The people at this location are clearly out to rip any and everyone off. We received the truck with 3/4 tank of gas and returned it with that amount. They charged us $8.50 to gas it back up. We were also charged a $25.00 cleaning fee when we left absolutely NOTHING in the truck. They claimed we left "dirt" in the truck. We moved house furniture. None of it contained dirt. Also, they charged us an environmental fee. When we asked what that was, all they could reply with was, "it's U Haul." This location is a pigsty and it's clear they're only out to make a buck. I've NEVER been treated with utter disrespect and have never been ripped off this badly. I hope U Haul takes this survey seriously, and stops allowing these people to rent your materials. What an absolute disgrace. I should have only paid $50.00, but ended up paying $88.00!!!
I had made a reservation 2 months in advance for my husband,Donald Baggett to pick up a motorcycle trailer at the location on 290 and Fairbanks/N.Houston. When he got there the trailer was not available. He made arrangements to pick up another type trailer at the Clay road location. It was much bigger and heavier. But, since no motorcycle trailer was available, he made do.
I think it is really bad business. The motorcycle trailer is much lighter weight and easier to get the motorcycle on and off.
No problem with the folks at the Clay road location.
I believe the folks at 290 and fairbanks/n.houston are responsible for the mess up.