ANTHONY N. on 5/22/2013
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The truck I rented was old and the check engine light was on and the passenger's side view mirror was cracked.
I would have like a discount of rental for this was the THIRD rental this month . next week a FOURTH
truck will be used by a friend.
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SAM K. on 5/21/2013
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Was sent to this location after sent to the heart of the east cleveland ghetto because although I had requested it, the truck was unable to leave the city on a one way trip to another city.
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DONALD D. on 5/21/2013
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Be sure to explain the gas gauge to customer before they leave the lot.
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matthew j. on 5/20/2013
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I was charged for two days of service instead of one. When I called to complain, I was disconnected from the call, then when I called back I was transferred around for a bit until I finally got some help. They fixed the problem; but did so by issuing credits for the first two mistaken charges and then issuing a new charge. This is all well and good; but now I have to wait three to five business days until the charges clear and I get my $157.37 back into my account. Thanks a lot, assholes.
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kurt k. on 5/20/2013
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At all locations, the booking of the rental process is much improved every time I go to rent a trailer or moving truck. I believe there is opportunity to continue these efforts to remove any remaining glitches and nuances.
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JOHN k. on 5/19/2013
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Have hand held credit card scanner so your workers wouldn't have to enter the credit card by hand on their phone.
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SARA C. on 5/16/2013
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My only issue was with the ordering process. It took three calls with headquarters and this location before I actually got both the U-Box and the trailer. Once I had both parts of my order, this location did a great job of having the U-Box on the trailer at the time I had requested and were very helpful in attaching the trailer to the car and making sure everything was working properly.
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Kaitlyn K. on 5/14/2013
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competent and concise
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JIM J. on 5/13/2013
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Excellent customer service.
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NANCY M. on 5/13/2013
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Nothing - got in and out very quickly. Friendly and helpful staff.
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LINDA L. on 5/12/2013
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The process from beginning to end was quite pleasant
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ANTHONY H. on 5/11/2013
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People great. Pickup process could be faster. Not employees fault.
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TED H. on 5/8/2013
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I always receive high quality service from this location. They treat me like a long-lost brother, make me feel q\welcomed!
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WILLIAM B. on 5/6/2013
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Still cant understand why you would charge a customer a 2 day rental when the drop off location is open on a sunday? and the vehicle is only used for 1 night.
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Jonathan H. on 5/6/2013
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Glad to have a location nearby with a full selection of equipment onsite and ready to go!
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LEONARD H. on 5/6/2013
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The truck needed matinence. The staff was not friendly. We were told it would be a $25 charge if we did not fold our 6 furniture blankets?
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DONNA C. on 5/5/2013
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Courteous, informed staff
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MARK B. on 5/5/2013
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There was one person working on a Saturday morning. I waited over an hour for my truck. Need better staffing.
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MARY D. on 5/2/2013
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Everything worked out really well. Every one that I talked with were very sympathetic, understanding and helpful. I'm a customer for life. Thank you very much
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ERIC W. on 5/1/2013
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Slightly confusing dropoff location. I went to the second driveway. The staff was very helpful and didn't mind that I put the truck in the wrong spot.
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Ermatine T. on 4/30/2013
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expand parking area. To cramped.
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Eleanor A. on 4/29/2013
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Customer service was great.
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bruce s. on 4/29/2013
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I was discriminated against in one of your places because I am African American, at 21480 st.clair. I was told after being called names to get off the property and I was not getting a truck because I was trying to rob him.
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stephen f. on 4/28/2013
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Your computer system is outdated. I like that I talked to an English speaking human when I made my reservation after hours, but I am a repeat customer and it would be much easier if my information could be pulled up, verified and be done. If there was an alternative for me I would use it, the U Haul system is so bad. Otherwise, the people, product and price are great.
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SANDRA K. on 4/27/2013
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No utilities dollies!!
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