DEBORAH H. on 7/21/2014
Rating:
The gentleman at Sinclair Station was very nice, quick and turned thew AC on before I had to get in the van.
|
BARBARA G. on 7/20/2014
Rating:
Henry was really nice and helpful.
Great service
|
FRANCES K. on 7/19/2014
Rating:
I reserved online and provided my credit card. I then did the early check in. I called on Friday to make sure everything was OK--told yes. When I sent my friend to pick up the truck, they said they did not have my credit card info and would not accept it over the phone and required $100 cash. I am furious and will never use you again
|
REBECCA K. on 7/15/2014
Rating:
make sure the dollies are in working order .Not only that but I had made a reservation two months in advanced and they did not have what I had ordered had to drive 20 miles to this location to have what we ordered poor customer service on the phone and should have been rein bust the money for travel to pick up the uhaul for fuel
|
ALEXANDRA S. on 7/14/2014
Rating:
Our equipment wasn't ready at our pick-up location. We were told by the pick-up location we had to call the 800 # to get the $50 refund; when I called the 800 #, I was told to inform the personnel at the drop-off location. Sinclair on Federal Blvd was our drop off location. When we asked about the guarantee refund, we were told to call the 800 #. At this point, it would have been nice to have a person help us ensure we got the owed refund. Other than that, this location is just a gas station with lots of U-hauls.
|
Michelle l. on 7/12/2014
Rating:
Good experience. Nice guys who checked me in and out. Plan on going back to this location when I need to get my stuff out of storage.
|
Chuck K. on 7/8/2014
Rating:
nothing, polite truck was ready when promised
|
AMANDA S. on 7/4/2014
Rating:
Difficult to access with a trailer. We did after hours drop-off and had no idea where to park it.
|
doug f. on 7/3/2014
Rating:
2 muscular guys work there are just awesome,thats all I can say.
Very happy to gave my business to them :-)
|
ALEJADRO S. on 7/2/2014
Rating:
Good service
|
ANTHONY L. on 7/2/2014
Rating:
Not much.
|
ERIC W. on 6/30/2014
Rating:
no comments
|
ERIC W. on 6/30/2014
Rating:
no comments
|
LINDA H. on 6/21/2014
Rating:
Everything was great!
|
Emily P. on 6/18/2014
Rating:
Great customer service and very efficient.
|
Brooke F. on 6/14/2014
Rating:
Very unethical business; was double charged for 2 separate items that were not used. Asked for and received 12 furniture pads but was charges for 24. Used 1 dolly and only received 1 dolly but was charged for 2. Several local taxes in addition that are not part of the online reservation price. Clerk did not disclose an additional 10% fee for paying with a credit card. The amount shows up on your online receipt. Very sketchy business- super unethical. I would use Budget from now on. They are up front and honest. Shame on you Uhaul for allowing your satellite locations to be ran by such shady unethical business owners. I would only use this place if you are ready to be taken advantage of and overcharged for items that you did not receive.
|
FARAH H. on 6/9/2014
Rating:
The guys were great and very helpful but the fact that it was not a store was a hindrance. The Alameda St.location in Denver, where I made my reservation, should have told me that I would need a raised hitch. They were not the most helpful. The guy behind the counter was nice but didn't seem very knowledgeable and the woman helping him seemed too busy for anything. They were responsible for letting me know what the specifications of my car needed to be before pulling a trailer. They looked at my car and said it was fine.I went to the pickup location on a Sunday, not knowing it was a pickup point and not a store so they were the ones who had to tell me that there was no way of pulling a trailer with the current hitch height. They were very nice,helpful but couldn't help me with hitches adapters. I know that Uhaul company stores have the different size extenders (I saw them at the drop off location). We had to drive around to auto stores and finally find one that knew what we were talking about and had one. $117 later we finally were able to drive off with the trailer and our trip was delayed a day. The pick up location was not a store and the reservation location wasn't very knowledgeable and helpful. The pickup location was at least helpful in telling us what we needed so we could go on our way.
|
HEIDI T. on 6/7/2014
Rating:
My salesman was very friendly and helpful. Moving is such a tiring experience. It helps to work with someone who is understanding.
|
Sean H. on 6/6/2014
Rating:
They told me they would give me two extra days and 20 extra miles for free but it was not free. It ended up costing me 100 dollars more than my online quoted price. Also he I ordered a lock and mattress cover online and he told me that I hadn't paid for them yet and made me buy them when in actuality the lock and cover where at a different location. AND Your useless costumer service won't refund my money for things I never recieved. And I had to hold for 2 hours to find this out.
|
Charissejoy S. on 6/5/2014
Rating:
Very clean and new trucks. Very accommodating to the customer!
|
BRIAN B. on 6/5/2014
Rating:
Late drop off available! I dropped it off just before 10pm and there was still someone to check out with.
|
JENNIFER J. on 6/3/2014
Rating:
Everything was overly rushed and busy... He forgot our packing blankets and never refunded us. The truck smelled like body odor and cigarettes.
|
DAVID B. on 6/3/2014
Rating:
The person working there was not helpful and quite rude and took forever. I did not have all my moving blankets and he told me I could not return them at a later date then talked to someone on the phone for 15 minutes before letting me know I will be charged and then refunded when I return it. I have yet to see my refund. The guy was terrible and I will never go there again and will use Ryder exclusively from here on out.
|
JESSICA F. on 6/2/2014
Rating:
He was kind of rude at first
|
GREG H. on 5/31/2014
Rating:
Good and fast customer service thank you
|
|
|