Customer Reviews for American Fleet Automotive & Fleet Towing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of American Fleet Automotive & Fleet Towing
The customer service was really bad. When I showed up at the location, they told me I had to go around back to a trailer that was difficult to find and located at the back of a large vehicle tow yard. When I did find the trailer, the man inside barely acknowledged my presence for several minutes while I stood in the hot sun. Same thing when I returned the vehicle. I opened the door to the trailer. The men inside grabbed the keys from me and left me to stand outside for several minutes while they continued doing something on their cell phone.
The truck itself was in good condition and I had no issues with it. I have used uhaul many times in the past and always been pleased with my experience. I just didn't like being forced to a raggedy trailer at the back of a tow yard in order to get the truck, and feel as though the men who rented the truck to me did not act professionally.
Location did not have all ordered merchandise and I had to travel to another location to retrieve padded blankets that I ordered. The van was also in bad shape and had so many dents and dings that I was worried about safely making it to my final destination.
Tough location. Very dirty. Looked like a junkyard.
The staff were very friendly and the service was just fantastic I will surly use the service again.