U-Haul Moving & Storage of Kitchener

U-Haul Moving & Storage of Kitchener

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Address

144 Charles St W
Kitchener, ON N2G1H7

(519) 744-5227

(Victoria and King)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • 24 hour dropoff

View Rentals

Trailer Rental & Towing in Kitchener, ON at U-Haul Moving & Storage of Kitchener

Moving to or from Kitchener, ON? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Kitchener, ON, N2G1H7 today.

Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Kitchener, ON

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Cargo trailers

Cargo trailers in Kitchener, ON are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Kitchener!

Utility trailers

Utility trailers are perfect for towing large or oversize cargo in Kitchener, ON, N2G1H7. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Kitchener provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.

Car trailers

Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Kitchener, ON and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.

Motorcycle trailers

Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Kitchener, ON online today!

Trailer and towing supplies

Buy a trailer hitch
U-Haul trailer hitches

Enter your vehicle information and we'll help you find the right trailer hitch.

Buy a hitch ball or mount
Hitch balls and mounts

Buy standard and specialty hitch balls and mounts.

Buy hitch wiring
Wiring and lights

Everything you need to hook up your vehicle to your trailer.

Trailer and towing tips

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Tow Dolly User Instructions

Instructions for operating a U-Haul Tow Dolly

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Auto Transporter User Instructions

Safety precautions and directions about your Auto Transporter

Customer reviews

robert s. on 5/21/2015
Rating: 2 out of 5 stars

Staff are friendly and helpful, but the location is very cramped due to ongoing construction and general lack of space.

heather r. on 5/19/2015
Rating: 5 out of 5 stars

I did not like that the trucks came with a dolly and bags as they took up space in the truck and I did not need the supplies so they were in my way. I also left staps in the uhaul and called 1st thing the following day and I am still waiting for a call to be able to come in and pick them. 226-338-2567.

DANE K. on 5/18/2015
Rating: 1 out of 5 stars

Please warn about poor availability. After waiting in line for 45 minutes I was told very kindly that my truck I ordered 5 minutes prior was not there. Although the experience was recovered when your employee generously provided a hand truck when inquired the next day. Unfortuetly I was charged $33.53 for EZ Fuel Sales and there is no way in hell that I used that much gas. The needle literally didn't go down. I don't appreciate the events that occurred and that I was charged to fill, what seems like the entire tank. When I need to use a rental service again I will be looking elsewhere, which is disappointing because I've used your service many times. I generally don't leave comments but I thought I would hopefully reach out. Thanks.

derek r. on 5/18/2015
Rating: 4 out of 5 stars

I'm not sure if this is a comment about this location or about the UHaul call centre: it's for whomever answers the phone when the number for this location is called. The first operator insisted on giving me the in-town rate over two days when I clearly explained that what I needed was a longer distance rate (between towns) on one day. That first operator almost lost my business, because then I called Discount to get a more reasonable rate for the job I needed to do. My move was 250km total: 125km each way, moving some stuff from town A to town B, and some other stuff back from B to A. When I called back to UHaul to cancel my reservation, the second operator said that there is in fact a different rate for longer distance moves. The quote I got this time was less than half the original quote, and was also less than Discount. When I arrived at UHaul to pick the van, the rate the person at the store gave me was higher than what the second operator quoted, but still in line with Discount's rate, so I kept the reservation. Then, when I returned the van, the price I paid was slightly different again (but this difference was based on actual usage). So, for a simple one day van rental I saw four different prices, and the first one quoted was the wrong pricing model for the job. The problem with the first operator, in my opinion, is that they did not have any real human comprehension capabilities: they just punched my request into the website. I used the phone and not the website because the pricing model on the website was not the right one for my job. A person should able to think and to do more than a website.

tom m. on 5/17/2015
Rating: 4 out of 5 stars

Regardless my request of no insurance, I was charged the fee for the insurance. I called the day after and spoke with the lady who worked on my file. I was promised that the insurance fee will be refunded to me. However, this has not happened yet and I am not happy about this.

van t. on 5/17/2015
Rating: 4 out of 5 stars

The customer rep who helped me knew exactly the ball mount I needed to tow the trailer I had reserved. His attaching and removal of the trailer was also done in a professional manner. Unfortunately, I didn't catch his name, but he did an exceptional job!

Craig S. on 5/17/2015
Rating: 1 out of 5 stars

First I had an appointment made a week in advance Then I received a call two days prior to advise that they would have to change my appointment time to another day. That would not work for me so They were able to get me in the same day (Sunday) but a later time instead of my 12:00 PM appointment time..they changed it to 'anytime after 3.' I was there until 5:10 PM. At still only the wiring was installed in my vehicle & no hitch. They were claiming trouble with the five bolts as rusted which is possible. So I had to take my vehicle to my mechanic to fix the issue. All done & then back to U-Haul for what was supposed to be a 30 minute job to install the hitch..2 hours and 30 minutes later still no hitch on as the guy working on it was claiming he could not get it on because of a non factory bolt. I purchased the hitch, ball & pin & will go to my mechanic. Bottom line is that the guys working in the garage are NOT licensed mechanics so you are better off buying the parts & going to your own mechanic. Also, the waiting room is under lock & key which I am thinking against fire regulations. Will not go back to at least this location.

BARRY P. on 5/16/2015
Rating: 2 out of 5 stars

Have the vehicle that I had reserved at the site. I had to take a bigger vehicle which cost me more in gas.

Jonathan W. on 5/13/2015
Rating: 3 out of 5 stars

The customer service was excellent. The location is somewhat challenging currently due to neighbouring construction which appears to be forcing congestion in the access and parking area for the location.

andrew w. on 5/11/2015
Rating: 3 out of 5 stars

Surge brakes on the trailer!

ADAM B. on 5/11/2015
Rating: 4 out of 5 stars

convenient location for us. We dropped the trailer off Sunday evening.

Eddie M. on 5/10/2015
Rating: 5 out of 5 stars

Good selection of equipment. The motorcycle trailer was easy to use. Construction near the building made parking and drop-off unclear. More signage would be helpful. Overall very satisfied, and would definitely rent here again.

Greg z. on 5/6/2015
Rating: 1 out of 5 stars

The store manager, Chris, was very rude and completely out of control to serve all the customets in line. She has lack of management, leadership and customer service skills. I will definitely try to find another rental place before I will come back. This manager is not capable to perform. I have reserved a trailer a week before to make sure it's ready for Saturday, when I arrived 15 min before my rental time there was a long line up. I have not seen my trailer on the lot so I have approached Uhaul employee to verify if my trailer is ready. I was told to wait in line and no information about availability was provided. After about 45min wait time when I was already checked and charged the staff realized that my trailer was rented by mistake to someone else. I was offered a smaller trailer, but never refunded any difference in price. In addition trailer had leaking tire and I had to pump it 4 times throughout a day. Really bad experience. Some managers shouldn't really keep their jobs! Good company, competitive pricing, but really bad local management!

MIKE S. on 5/6/2015
Rating: 4 out of 5 stars

Another fine experience

David F. on 5/6/2015
Rating: 3 out of 5 stars

This is my second rental from this location inside a couple weeks. It was a very busy weekend to rent, but they managed to move everyone through efficiently. Good service this time. Thanks!

Marc S. on 5/5/2015
Rating: 3 out of 5 stars

The pick up and drop off need to be quicker. Staff was friendly and helpful but I waited at both ends

DON E. on 5/4/2015
Rating: 4 out of 5 stars

keep up your current good work.

KAREN M. on 5/4/2015
Rating: 3 out of 5 stars

Very busy at check-in. Could have used more staff for the size of the line-up at the time of check-in.

Wendy K. on 5/4/2015
Rating: 5 out of 5 stars

I spoke with someone at a different location who was abrupt and not very friendly. The customer service here was great. No problems at all.

Naomi H. on 5/3/2015
Rating: 2 out of 5 stars

Staff were not able to handle the amount of reservations. Some staff were yelling at customers and other staff. It took over an hour for us to get our rental even though we had a reservation.

john r. on 5/3/2015
Rating: 5 out of 5 stars

Excellent customer service

KIM B. on 5/3/2015
Rating: 1 out of 5 stars

We waited for 1.5 hours to get our rental van. When we left there was a long line of others waiting. I will never rent from Uhaul again. The entire operation was disorganized. The parking lot is not marked so customers parked behind rental vehicles. A lot of time was wasted by agents looking for customers to move their vehicles. While we were waiting, the two agents rented out the same vehicle to two clients. The one agent berated the other one for what appeared to be an honest mistake. Her energy would have been better spent fixing the error. When the agent working with us assigned a vehicle, she couldn`t find the keys. She spent about 10 minutes looking and relooking in the same place for them. When the other agent returned she said the keys were in the vehicle. We went with her to the lot and looked at all the vehicles and could not find ours. The agent went back inside and then the second agent came out and again searched the entire parking lot to come to the same conclusion that the vehicle was not there. Our agent came out about 15 minutes later with keys for another vehicle. This mistake wasted at least 30 minutes of our time, along with all the people standing in line. The workers were disorganized and seemed completely overwhelmed. I had reserved the rental on-line and had not anticipated this wait. We had a busy moving day delayed by the incompetence and disorganization of the staff at this rental location.

John R. on 5/2/2015
Rating: 5 out of 5 stars

Give the woman in charge a raise. She has the best U-Haul location in the world I think.

JOANNE F. on 5/2/2015
Rating: 3 out of 5 stars

Not enough people at the cash register. Had to wait in a lineup at pick up and drop off. Parking lot was also not efficient. Too many vehicles (uhaul and customers), not enough room to come in or go out. On a positive note, they offered a larger truck for the same price as a smaller one because the one I reserved was not available.

ANTHONY W. on 5/2/2015
Rating: 3 out of 5 stars

This location has poor parking options.