Christopher L. on 1/25/2015
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Not have the dolly/pads in the back of the truck. They get in the way/take up space that could be used for items. If I wanted them, I would order/rent them. Otherwise, all good. Thanks to Phil for your help!
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BRYON G. on 1/12/2015
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Good service
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BILL/ASHLEY C. on 1/12/2015
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GREAT FRIENDLY SERVICE
GREAT TO WORK WITH .
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RON G. on 1/5/2015
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Receptionist was very helpful
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erik b. on 1/5/2015
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The truck I rented was a 26' enclosed and had a almost flat rear right tire, the roof leaked water all over my leather furniture, I had to pull over and add antifreeze because the low coolant buzzer went off about 10 miles into my trip and I think the truck could use a set of U-joints. The U-haul location and employees were nice but, the truck could use a little maintenance.
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LARRY L. on 1/5/2015
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N/a
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JOHN R C. on 1/2/2015
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i accidentally made my reservation a week late. i did not check the reservation carefully for the right date. D&H Auto repair quickly made everything right. this was the only day I had available to get my move done. They went beyond the call of duty on my behalf. BraVo1
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Kim R. on 12/17/2014
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I did not order a truck, nor did I pick one up. I don't know how your company even got my email to send me a confirmation. I called and was told it would be taken care of. THIS ORDER BETTER NOT BE IN MY NAME!!!!
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KRISTEN S. on 12/16/2014
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Uhaul broke down, didn't have equip u pre ordered and after Uhaul was repaired took hour to get a hold of someone regarding return of the truck. Several hours later my call was returned and was difficult to get someone to come get the truck as my intent was to return the same day I rented it. I had to unload appliance and yard equipment from the road. Want able to pull my vehicles in the driveway for 2 days. I will never rent from UHaul, nor will the dozen of unconvinced friends and family that were helping me.
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Russell P. on 12/12/2014
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D and H provided excellent communication, service and instruction on the use and towing of a trailer. Equipment was in good clean condition. I used the U haul website for securing the trailer which saved time in pickup, 10 minutes and drop off 5 minutes. The experience was turnkey with no surprises or extra fees. Highly recommend.
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Dusan S. on 12/8/2014
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Phill and his people are the greatest .Thank you guys!
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Darryl W. on 12/8/2014
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When I reserved the trailer on the Uhaul site the trailer was described with a picture showing a motorcycle wheel chock. When I picked up the trailer it did not have this feature and they did not have one available for me. At the time of pick up it is to late to find another location with a trailer as I reserved it so I was stuck taking this one as I had people waiting. I feel this is misleading and I was stuck with this trailer in a bait and switch situation.
Also the right rear tail light was not working. This was pointed out by the people helping me move my things.
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GEORGE D B. on 12/2/2014
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Phil, at U Haul - Brighton, MI....always does an excellent job. He is great to work with. Well done!
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RONALD E. on 12/1/2014
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vehicle was ready.. and VERY, VERY CLEAN !!!
.staff friendly and helpful.
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Jordan F. on 12/1/2014
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Pretty good experience, few items of note:
The 26ft truck they have here is very old and tough to start. It's takes a few tries to get it to fire. The parking lot was very cumbersome to navigate. Other than it was fine, nice people.
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JOHN A S. on 12/1/2014
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business area was very clean and personnel was very efficient and friendly.
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LEONARD B. on 11/17/2014
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Outstanding service.
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AL N. on 11/17/2014
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excellent customer service and equipment
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Jeffery E. on 11/17/2014
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The truck is old and in very poor condition. It is not safe to drive. Steering is very loose, the gas tank leaks a large amount of gas, and the battery needed to be replaced because ut would not start. I lost 4 hours of time because the truck would not start.
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TOM M. on 11/13/2014
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Drop off was quick and efficient.
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BETTY/Scott M. on 11/9/2014
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We have rented from other u haul before, but this was the best. The truck was clean and running good. They told us how to figure out how much had to refill with. I have had bad experiences in the past. This was a great one. Thank you.
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Melissa F. on 11/2/2014
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They were great!
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HENRY F J. on 10/31/2014
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Nothing. Excellent experience.
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RUSSELL V. on 10/28/2014
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just keep up the service you are already providing.
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CHRISTIAN D B. on 10/28/2014
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noticed left wheel had a wobble but did not affect the over all performance of the trailer
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