scott a. on 7/28/2014
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My original rental was with the Memorial Drive Appleton location. I was sent away without the rental due to my having an Explorer 4WD, even though I found out later that "the do not allow" was not for new models. Grand Central has my business in the future!!
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jennifer m. on 7/21/2014
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when you rent a uhaul on line they shouldnt tell you the total is 44 dollars when in reality its 112 plus you gotta fill it up which costs 43 dollars so 200 dollars for a uhaul is ridiculous. very unsatisfied. the total should be discussed with the customer. not just hand over your card and they charge it
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Tony P. on 7/15/2014
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They were very friendly on the phone and great to work with. will use them again. Thank you
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coty k. on 7/12/2014
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Too expensive
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THOMAS O. on 7/7/2014
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The service representatives were very friendly and got us on our way in a matter of minutes. We were very impressed! Thank you.
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SHELLY F. on 7/6/2014
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It was easy to set up and the pick up of the truck was pleasant and it was a very good experience.
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Matthew P. on 7/6/2014
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Lady at the register was extremely friendly and nice. I appreciate people like her in customer service!
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LAWRENCE C. on 7/3/2014
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The only trouble with the pick-up location is that it was more than 100 mi away from the pick-up location I reserved 4 weeks prior. This was only a slight improvement over the 150 mi distant pick-up location UHaul initially offered me. Even worse, UHaul notified me of this just 24 hours before the scheduled pick-up. This in inexcusable for a company supposedly specialized in truck rentals. Next time I will pick a different company.
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LISA A. on 6/16/2014
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Always our 1st choice for rental location!!
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JONG L. on 6/9/2014
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N/A
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ALBERT W. on 6/8/2014
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Good, courteous service. Would rent here again.
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AMY C. on 6/2/2014
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I rented the truck for 24 hours. I was called next morning by Grand Station stating there was a problem truck was to leave for MN at 3 could we change our time and have it back by 2:30. When I went to get truck I did not see that return time was wrong they put truck due back by 6Pm same day. Next morning received 2 calls that truck was rented out for day and to get it back we unloaded in yard to get truck back. We were offered a tarp to cover our belongings but we should not have had to do that with a 24 hour reservation. I am er Ryan disappointed.
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CARY W. on 6/2/2014
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They went out of their way to help me. I had a reservation with another location that just recently went out of business. My prior reservation was somehow lost, and I needed a trailer in two days for a move. I will always use this location for all my rentals. Cary
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CHRISTINE H. on 5/30/2014
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Appleton staff was extremely polite and helpful!!
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TAMMI C. on 5/27/2014
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Finding a location to pick up a UHaul was extremely inconvenient, I was grateful for Grand Rental Station. I was redirected several times and it was really frustrating. I have used many U-Hauls and this experience has made me apprehensive for future experiences. So glad Grand Rental Station was open and sooo friendly and helpful!
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JUSTIN P. on 5/26/2014
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Nothing had a great experience
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COLE S. on 5/25/2014
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The pick up place was helpful and friendly, but I had to call the uhaul 800 number three times cause they never had the locations right or the days right and the ladies that called from indianapolis about when I had to drop it off was rude and saying I had to return it on this certain day when . And the dates for confirmation was never right and I kept calling to tell them the correct dates and they still got it right and the gas gauges were faulty.
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KEVIN F. on 5/19/2014
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No problems at this end.
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ZOHN Y. on 5/19/2014
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Tires wearing out and pressure are low to the flat, not good...needs to keep all equipment in good condition and ready for next pick up...I didn't get the cargo I requested do to bad tires wearing out so bad and not safe for the road trip...!!!
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JOHN B. on 5/14/2014
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Very personable counter people. Friendly, prepared.
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KEN H. on 5/14/2014
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Easy to rent, good location, purchased supplies for the move when I made the reservation and drop box for after hours drop off.
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KEITH K. on 5/9/2014
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Quick checkin procedure and again very friendly staff
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KEITH U. on 5/8/2014
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Good equipment, helpful agents
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STEVE N. on 5/2/2014
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The people at this location were very friendly and returning the truck only took a few minutes.
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Christine B. on 4/29/2014
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The inside the truck was not clean. The windows on the inside had a film on them. The cup holders, were very dirty, and sticky. But the van drove good even in high wind and rain, and handled well.
Thank you for the help on this...
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