also inappropriate. Hopefully the service will be better next time.
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ROBERT H. on 7/18/2014
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Check the tires on the car carrier, sell locks that work on the rented truck. Allow a customer to get a refund on a lock that does not work on the truck rented and not force a customer to search the lot to find the UHaul person for pickup. I will be contacting Uhaul management at the highest level I can to comment. And I can tell you I will NEVER again do any business with Uhaul. This company maintains it's equipment on the road at the customers time.
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MICHAEL K. on 7/17/2014
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Becausevyou charge so much you charge for everthing I think its losy that you want to charge people for a trailer hook up 60.00 when it use to be free you should be ashamed of yourself a large co like your self taking advantage of people I will never use you again I thinkyou guys stink and then chage more for
A truck plus so much for milage when irs you get 0.55 per mile and you charge a 1.29 per mile you guys stink I will never you you guys again also no one in yhe store for over 30 mins store was wider open Im telling everyone I know not to use you untill you clean up your act once again uou guys stink
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JOHANNA V. on 7/16/2014
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Everything was great but the A/C in the truck didn't work. Thankfully it wasn't that hot.
Thanks so much!!
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RICK B. on 7/15/2014
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Worst experience that I have ever had with a moving company. I never received the utility dolly and two wheel dolly for my moved and was charged for it and not refunded my money. I also did not recieve the correct truck size and was quoted 935 for a 14 foot truck when the actual price was 550. An absolute head ache. On top of that when I returned the truck I was charged 136 as if I stole a furniture and utility dolly that was never supplied. I am currently speaking with a lawyer to get this problem remedied as no one at uhaul deems it necessary to contact me. I was informed that it would be 3-4 days to speak with a manager! Ridiculous service..... Absolutely appaling.
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Amanda N. on 7/14/2014
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Good service. All the employees were helpful and kind. They were very clear with the instructions.
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HENRY L. on 7/14/2014
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First time user and I will be coming back
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STEPHANIE B. on 7/13/2014
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The staff that helped me was very friendly when I arrived and easy to work with.
However, this location was not my original drop off location. When I left Kenosha, the man helping me said I could drop off the truck at any location of my choosing. However, when I left Kenosha I received both a text message and email explaining I had to drop off my truck at a specific location (which was fine, as it was close to my house). HOWEVER, the specified location was closed when I wanted to drop off my truck, did not have a 24 hour drop off, and was closed on Sunday. I called to ask for help and the woman who I talked to was talking down to me, basically explaining how to execute a drop off after hours (when that was not the issue at hand). After being transferred twice, I was able to solidify my drop off location. I wish I could've just picked my dropoff location while I was in Kenosha and avoided this.
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JACQUELINE S. on 7/12/2014
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Noel was fast, friendly and helpful. Boxes were great and the truck was in great shape. Fastest Uhaul experience I've had during the last five moves.
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STEPHEN M. on 7/10/2014
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Waited for 3 hours in a line after receiving multiple confirmations that we would have a truck and never received one screwing up our entire moving schedule and costing us much more money.
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OMUR H. on 7/8/2014
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Very prompt service thank you
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David T. on 7/7/2014
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Even though I had pre-checked-in, I waited in a 30-minute line to get my vehicle. Also, no windshield washer fluid. But the drop-off was great.
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Chad S. on 7/6/2014
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Chrissy was fantastic. She had is in and on our way in 10 minutes. Our rental was 7-6-14, 9:00 AM. She should be commended and more staff and locations should operate like she did today. Thanks UHAUL.
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Ed C. on 7/6/2014
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Nice to know there is a location this size right off the Kennedy Expressway. Very convenient and centrally located.
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MARIE N. on 7/5/2014
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The employees were awesome!
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glenn v. on 7/5/2014
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Very excellent experience. Thank you very much.
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Jenny R. on 7/4/2014
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Crissy was great and very helpful.
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RYAN B. on 7/2/2014
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My girlfriend and I moved to Chicago today. Upon arriving, we unfortunately realized that our couch would not fit through the door of our apartment. We hurriedly tried to get to this uhaul of Lincoln park to get our one month free storage for it. Luciano from this uhaul location is an absolute saint and deserves a 200% pay raise. The first locker we rented wasn't big enough, and instead of telling us to kick rocks and leave he made some changes in the computer system and he personally came out to the locker and helped me move the couch into the storage locker. Without him, our day would have been a lot worse. And he stayed late (well after 8 p.m.) to help us. I highly recommend this location for Chicago movers.
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ANDRIY K. on 7/1/2014
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Rate per mile should be lower then 0.59 that was too expensive
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EMILY W. on 6/30/2014
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I was not aware that my reservation was moved from George's Garage to this location, but everything else went smoothly. When my boyfriend forgot his keys there, the staff was very accommodating.
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Jennifer H. on 6/30/2014
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Reminders about the parking brake would be useful, as well as very very clear instructions about after hours dropoff protocol.
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COLM H. on 6/30/2014
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More employees on duty.
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