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Christa S
Customer Reviews for A 85 Riverdale Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative was very helpful keep up the good work.
Sheila MReceptionist was great and very helpful .
taicra WAll my experience was good
Kwabena AWorst customer service I’ve EVER EXPERIENCED. I was told he was not answering and any question. He did and said all of this with my young child present. This isn’t the location where I made my reservation however I was told to come Riverdale to get the truck.
Shawniqueka EService was beyond spectacular
Bryan VInsurance sucks Roadside assistant is the worst
Chinaza AGreat service quick and easy and cheap can’t beat that
Jaylah BIt was scary. Location was not not good, Truck had issues. You have to go to the window where the screen is ripped out. You can not see the person. Very weird and scary.
Linnie MMy truck run hot would not go into gear cuts off
Tamiko W1. The pickup truck was ready. 2. I had to find another location. 3. Drop off location had in computer that I was late dropping off. I haven’t even picked truck up. 4. Uhaul kept changing my drop off location 5. I dropped the truck off on 9/12. The drop off location did not put me in system until 9/14. I spoke to customer service and was instructed that it would be manual entered for 9/12. A HORRIBLE EXPERIENCE
Tanya Binside of truck was dirty.
ALI SI reserved a 10 ft truck. When I arrived I was told it’s not available. I had to ASK her was there anything else available. She never volunteered that info. I was given the option to rent a 9 ft truck with a bullet hole in the door, it wasn’t clean and I had to overpack it because it was too small!
Helen MClose the location it's run down bad customer presentation. I was trying to complete the return procedure and the app wasn't working. I will not rent from this location again.
MONICA WThere was broken glass in the truck when we picked it up. Make sure to check in back of each truck before they go to customer.
James FThe worst customer service experience I've ever had. Just nasty and rude. Unprofessional is an understatement.
Sharonda WIf all equipment is not available make sure the cost for that equipment is removed pryor to charging customers. I was charger a dolly in which was not available I told was told to respond to text with that information in which I did so I wouldn't be charged for ot. But the charge was still on my final bill.
Lakesha SThe fillet I purchased was not in the truck. The charge should be returned to me.
Terrance RProvided better instructions for after hour drop off. Particularly box to deposit key.
Lillie WTarnika is wonderful. Extremely helpful !
Neal WGood People! Good Experience!
Jody JMake the mobile process a little less tedious when returning. After a day of moving, anything more than a truck drop off and key return is too much!!
Marvin RThe attendant had an unpleasant attitude.
Robin EI requeested a dolley to move washing machine and other big items when I made my reservation and there was no dolley when I arrived. She told me they had one down Hwy 85 which was not true. I had to buy one. Unacceptable customer service
cheryl cAgent was outstanding.
Donna JThe couple who ran the shop were wonderful, very friendly and personable. . . Christian people, which I loved. The store was clean and smelled wonderful. I will go out my wAy to rent from them again!
tracy jThe fact that I rented a storage unit and a moving truck from the same place was very convenient and to return the truck in the same place made my move very easy. Stress Free move.
reba cI originally had reservations at ur jonesboro office on tara blvd.and the customer service was absolutely a nightmare . That man I think he maybe a manager is horrible and needs to be fired..I was upset because I had my stuff in storage and was moving so I reserved a truck one way and got the price plus I stopped by that store and made sure everything was set.so I got my movers and when I got to store on tara Blvd jonesboro ga...everything was changed and I wasn't even notified..that idiot was so rude..has from the north..I didn't get his name but he has a New York accent and VERY RUDE..GET RID OF THIS GUY OR UR GOING TO LOOSE BUSINRSS..the riverdale office/storage I give them a 90 only problem they need to open early.
Marilyn RNo problems on returning the truck
Lizia WEverything was great
Belinda LTruck was dirty and difficult to drive due to steering issues. I was also overcharged for equipment
Shemeka EThe owner has no personality to be dealing with the public. He was rude when I called to say no one was there when I needed to drop the trailer off. He said I guess u gonna have to wait and I said you should put your hours of operation online so people don't have to wait. Now when the office person did get there to open up she made a phone call about some paperwork before she ever asked to help me. So no I would never use them again.
KATRINA CPoor Customer service . 35 dollars extra was taken from me . Dishonest people
KYLE CNo comment.
deaun wHard to get in and out of. Small parking lot.
James DCandace was great, explained everything in detail. I'll definitely recommend friends.
Pamela CEveryone was so friendly it was good to smile since I been going thru so much this week. Great Job guys Thank u.
VERNELL SBe honest when comes to looking at fuel level. Provide better customer service even if you do not agreed with customer.Dont pad charges to the customer for your own personal gain.
LaQuenda LMrs.Candace is always very nice and pleasant. Unit very clean and property clean as well.
PAULETTA BGreat experience!!!! Friendly and Helpful!!!!
HERBERT H.99 a mile should include gas too... Y'all are robbing people
CHARLES MThis was a one-way move, and the fact that not only was my location changed from the one that I selected, but the time was put off for 4 hours. This was communicated to me after 3 PM the day before my move. I had already coordinated moving help, and this put me 6 hours behind.
KENNETH HEverything was done right in my opinion.
Katina NFix faulty gas hand that fluctuates and idols! Needs major under the hood work! Truck doesn't accelerate when pressing the gas. Truck won't start, had to turn key several times and push gas peddle before it started
Shaunda ENothing. I can actually say they have wonderful customer service. Exceeded my expectations. Very refreshing.
CHERRELL JMr. and Mrs. Payne were extremely knowledgeable and polite. I would recommend this facility to anyone in need of storage and rentals.
FELICIA HNothing everything was perfect.
XAVIER WThe front desk person was sitting in for the owner because someone had just quit. She was not as familiar with the processes and procedures.
Marla TLove the lady rented storage unit from her she is very kind n sweet n very respectful ill recommend her to anyone
FATIMA MI was frustrated by the quote from the confirmation before I picked up the rental truck. By the time I got and returned the truck, I found out that I was overcharged and the staffs in Riverdale areas did not try to contact the company to find out the reason why. She did not even tell me whom to call. This is the worst experience for the moving and I don't think that I am going to refer anyone for U-HAUL. Up until this point, I still had not answer from the company even I contacted them my emails but failed to get a definite answer from the management.
Henry PThe Truck was old and not really maintained. The truck was all over the road, and difficult to drive with constant steering to keep it in the lane.
William A